เดอะ เวสทิน เดซารู โคสต์ รีสอร์ต (The Westin Desaru Coast Resort)

Dear Ms. Yasmin, Greetings from The Westin Desaru Coast Resort. Thank you very much for taking the time to share such a heartfelt and detailed review of your recent stay with us. We are truly honoured that you chose to celebrate your husband’s birthday at our resort, and we are delighted to know that your stay was a memorable one. It is wonderful to hear that Izz, Danish, Atikah, Lilian, Zainab, and Intan each played a part in making your experience special. Your kind recognition of their attentiveness, warmth, and genuine care means a great deal to us, and your compliments will certainly be shared with them and the wider team. Moments like the birthday cake surprise, thoughtful check-ins, and meaningful conversations are exactly what we strive to create for our guests. We are also pleased to know that you enjoyed the batik painting activity at the Kids Club and truly appreciate your thoughtful feedback regarding child supervision. Your suggestion has been noted and will be shared

Dear Farah, Thank you for sharing such a heartfelt review of your honeymoon stay with us. We are truly honored that you chose The Westin Desaru Coast Resort for such a special occasion. It is wonderful to hear that our concierge team played a meaningful role in making your experience memorable with their thoughtful recommendations and personalized touches. I am also delighted that you enjoyed our facilities, the comfort of our rooms, the atmosphere created by our associates, and the variety of our breakfast buffet. Your kind words are a great motivation for the entire team. I do apologize that we were unable to accommodate a late check-out due to high occupancy, and I thank you for your kind understanding. We look forward to welcoming you and your husband back again soon for another unforgettable experience. Warm regards, Karin Jongman General Manager

Dear Guest, Thank you so much for your heartwarming review! We’re absolutely delighted to hear that your stay at The Westin Desaru Coast Resort was nothing short of amazing. From your warm arrival experience to the comfort of our Heavenly Bed, we’re thrilled that each aspect of your visit met – and hopefully exceeded – your expectations. It’s wonderful to know the little touches, like welcome drinks, ocean-view sunrises, and our wide breakfast selection, made your getaway even more memorable for the whole family. We're especially pleased that you enjoyed our facilities and activities – and that your kids loved the waffles! Thoughtful service is at the heart of what we do, and we’re so happy you felt well cared for throughout your stay, right through to the complimentary late checkout. It truly means a lot to hear we’ve become one of your favorite seaside resorts in Malaysia. We can’t wait to welcome you back for another rejuvenating escape by the sea! Best regards, Karin Jongman

Dear John, Greetings from The Westin Desaru Coast Resort! Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed a relaxing stay, our team’s service, and the breakfast spread. Your kind words about our beds, pillows, ocean views, and furniture truly mean a lot to us. We also appreciate your observations regarding the room condition. Upon receiving your feedback, we immediately coordinated with our Housekeeping and Engineering teams to ensure your room was thoroughly checked and addressed. Please be assured that we are committed to continuous improvement, and we take your suggestions about refurbishment very seriously. We would also like to share that as part of our sustainability efforts, we are eliminating single-use plastics across the resort. The water from the filtered tap in the bathroom is safe to drink as it comes from our BAC-free water system. We hope this experience will not deter you from returning, and we look forward t

Dear Karthigesu, Thank you so much for your touching message. We’re truly grateful for your kind words and delighted to know that, despite the unfortunate injury, your stay at The Westin Desaru was a comforting and positive experience. It means a great deal to us that our team — especially Nisa from the Loss Prevention Department — was able to support you during that time. Your recognition of her care and attentiveness will be shared with the entire team, who will be deeply moved by your appreciation. We’re also glad you enjoyed the comfort of your room, the relaxing environment, and the overall hospitality. Creating a sense of family and genuine connection is something we strive for, and your feedback affirms that beautifully. We look forward to welcoming you back again soon — hopefully under better circumstances and with even more wonderful memories to be made. Warm regards, Karin Jongman General Manager

Dear Mika, Thank you very much for taking the time to share your detailed feedback following your recent stay at The Westin Desaru Coast Resort. We’re delighted to hear that your overall experience was pleasant and that you enjoyed many aspects of your stay—from the early check-in and refreshing welcome drink to the friendly service, clean beach, and relaxing pool areas. It’s wonderful to know that these elements contributed to a comfortable and relaxing family getaway. We also appreciate your constructive comments regarding the breakfast variety, porridge temperature, presence of flies, and the jacuzzi issue. Please rest assured that we’ve shared your feedback with the relevant teams to ensure these areas are addressed and improved upon. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you and your family back for another memorable stay. Warm regards, Karin Jongman General Manager

Dear Daniel, Thank you for sharing such a thoughtful and detailed review. We’re delighted to know that you had one of your best hotel experiences with us, enjoyed the spacious rooms, beautiful views, and the warm service from our team. Your feedback about the used dishes near the egg station is very valuable — we will work with our team to address this promptly to ensure a more comfortable breakfast experience for all our guests. We look forward to welcoming you back soon for another unforgettable stay.” Warm regards, Karin Jongman General Manager

Dear Aizal, Thank you for sharing such a beautifully detailed review of your stay with us. We’re delighted that you felt welcomed from the moment you arrived, enjoyed the comfort of our signature Westin bed, and found the beachfront and pool area to be a relaxing retreat. It’s wonderful to know that our breakfast variety and attentive service helped make your short stay feel so refreshing. We look forward to welcoming you back soon for another rejuvenating getaway!” Warm regards, Karin Jongman General Manager

