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SureStay Hotel by Best Western Guam Palmridge
SureStay Hotel by Best Western Guam Palmridge
SureStay Hotel by Best Western Guam Palmridge
SureStay Hotel by Best Western Guam Palmridge
SureStay Hotel by Best Western Guam Palmridge
SureStay Hotel by Best Western Guam Palmridge
SureStay Hotel by Best Western Guam Palmridge

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7.2

Very good

380 reviews

380 reviews

See map

6.6

Good

Location rating score

Parking
FREE
Popular landmarks
Guam Premier Outlets 1.7 km
Ypao Beach Park 3.3 km
Chamorro Village 3.4 km
UnderWater World 5.0 km
Gun Beach 5.7 km
Micronesia Mall 6.3 km
Two Lovers Point 7.0 km
Fish Eye Marine Park 8.5 km
Ritidian Beach 19.5 km
Nearby landmarks
plumeria 300 m
Tamuning Shopping Center 1.3 km
Takecare Fhp Health Center 1.4 km
Hagatna Beach 1.7 km
Vitamin World 1.7 km
Guam Premier Outlets 1.7 km
GPO 1.8 km
Tokyo Mart 2.0 km
California Mart 2.0 km
DSF Galleria Shopping Mall 2.0 km

SureStay Hotel by Best Western Guam Palmridge

122 Hasalao Street, Barrigada, Guam, Guam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Barrigada part of Guam, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Two Lovers Point. Fitness center and outdoor pool are among the special facilities that will enhance your stay with on-site convenience.

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Highlights

Airport transport

Complimentary WIFi in all rooms

Daily cleaning

Exercise area

Laundry service

Announcements by hotel (1)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Facilities

Car park

Complimentary WIFi in all rooms

Luggage storage

Check-in/out [private]

Swimming pool [outdoor]

Exercise area

Laundry service

Tours

Your dates are popular among travelersUsers are booking a place in Guam every 24 minutes on Agoda.com
Value for money7.1
Location rating6.6
Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
Distance to airport2.2 km

Rooms available at SureStay Hotel by Best Western Guam Palmridge

Executive Room with 1 King Bed Non Smoking
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Executive Suite with 2 Queen Beds
...
  • Balcony/terrace
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Junior Suite 1 King Bed, No Smoking
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed
Enter dates to see prices
1 King Bed Suite 2 Rooms Non-Smoking
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed and 1 queen bed
Enter dates to see prices
2 Queen Beds Deluxe, No Smoking
...
  • Non-smoking
  • Shower
  • 2 queen beds
Enter dates to see prices
1 Queen Bed, No Smoking
...
  • Balcony/terrace
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Standard Room with 2 Twin Beds
...
  • Balcony/terrace
  • Non-smoking
  • 2 double beds
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1 King Bed Deluxe, No Smoking
...
  • Shower
  • Kitchenette
  • 1 king bed
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Junior Suite
...
  • Room size: 28 m²/301 ft²
  • Shower
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Two Double Beds Room
...
  • Room size: 20 m²/215 ft²
  • Shower
Enter dates to see prices

Frequently asked questions

Does SureStay Hotel by Best Western Guam Palmridge have a hot tub?

SureStay Hotel by Best Western Guam Palmridge does not have a hot tub.

What time is check-in and check-out at SureStay Hotel by Best Western Guam Palmridge?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

How do I get to SureStay Hotel by Best Western Guam Palmridge?

For those who wish to drive their own cars, SureStay Hotel by Best Western Guam Palmridge has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Guam with private transportation, the hotel can arrange taxi service.

What are my dining options at SureStay Hotel by Best Western Guam Palmridge?

SureStay Hotel by Best Western Guam Palmridge features an on-site restaurant for your dining convenience.

What is the smoking policy at SureStay Hotel by Best Western Guam Palmridge?

SureStay Hotel by Best Western Guam Palmridge does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby SureStay Hotel by Best Western Guam Palmridge?

Restaurants including Yogurt Land are popular in SureStay Hotel by Best Western Guam Palmridge’s neighborhood which is known as Barrigada.

What are popular attractions near SureStay Hotel by Best Western Guam Palmridge?

Guests at SureStay Hotel by Best Western Guam Palmridge can easily visit Cindo Park located in the Barrigada area.

What popular natural sightseeing spots are close to SureStay Hotel by Best Western Guam Palmridge?

SureStay Hotel by Best Western Guam Palmridge is located in the Barrigada area, which is famous for natural sightseeing destinations such as plumeria and Mount Barrigada.

