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The Tsubaki Tower
The Tsubaki Tower
The Tsubaki Tower
The Tsubaki Tower
The Tsubaki Tower
The Tsubaki Tower
The Tsubaki Tower

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9.2

Exceptional

355 reviews

355 reviews

View4
Food & Dining2
Housekeeping2
See map

8.7

Excellent

Location rating score

Excellent location - 150 meters to the beach
Parking
FREE
Popular landmarks
Ypao Beach Park 150 m
Gun Beach 290 m
UnderWater World 840 m
Micronesia Mall 1.3 km
Two Lovers Point 1.5 km
Guam Premier Outlets 4.3 km
Chamorro Village 7.6 km
Fish Eye Marine Park 12.4 km
Ritidian Beach 13.8 km
Nearby landmarks
Ypao Beach Park 150 m
Gun Beach 290 m
Biba Magic Theater 430 m
Tagada Amusement Park 540 m
Bijia Point 570 m
Fai Fai Beach 580 m
JP Super Store 680 m
the Plaza 710 m
T Galleria by DFS, Guam 740 m
Tarza Magical Adventure Zone and Water Park 750 m
Newly built in 2020

The Tsubaki Tower

241 Gun Beach Road, Tumon Bay, Guam, Guam, 96931 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Tumon Bay part of Guam, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Two Lovers Point as well as Tumon Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to restaurant and outdoor pool on-site.

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Highlights

Sparkling clean

370 meters to Gun Beach

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [outdoor]

Kids club

Complimentary WIFi in all rooms

Check-in/out [express]

This property is in high demand!

3 travelers have booked today.

Value for money9.0
Distance to city center0.8 km
Location rating8.7
Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
Distance to airport4.1 km

Rooms available at The Tsubaki Tower

Suite
...
  • Room size: 88 m²/947 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Club Room
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Standard Room
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Jr Suite
...
  • Room size: 57 m²/614 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Dinner for 2 Package – Camellia room with dinner for 2 at check-in day, 1 time complimentary mini-bar, guaranteed ocean view high floor and late check-out at 2pm
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 2 double beds
Enter dates to see prices
Staycation Package - Camellia room with daily breakfast, guaranteed ocean view and late check-out at 2pm
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 2 double beds
Enter dates to see prices
Camellia Two Double Room
...
  • Room size: 45 m²/484 ft²
Enter dates to see prices
Camellia Club Two Double Room
...
  • Room size: 45 m²/484 ft²
Enter dates to see prices
Camellia Two Double Suite
...
  • Room size: 90 m²/969 ft²
Enter dates to see prices
Camellia Suite with Club Lounge Access(2 Double Beds)
...
  • Room size: 90 m²/969 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Tsubaki Tower?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Tsubaki Tower?

The Tsubaki Tower is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 75 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at The Tsubaki Tower also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Tsubaki Tower has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Guam with private transportation, the hotel can arrange taxi service.

Is breakfast offered at The Tsubaki Tower?

Start your mornings right, with the continental and buffet breakfast options offered at The Tsubaki Tower.

What are my dining options at The Tsubaki Tower?

The Tsubaki Tower features 2 on-site restaurants for your dining convenience.

What is the smoking policy at The Tsubaki Tower?

The Tsubaki Tower does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby The Tsubaki Tower?

Restaurants including Cafe Catcrea, Desperados and Beachin' Shrimp are popular in The Tsubaki Tower’s neighborhood which is known as Tumon Bay.

What popular shopping places are close to The Tsubaki Tower?

Located in the Tumon Bay area, The Tsubaki Tower is close to great shopping choices like the Plaza, T Galleria by DFS, Guam and Acanta Mall.

What are popular attractions near The Tsubaki Tower?

Guests at The Tsubaki Tower can easily visit Two Lovers Point, UnderWater World and Tarza Magical Adventure Zone and Water Park located in the Tumon Bay area.

What popular beaches are close to The Tsubaki Tower?

Guests at The Tsubaki Tower can easily visit Tumon Beach, Ypao Beach Park and Gun Beach in the Tumon Bay area.

What popular natural sightseeing spots are close to The Tsubaki Tower?

The Tsubaki Tower is located in the Tumon Bay area, which is famous for natural sightseeing destinations such as Bijia Point, Amantes Point and Collapsed ground.