Dear Doreen, Thank you so much for your wonderful review and for choosing The Westin Desaru Coast Resort to celebrate such a special occasion. We're thrilled to hear that the birthday surprise, room comfort, and our facilities all contributed to a memorable getaway for you and your family. While I’m sorry to hear there was a small hiccup during check-in, I’m glad everything else was perfect and that our team’s warm hospitality made a lasting impression. Your kind words mean a lot to us, and we truly look forward to welcoming you back for another relaxing and joyful stay. Warm regards, Karin Jongman General Manager

Dear Guest, Thank you so much for choosing The Westin Desaru Coast Resort to celebrate your birthday and for sharing such a thoughtful review. We’re delighted to know that you enjoyed the seamless check-in experience, the comfort of your sea-view room, and the tranquility of waking up close to nature. It’s wonderful to hear that our pools, beach, and dining options added to your enjoyment, and we’re especially glad the birthday surprise made your day more memorable. We truly appreciate your kind words about our service and are honored that you prefer our resort for its peaceful and romantic atmosphere. Your feedback motivates us to continue creating meaningful experiences for our guests. We look forward to welcoming you back for another relaxing stay by the coast. Best regards, Karin Jongman General Manager

Dear Suet, Greetings from The Westin Desaru Coast Resort! Thank you very much for your wonderful and detailed feedback. We are truly delighted to know that you and your family had such an enjoyable and comfortable stay with us. It is especially heartening to hear that you found the environment clean and well-maintained, and that your room provided a safe and comfortable space for your toddler. Knowing that our family-friendly facilities and activities helped make your stay stress-free and enjoyable means a great deal to us. We are glad that your little one had a great time with the activities available—creating memorable moments for families is something we truly strive for. Thank you once again for your kind recommendation and support. We look forward to welcoming you and your family back again for another memorable stay. Be Well, Evelyn Jayaraj Loyalty Team evelyn.jayaraj@westin.com

Dear Charmaine, Thank you for your continued loyalty and for taking the time to share your recent experience with us. We’re truly honored to be one of your preferred weekend destinations, and we deeply regret that your latest stay did not meet the restful standards you’ve come to expect from The Westin Desaru Coast Resort. Please accept our sincere apologies for the noise disturbance you encountered during your stay in Room 325. We understand how important a peaceful environment is, especially for families seeking rest and rejuvenation. It’s disappointing to hear that despite reaching out to our Guest Services team, the issue persisted and disrupted your night—particularly for your young son. We also appreciate your feedback regarding soundproofing. Your observations are valid, and we take them seriously. We have communicated this point to our owners, to be taken into consideration during a future renovation. Your comfort and satisfaction are very important to us, and we are comm

Dear Ko, On behalf of the entire hotel team, I want to thank you for sharing your feedback regarding your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you for mentioning the beach, and the nice view from the room. I am sorry that you were not able to find enough choice in Malaysian dishes. We are working hard on getting rid of the flies, new air curtains have been ordered already. We hope to welcome you again soon. Sincerely, Karin Jongman General Manager

Dear Guest, Thank you for choosing to celebrate your husband’s birthday with us and for sharing your detailed feedback. We are delighted that you enjoyed the room décor, the relaxing environment near the beach, the spacious room with bathtub, and our breakfast selection. It’s also wonderful to hear that our team responded promptly to assist with the drainage issue. At the same time, we truly appreciate your constructive comments regarding the car park, beach facilities, hot water, and temporary breakfast arrangements. Your observations are valuable and will help us improve the experience for future guests. While we’re glad you enjoyed your stay overall, we regret that some aspects did not fully meet your expectations. We hope to have the chance to welcome you back again and provide an even better experience. Warm regards, Karin Jongman General Manager

Dear Andek, Thank you for sharing your wonderful feedback about your recent stay at The Westin Desaru Coast Resort. We are delighted to know that you and your family enjoyed the facilities, the beach access, and the overall relaxing atmosphere of the resort. It’s great to hear that the pool area and room met your expectations and that our team made you feel welcomed throughout your stay. Creating memorable experiences for families is something we truly value, and your kind words mean a lot to us. We look forward to welcoming you and your family back for another perfect beach getaway soon. If there is anything we can do to make your next visit even more special, please do not hesitate to let us know. Warm regards, Karin Jongman General Manager

Dear Terissa, Thank you for your wonderful review. We are delighted to hear that you enjoyed every aspect of your stay, from the spacious and well-designed room to the delicious breakfast and beautiful beach. It is especially rewarding to know that our team’s warm hospitality and attentive housekeeping made your stay so memorable. Your kind recommendation means a lot to us, and we look forward to welcoming you back for another relaxing escape soon. Warm regards, Karin Jongman, General Manager

Dear Guest, Greetings from The Westin Desaru Coast Resort! Thank you for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your feedback and are glad to know that you enjoyed our facilities, as well as the warm service from En. Sulaiman and the team during your stay. At the same time, we sincerely apologize for the experience you encountered during check-in. This is certainly not the welcoming and attentive service we strive to provide, especially for our returning guests. Your feedback regarding the interaction has been shared with the team for review and coaching to ensure a more empathetic and consistent approach moving forward. We also regret the concerns regarding room readiness and condition. Please accept our apologies for the inconvenience caused by the maintenance presence and the issues you encountered in the room. This has been highlighted to our respective teams for immediate attention and improvement. With regards to iden