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Explore the neighborhood

What people love about SureStay Hotel by Best Western Guam Palmridge

  • 9.2

    Exceptional
    Staff 

    "The front staff Sherrie has a very welcoming smile and was very helpful during our stay."

    Michelle

    |

    May 17, 2022

  • 9.6

    Exceptional
    Staff 

    "Great price, very clean rooms, attentive staff, and with restaurants and convenience market literally located only 2 minutes away."

    Michele

    |

    May 13, 2022

  • 8

    Very good

    "SureStay is an economy hotel."

    Marilyn

    |

    March 23, 2022

Overall rating:

7.2

Very good
380 reviews
Cleanliness
6.8
Facilities
6.4
Location
6.6
Read all reviews >
More about SureStay Hotel by Best Western Guam Palmridge

More about SureStay Hotel by Best Western Guam Palmridge

SureStay Hotel by Best Western Guam Palmridge

It's time for an adventure-filled holiday! Explore Guam with a stay at SureStay Hotel by Best Western Guam Palmridge. Sampling the authentic culture of Guam is easy with a stay at SureStay Hotel by Best Western Guam Palmridge, just 6.9 km from Two Lovers Point.
SureStay Hotel by Best Western Guam Palmridge provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi services to help you find what you want in Guam. Parking is available and free, provided by the hotel for guests with their own transportation.
The helpful staff at the front desk can assist you with services including luggage storage. The hotel's on-site laundromat and laundry service help you keep your favorite travel outfits clean so you can pack less. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at SureStay Hotel by Best Western Guam Palmridge include rooms with separate living room and balcony or terrace. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, instant coffee and instant tea in some rooms. SureStay Hotel by Best Western Guam Palmridge also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Guests of SureStay Hotel by Best Western Guam Palmridge can even have groceries delivered to their room for cooking, using the hotel's special service.
SureStay Hotel by Best Western Guam Palmridge offers wonderful recreational facilities for guests to enjoy. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Have some relaxing fun with family and friends at the shared lounge and TV area.


Around the property

There are many attractions to discover within close proximity to SureStay Hotel by Best Western Guam Palmridge. Sit on the sand or sip a drink in leisure at Tumon Beach located 5.0 km away. Whatever you may be looking to buy on your trip to Guam, chances are you'll find it at Guam Premier Outlets located 1.6 km away.

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Amenities and facilities
Good
Facilities

6.4

Languages spoken

  • English
  • Filipino
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Grocery delivery
  • Kitchen
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Disabled facilities
  • Elevator
  • Food delivery
  • Heating in public area
  • Laundromat
  • Laundry service
  • Luggage storage
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in/out [private]
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service

Available in all rooms

  • A/C
  • Alarm clock
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Hair dryer
  • Individual air conditioning
  • Iron and ironing board
  • Kitchenette
  • LAN Internet in room [free]
  • Microwave
  • Phone
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Smoke alarm
  • Toiletries
  • Towels
  • Trash cans
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Continental
Location
122 Hasalao Street, Barrigada, Guam, Guam
Good
Location

6.6

Airports

  • Antonio B. Won Pat International Airport (GUM) - Guam
    2.2 km
  • Tinian International Airport (TIQ) - Northern Mariana Islands
    191.9 km

Public transportation

  • Iglecias Street Bus Stop
    4.4 km
  • Guam Seal Bus Stop
    6.9 km

Hospital or clinic

  • Takecare Fhp Health Center
    1.4 km

Shopping

  • Guam Premier Outlets
    1.7 km

Cash withdrawal

  • ATM
    1.1 km
What's nearby

Popular landmarks

  • Guam Premier Outlets
    1.7 km
  • Ypao Beach Park
    3.3 km
  • Chamorro Village
    3.4 km
  • UnderWater World
    5.0 km
  • Gun Beach
    5.7 km
  • Micronesia Mall
    6.3 km
  • Two Lovers Point
    7.0 km
  • Fish Eye Marine Park
    8.5 km
  • Ritidian Beach
    19.5 km

Nearby landmarks

  • plumeria
    300 m
  • Tamuning Shopping Center
    1.3 km
  • Takecare Fhp Health Center
    1.4 km
  • Hagatna Beach
    1.7 km
  • Vitamin World
    1.7 km
  • Guam Premier Outlets
    1.7 km
  • GPO
    1.8 km
  • Tokyo Mart
    2.0 km
  • California Mart
    2.0 km
  • DSF Galleria Shopping Mall
    2.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until23:00
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Airport transfer fee15 USD
  • Travel time to airport (minutes)15