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Explore the neighborhood

What people love about The Tsubaki Tower

  • 9.6

    Exceptional
    Cleanliness

    "Hotel facilities - clean, new and easy to use."

    GiHwan

    |

    November 27, 2021

  • 10

    Exceptional
    Staff 

    "Cleanliness, convenience, staff and overall experience was perfect."

    Jan

    |

    September 19, 2021

  • 10

    Exceptional

    "Cleanest hotel the comfort level was very excellent."

    Brittney

    |

    August 22, 2021

Property ranking|Compared to 60 Guam properties
See all rankings
Cleanliness score
9.5/10
Service score
9.4/10
Value for money score
8.9/10
Cheapest price score
Better than
95
%
of Guam properties
Better than
92
%
of Guam properties
Better than
88
%
of Guam properties
Better than
87
%
of Guam properties
Overall rating:

9.2

Exceptional
355 reviews
Cleanliness
9.6
Facilities
9.1
Location
8.7
Read all reviews >
What travelers say they love:
Great time, excellent showers.
Jeremy from Guam
Couple
More about The Tsubaki Tower

More about The Tsubaki Tower

The Tsubaki Tower

The Tsubaki Tower is a distinct addition to Guam and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore. Go beyond the touristy and get deeper into the offerings of Guam with a stay at The Tsubaki Tower, located merely 1.5 km from Two Lovers Point.
Take advantage of a wealth of unrivaled services and amenities at The Tsubaki Tower. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Guam.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm.
Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at The Tsubaki Tower is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at The Tsubaki Tower include special design features like a balcony or terrace. In-room entertainment such as cable TV, is provided for guests in select rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at The Tsubaki Tower. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
The Tsubaki Tower offers an excellent variety of recreational facilities. Don't forget to explore the hotel's easily accessible beach. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Get wet in the best way on sunny days by joining water-world activities like snorkeling. Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take advantage of the opportunity to explore Guam while in the city. Keep your vacation simple, with a visit to Tumon Beach just 690 m away, where the ocean breeze makes you instantly feel relaxed. The best way to remember your time in Guam is with a nice gift at Guam Premier Outlets located about 4.3 km away.


Reasons to stay here

Guests who stayed here rated the facilities above 93% of other accommodations in the city.
This hotel scores higher than 95% of the city's accommodations for cleanliness.
This accommodation is highly rated for its staff and service, beating 91% of competition within the city.

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Amenities and facilities
Exceptional
Facilities

9.1

Languages spoken

  • English
  • Japanese
  • Korean

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Golf course [on-site]
  • On-site entertainment
  • Pool with view
  • Private beach
  • Snorkeling
  • Spa
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Infirmary
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Accessible by elevator
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Desk
  • Fitness club privileges
  • Free tea
  • Free welcome drink
  • Hair dryer
  • iPod docking station
  • Iron and ironing board
  • LAN Internet in room [free]
  • Linens
  • Lock box in room
  • Mini bar
  • Mirror
  • Non-smoking
  • Outdoor furniture
  • Phone
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Shoeshine kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke alarm
  • Socket near the bed
  • Sofa
  • Swimming pool [direct access]
  • Toiletries
  • Towels
  • Trash cans
  • Umbrella
  • Wake up call
  • Walk-in shower
  • Wi-Fi [complimentary]
  • Window
  • Wine glasses
  • Wooden/parqueted flooring
Location
241 Gun Beach Road, Tumon Bay, Guam, Guam, 96931
Excellent
Location

8.7

Airports

  • Antonio B. Won Pat International Airport (GUM) - Guam
    4.1 km
  • Tinian International Airport (TIQ) - Northern Mariana Islands
    186.2 km

Public transportation

  • Guam Seal Bus Stop
    2.0 km
  • Iglecias Street Bus Stop
    8.7 km

Hospital or clinic

  • American Dialysis Center
    1.0 km

Shopping

  • Guam Premier Outlets
    4.3 km

Convenience store

  • Paradise Sweets
    230 m

Cash withdrawal

  • ATM
    670 m
What's nearby

Popular landmarks

  • Ypao Beach Park
    150 m
  • Gun Beach
    290 m
  • UnderWater World
    840 m
  • Micronesia Mall
    1.3 km
  • Two Lovers Point
    1.5 km
  • Guam Premier Outlets
    4.3 km
  • Chamorro Village
    7.6 km
  • Fish Eye Marine Park
    12.4 km
  • Ritidian Beach
    13.8 km