Extras

  • Daily Internet/Wi-Fi fee0 USD

The property

  • Local Tax ID/ Rental License11%
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges0
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 60
  • Most recent renovation2018

Parking

  • Daily parking fee0.0 USD
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of SureStay Hotel by Best Western Guam Palmridge from real guests

Provided by verified guests of Agoda
Cleanliness6.8
Facilities6.4
Location6.6
Service7.8
Value for money7.1
High score for Guam
Rating
9+ Exceptional (5)
8-9 Excellent (4)
7-8 Very Good (13)
6-7 Good (8)
<6 Below Expectation (19)
Time of the year
Mar - May (9)
Jun - Aug (10)
Sep - Nov (5)
Dec - Feb (25)
All guests (123)
All room types
All languages

Show reviews that mention 

Showing 49 verified guest comments
123
9.6
Exceptional
Michele from Guam
Solo traveler
Standard Room with 2 Twin Beds
Stayed 4 nights in May 2022

Budget hotel providing great product!”

If you don't need to be right on the beach or access to a gym, book your room at the SureStay Hotel. Great price, very clean rooms, attentive staff, and with restaurants and convenience market literally located only 2 minutes away. You’ll enjoy your stay!

Reviewed May 13, 2022

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9.6
Exceptional
Michele from Guam
Solo traveler
Two Double Beds Room
Stayed 1 night in May 2022

Comfortable, very clean, friendly staff, & great price!”

If you need accommodations within a decent budget and don't need the extra amenities (gym), you should book your reservations at the SureStay Hotel by Best Western Hotels.

Reviewed May 15, 2022

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10.0
Exceptional
Buddy from Northern Mariana Islands
Couple
Standard Room with 2 Twin Beds
Stayed 3 nights in July 2021

Friendly, affordable”

If you can tolerate the sounds of an airport, this is Mrs bad place to be.

Reviewed July 22, 2021

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9.2
Exceptional
Michelle from Guam
Business traveler
1 King Bed Deluxe, No Smoking
Stayed 6 nights in May 2022

Exceptional”

The front staff Sherrie has a very welcoming smile and was very helpful during our stay. Sure stay has car rental services with less rental requirements. Elevator needs upgrade tho.

Reviewed May 17, 2022

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9.2
Exceptional
Peter from Guam
Family with young children
Standard Room with 2 Twin Beds
Stayed 2 nights in December 2019

Very happy ”

Nice staff means very pleasant stay

Reviewed December 07, 2019

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Hello Peter, Thank you for taking the time to post a review for your stay with us. It is so great to hear that you enjoyed our services and felt welcomed by our staff. We hope you visit us again in the future. Respectfully, Aida Front Desk Supervisor

Responded January 26, 2020
SureStay Hotel by Best Western Guam Palmridge
8.4
Excellent
SUNYONG from South Korea
Group
2 Queen Beds Deluxe, No Smoking
Stayed 3 nights in February 2020

Cozy Place ”

Great location for our group, who really needed a quiet place to talk. Great Staff, especially Cora, who is an amazingly kind person. She would literally die for helping you. Great Manager, Aida, who was trying to give every information she has. There was some noise from landing flights, but it was okay. (FYI We were tired enough to pass out every nights)

Reviewed February 23, 2020

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8.0
Excellent
Marissa from Northern Mariana Islands
Solo traveler
Standard Room with 2 Twin Beds
Stayed 1 night in June 2022

Honest Review! ”

Room-cleaned Bed: 7 out of 10 Staff: Professional and friendly Parking: Excellent Towels: First, their towels is not white anymore it looks dark or old. So, if you're miticulous bring your own. Also, when you ask for an extra towels they will ask you to get it yourself at the front desk. So, don't expect they will go to your room and deliver it. This is a self service hotel lol! Water pressure : Poor So, overall my stay was not that bad... I will give this hotel a 7 out 0f 10!

Reviewed June 06, 2022

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8.8
Excellent
Ju from Guam
Couple
2 Queen Beds Deluxe, No Smoking
Stayed 1 night in August 2020

Excellent”

The hand sanitizing stations And locked doors

Reviewed August 12, 2020

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8.0
Excellent
fuka from Japan
Family with teens
2 Queen Beds Deluxe, No Smoking
Stayed 1 night in February 2020

Good service!”

We stayed just one day, but we spend good time because of staff! We used the car that drived by Mr. aga , It was really cheap money. When we come to Guam next time, we actually want to stay here!!