Nearby landmarks

  • Ypao Beach Park
    150 m
  • Gun Beach
    290 m
  • Biba Magic Theater
    430 m
  • Tagada Amusement Park
    540 m
  • Bijia Point
    570 m
  • Fai Fai Beach
    580 m
  • JP Super Store
    680 m
  • the Plaza
    710 m
  • T Galleria by DFS, Guam
    740 m
  • Tarza Magical Adventure Zone and Water Park
    750 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee75 USD
  • Distance from city center0.8 km
  • Travel time to airport (minutes)13

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges3
  • Number of floors27
  • Number of restaurants2
  • Number of rooms 340
  • Room voltage120
  • Year property opened2020

Reviews of The Tsubaki Tower from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.6
Facilities9.1
Location8.7
Service9.4
Value for money9.0
High score for Guam
Rating
9+ Exceptional (37)
8-9 Excellent (7)
7-8 Very Good (9)
6-7 Good (0)
<6 Below Expectation (2)
Time of the year
Mar - May (9)
Jun - Aug (32)
Sep - Nov (9)
Dec - Feb (5)
All guests (132)
All room types
All languages
Showing 55 verified guest comments
123
10.0
Exceptional
Chastity from Guam
Couple
Standard Room
Stayed 1 night in October 2020

Favorite “staycation” spot!”

My boyfriend and I do a staycation every now and then, and the Tsubaki Towers is our absolute favorite. The staff were incredibly helpful and kind. A good view is guaranteed no matter where you are in the hotel. The room was very nicely set up with a personalized welcome on the large flat screen TV and complimentary drinks. We thoroughly enjoyed ourselves and we definitely recommend the Tsubaki Towers. Will be visiting again soon!

Reviewed October 25, 2020

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Hafa Adai Ms. Chastity, Thank you for taking the time to leave such a lovely review. We are very happy to know that you enjoy your staycation at The Tsubaki Tower. It is also our pleasure to receive your positive feedback. We will share your comments with our team. It will serve as an encouragement to all our staffs as we strive to continuously improve the quality of our services. Thank you again, and we hope your next visit will be as pleasant as the previous one. Best regards, Hotel Management

Responded October 27, 2020
The Tsubaki Tower
8.8
Excellent
James from United States
Couple
Standard Room
Stayed 1 night in July 2020

Great staff, excellent service”

The service is exceptional and the place is amazing. Although the beach access is a longer walk -it’s right next door at the Nikko Hotel, the rooms have a stunning view of Tumon Bay. The standard room comes with a 65” Samsung flat screen TV, bathtub, standup shower with rain shower head and automated toilet with bidet. One thing to keep in mind is their thermostat reverts back to 26 degrees in the middle of the night. You’ll have to “save” your desired temperature once you select it in the controls. Other than that, everything was great. We’ll be back for another “staycation.” :)

Reviewed July 14, 2020

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Hafa Adai Mr. James, Thank you for staying with us and taking the time to share your experience. It sounds like you enjoyed your accommodation and were satisfied with our service overall. Thank you very much for your kind words. Not only we appreciate you recognizing our team's efforts and also for letting other travelers know. Comments like these inspire and motivate our team to continue delivering exceptional service. We are happy to know that you will come back and look forward to serving you again in the near future! Best regards, Hotel Management

Responded July 15, 2020
The Tsubaki Tower
8.8
Excellent
Kendreca from Guam
Couple
Standard Room
Stayed 1 night in October 2020

Luxury Hotel”

The location, the technology in the room, and the view was very nice. I would definitely recommend this hotel as being the best out of all hotels in Guam. The parking lot is set up relatively easy, where it’s only one way In the hotel.

Reviewed October 11, 2020

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Hafa Adai Kendreca, Thank you for sharing your positive feedbacks regarding your stay at The Tsubaki Tower. We are delighted to know that you enjoy our hotel and the view. We look forward to welcoming you again in the near future. Best regards, Hotel Management

Responded October 22, 2020
The Tsubaki Tower
9.6
Exceptional
Corinna from Guam
Solo traveler
Standard Room
Stayed 2 nights in July 2020

Spotless brand new hotel in Tumon ”

Room was outstanding, clean, beautiful, relaxing, spacious—what a luxury hotel should be. Bed was comfortably firm, just how I like it. Pool was nice with a nice bar and lounging area. Did not go to the restaurant but had a delicious dessert from the lobby cafe and a great salad from the deli downstairs which had just opened. Beautiful water fountain display in the evenings, visible from my balcony. The only downside for me was the lack of direct beach access(their slice of waterfront is not sandy) But Gun Beach is literally right next door, so that is very convenient. They are still working out a few minor kinks due to just having opened, but nothing mentionable. The staff were very friendly and helpful, and everything was done in a safe and hygienic manner.

Reviewed July 13, 2020

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Hafa Adai Ms. Corinna, T Thank you very much for taking the time to share your comments regarding your experience with The Tsubaki Tower. We are very delighted to know that you enjoyed your first stay with us and that the team was great. It is our pleasure to receive your positive feedback that will serve as an encouragement to all our staffs as we strive to continuously improve the quality of our services. We are looking forward to serving you again in the near future! Warm regards, Hotel Management

Responded July 14, 2020
The Tsubaki Tower
8.8
Excellent
Christy from Guam
Family with young children
Standard Room
Stayed 2 nights in November 2020

Excellent”

Under the circumstances of a pandemic this hotel has shown tremendous style, and grace. With warm hospitality to cleanliness, and great safety precautions for staff, and their guests. This hotel has remarkable beauty, and perfect views. I definitely would recommend people to stay at this hotel. I also would love to come back to visit again.

Reviewed December 12, 2020

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Hafa Adai Christy, We appreciate your wonderful review of The Tsubaki Tower. We are so pleased to hear that you enjoyed your stay, We look forward to welcoming you again in the near future. Best regards, The Hotel Management

Responded December 16, 2020
The Tsubaki Tower
8.4
Excellent
Tanya from United States
Family with teens
Standard Room
Stayed 1 night in July 2020

Amazing! Will definitely be back and recommend my family and friends to stay at Tsubaki toweru to ”

Love this hotel! Will definitely be back! Front desk staff are very friendly and professional. Housekeeping staff are excellent! My daughter really enjoyed her stay and can’t wait to go back she loves the pool. The rooms are very spacious and the beds are extremely comfortable.

Reviewed August 19, 2020

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Hafa Adai Ms. Tanya, Thank you for your time to leave such a lovely review. We are very happy that you and your daughter enjoyed your stay with us. We also appreciate you recognizing our team's efforts and also for letting other travelers know. Feedbacks like these inspire and motivate our team to continue delivering exceptional service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Hotel Management

Responded August 21, 2020
The Tsubaki Tower
8.0
Excellent
Beatriz from Guam
Family with teens
Standard Room
Stayed 1 night in July 2020

Fixes in its soft opening ”

Since it was still a soft opening, there were many things that needed to be fixed. For example, the guest elevator broke right at the 3p check in, so we had to use the service elevator. There were minor fixes needed in our room. Plus, the main door needs to be closed fully since it doesn’t automatically close. The green area next to the pool needs to be fix with red ants. Overall, a good experience. We went at a time where it wasn’t so busy.

Reviewed July 14, 2020

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Hafa Adai Ms. Beatriz, Thank you for sharing your feedback with us. We are glad that you had a good experience with us. That being said, we regret that you were not satisfied with other aspects of your stay. We have passed along your comments to our team and greatly appreciate you bringing them to our attention. It is our goal to continue improving our property to better serve you on your next visit. We hope you will have another chance to join us again for a much more satisfying stay in the future. Sincerely, Hotel Management

Responded July 15, 2020
The Tsubaki Tower
10.0
Exceptional
Connie from Guam
Family with teens
Standard Room
Stayed 1 night in July 2020

Tsubaki Tower Ministaycation”

The room with a gorgeous view was amazing! The staff very friendly! The light show by the poolside at night was awesome! The food was delicious!

Reviewed July 05, 2020

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Hafa Adai Connie, Thank you for your feedback. We are pleased to know that you enjoyed your stay and the light show. We can't wait to have you back for another staycation in the near future. Sincerely. Hotel Management

Responded September 10, 2020
The Tsubaki Tower
9.6
Exceptional
Jeremy from Guam
Couple
Standard Room
Stayed 1 night in July 2020

Premium weekend ”

Great time, excellent showers.

Reviewed July 26, 2020

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Hafa Adai Mr. Jeremy, Thank you very much for taking the time to share your kind words on your recent experience with The Tsubaki Tower. We are so pleased to know that you had great time staying with us over the weekend. We look forward to welcoming you back again in the near future! Best regards, Hotel Management

Responded July 29, 2020
The Tsubaki Tower
8.0
Excellent
jinwoong from South Korea
Couple
Standard Room
Stayed 1 night in June 2022

Good”

Good

Reviewed June 11, 2022

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Håfa Adai Jinwoong, Thank you very much for your positive review. Your kind words will serve as an encouragement to our team, who strive to continuously provide quality and friendly service to all our guests. We look forward to welcoming you back again soon! Best regards, The Tsubaki Tower Management Team

Responded July 04, 2022
The Tsubaki Tower
8.0
Excellent
jinwoong from South Korea
Couple
Standard Room
Stayed 1 night in June 2022

It Was good”

Good

Reviewed June 11, 2022

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Hafa Adai Jinwoong, Thank you very much for your positive review. We are pleased that you enjoyed your stay with us. Your kind words will serve as an encouragement to our team, who strive to continuously provide quality and friendly service to all our guests. We look forward to welcoming you back again soon! Senseramente’ (Sincerely), The Tsubaki Tower Management Team

Responded July 04, 2022
The Tsubaki Tower
8.8
Excellent
jinwoong from South Korea
Couple
Standard Room
Stayed 1 night in June 2022

Good place”

It was good.

Reviewed June 10, 2022

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Hafa Adai Jinwoong, Thank you for the great review of The Tsubaki Tower! We are happy you enjoyed your stay with us, and we will be sharing your kind words with our team. It was our pleasure to have you with us, and please visit us again soon. We wish you all our best, The Tsubaki Tower Management Team

Responded July 04, 2022
The Tsubaki Tower
10.0
Exceptional
Youngji from South Korea
Couple
Standard Room
Stayed 2 nights in May 2022

So good”

So good

Reviewed May 19, 2022

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Hafa Adai Youngji, Thank you very much for your positive review. Your kind words will serve as an encouragement to our team, who strive to continuously provide quality and friendly service to all our guests. We look forward to welcoming you back again soon! Best regards, The Tsubaki Tower Management Team

Responded July 04, 2022
The Tsubaki Tower
3.6
KIM from South Korea
Couple
Standard Room
Stayed 2 nights in December 2021

I am really disappointed with this hotel. ”

This hotel is a brand-new and the most expensive in Guam. So my expectations were so high. Good things are that Facilities are good, food is nice but service is terrible. Staff working at the front desk aren’t kind at all, they never smiled! It is obvious compared to staff at Hyatt. Processing is terribly slow. I had to wait holding the phone over 5 min. Moreover they overcharged me. You have to double check your receipt!!!

Reviewed December 04, 2021

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Hafa Adai Kim, Thank you for taking the time to share your valuable feedback. It has come to our attention that the service you received during your recent stay did not meet your expectations. For this, we sincerely apologize. We have already discussed your feedback with our team so we can immediately improve our service levels. We take pride in striving that each visit with us is nothing short of amazing, and we hope to welcome you back again so we can have the chance to leave a positive and lasting impression. Please accept our heartfelt apologies from our entire team. Best regards, The Hotel Management

Responded May 13, 2022
The Tsubaki Tower
9.6
Exceptional
GiHwan from South Korea
Family with young children
Jr Suite
Stayed 5 nights in October 2021

Best hotel in Guam”

What was satisfactory 1. Hotel facilities - clean, new and easy to use. The condition of the room, such as air conditioning, lighting, etc., is the best. 2. Friendly staff - Everyone responded with a smile and kindness. In particular, the Korean employees and managers were very attentive. 3. Delicious food - Although I couldn't enjoy all the services, all the food I ate was delicious and there was a lot of it. 4. Pool and fountain show - It looks like a unique square swimming pool, but it was very good to play with children/baby. The fountain show at night was very enjoyable and my wife and girl loved it too. Even though I was almost in the hotel, I didn't feel bored. 5. The service including airport pick-up was excellent. 6. The balcony view at dawn and sunset is fantastic. 7. The service corresponding to the Junior Suite was not available, so an alternative service was provided. There were plenty, good quality and well put to use.

Reviewed November 28, 2021

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Hafa Adai GiHwan, Thank you very much for taking the time to share your recent experience at The Tsubaki Tower. It is wonderful to know that your stay was enjoyable. We very appreciate your compliments. Each member of our team strives daily to deliver a positive guest experience, so your feedback serves as encouragement to us. Thank you again for choosing The Tsubaki Tower, and we hope you will visit us again soon. Best regards, The Hotel Management

Responded December 28, 2021
The Tsubaki Tower
10.0
Exceptional
Jan from Guam
Family with young children
Staycation Package - Camellia room with daily breakfast, guaranteed ocean view and late check-out at 2pm
Stayed 2 nights in August 2021

Perfect family staycation”

Me and my family definitely enjoyed staying here. Cleanliness, convenience, staff and overall experience was perfect. Thank you!

Reviewed September 19, 2021

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Hafa Adai Jan, Thank you for taking your time to leave such a lovely review. We are very happy to know that you and your family enjoyed your staycation at The Tsubaki Tower. It is also our pleasure to receive your positive feedback. We will share your comments with our team. It will serve as an encouragement to all our staffs as we strive to continuously improve the quality of our services. Thank you again, and we hope your next visit will be as pleasant as the previous one. Best regards, The Hotel Management

Responded September 20, 2021
The Tsubaki Tower
10.0
Exceptional
Brittney from Guam
Couple
Staycation Package - Camellia room with daily breakfast, guaranteed ocean view and late check-out at 2pm
Stayed 1 night in August 2021

Best Hotel ”

Cleanest hotel the comfort level was very excellent.

Reviewed August 22, 2021

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Hafa Adai Brittney, We are very pleased to know that you enjoyed your stay at The Tsubaki Tower. Thank you for sharing your positive feedbacks. We look forward to welcoming you back very soon for another great stay! Best regards, The Hotel Management

Responded September 06, 2021
The Tsubaki Tower
10.0
Exceptional
Kendreca from Guam
Couple
Staycation Package - Camellia room with daily breakfast, guaranteed ocean view and late check-out at 2pm
Stayed 1 night in August 2021

Top Notch”

Literally the best hotel up and running in Guam. The rooms are extremely clean, the complimentary toiletries and drinks you are given are amazing. The staff is professional and nice. I highly recommend this hotel if you’re looking for a luxury stay in Guam.

Reviewed August 08, 2021

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Hafa Adai Kendreca, Thank you very much for your positive review. We are delighted to know that you enjoyed your stay with us. Your kind words will serve as an encouragement to our staffs as we strive to continuously improve the quality of our services. We look forward to welcoming you again in the future. Best regards, The Hotel Management

Responded August 10, 2021
The Tsubaki Tower
9.6
Exceptional
Ray from Guam
Family with young children
Jr Suite
Stayed 1 night in June 2021

Guam’s finest”

Best hotel on island.

Reviewed June 13, 2021

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Hafa Adai Ray, Thank you for kind words. It is always our pleasure to hear positive feedback from our valued guests. We look forward to welcoming you again soon! Best regards, The Hotel Management

Responded June 27, 2021
The Tsubaki Tower
8.8
Excellent
Jessica from Guam
Couple
Standard Room
Stayed 1 night in March 2021

Lovely facilities, many of which are closed.”

We booked this place for an anniversary, but were disappointed when we were checking in just before 8PM to learn that all the activities, fountains, pools, restaurants, and room service were closed. The only thing open was the lobby bar, which was not ideal for a romantic dinner. Someday this hotel may be worth the money, but definitely not at the moment.

Reviewed April 06, 2021

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Hafa Adai Jessica, Thank you for choosing our hotel. We appreciate your kind words and your time to leave us a review. We are sorry for the inconvenience that you have experienced. We truly valued your feedback and will continue to adjust our services and amenities in accordance with current safety guidance as we move thru the pandemic. We hope that we can have the opportunity to welcome you back again in the future. Best regards, The Hotel Management

Responded June 08, 2021
The Tsubaki Tower
123
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