Reviewed February 10, 2020

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8.0
Excellent
Marilyn from Philippines
Family with teens
2 Queen Beds Deluxe, No Smoking
Stayed 6 nights in March 2022

Very good”

SureStay is an economy hotel. Drinking water is available at all times. Since our flight was still at night and although we checked out early, we were still allowed to stay longer in the hotel. The manager was helpful and accommodating.?

Reviewed March 23, 2022

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8.0
Excellent
Galen from United States
Couple
1 King Bed Deluxe, No Smoking
Stayed 3 nights in April 2019

Broken Elevator”

We have stayed here a few times. It is close to the airport and off a main road. Not a tourist hotel. Generally quiet with an uncrowded pool. Sadly, the only elevator was broken on our last trip, and it was expected to be down awhile. Best to ask about that.

Reviewed May 14, 2019

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8.0
Excellent
Rafael from Philippines
Couple
Standard Room with 2 Twin Beds
Stayed 3 nights in December 2019

Very good ”

Lenard & Aida specially very accommodating and helpful.

Reviewed January 01, 2020

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Hafa Adai, Thank you so much for your good review. Your feedback is greatly appreciated. Thank you Aida Front Desk Supervisor

Responded January 26, 2020
SureStay Hotel by Best Western Guam Palmridge
8.0
Excellent
Henry from Colombia
Solo traveler
1 King Bed Deluxe, No Smoking
Stayed 1 night in February 2019

Very good”

It is a very good business hotel.

Reviewed February 28, 2019

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7.2
Very good
Marie from Philippines
Family with teens
2 Queen Beds Deluxe, No Smoking
Stayed 1 night in February 2020

Best for early flight arrival”

Booked a family room, accessible by car, KFC at the corner for early breakfast. Don’t expect much from the hotel (facilities etc).

Reviewed February 20, 2020

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6.8
Good
LEE from South Korea
Family with young children
2 Queen Beds Deluxe, No Smoking
Stayed 5 nights in February 2019

Good”

Overall, I am happy with this hotel for its price. There is a little noise because it is near the airport. Breakfast is not recommended.

Reviewed November 20, 2019

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Hi Mr. Lee, Thank you for taking the time to post a review for your stay with us. I do apologize for the noise caused by the airplanes passing and sorry for not being happy for the breakfast that was served during your stay. Our kitchen staff always welcome suggestions on how to improve their services and meet our guests' expectations. Your feedback is greatly appreciated. Respectfully, Aida Front Desk Supervisor

Responded January 26, 2020
SureStay Hotel by Best Western Guam Palmridge
4.8
Mark from United States
Solo traveler
1 Queen Bed, No Smoking
Stayed 1 night in April 2022

Not the best”

Nice polite staff. Very kind, but out of the way not in a good area with other stores or restaurants. Room was ok. Air conditioner did not work at all. Shower barely had any water coming out. Better spend a bit more for a better location unless ypu want lowest possible price per night

Reviewed April 23, 2022

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5.2
Corina from Guam
Solo traveler
Suite-2 Rooms 1 Bed, Non-Smoking, One King Bed, Kitchenette, Separate Living Area, Couch, Desk, Continental Breakfast
Stayed 1 night in August 2021

Stay”

Staff were helpful and friendly

Reviewed August 14, 2021

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4.4
Jennifer from United States
Business traveler
2 Queen Beds Deluxe, No Smoking
Stayed 1 night in February 2020

Horrible night ”

The room had no blanket, nor comforter, but only bed sheets. I found it late night then requested something to cover myself for sleep. The front desk answered they have no access to supply cabinet and housekeepers got off. I had no choice but staying up all night..

Reviewed February 29, 2020

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4.0
Christine from United States
Couple
1 Queen Bed, No Smoking
Stayed 7 nights in May 2022

Used as a medical referral facility ”

DO NOT BOOK! Worst decision I’ve ever made. Staff are the worst. The rudest people I’ve ever met in my life and I’ve been to many places at the age of 70. When I booked hotel, nowhere did it state that this hotel is being used as a medical referral facility. Nowhere did it state no guest allowed. I couldn’t even get some privacy with my grand kids as I have not seen them in years. The front desk staff Sherries is horrible. No customer service and kept raising her voice as if I’m some child. When I booked, it said free breakfast included but was told it’s $7. What was free that’s considered “breakfast” is coffee and soup. Please don’t advertise free breakfast if all you’re serving is coffee and 1 kind of soup and tell me to $7 if I want continental breakfast. Don’t waste your time. Save yourself the hassle and book somewhere else.

Reviewed June 08, 2022

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3.6
Youkyong from South Korea
Solo traveler
1 Queen Bed, No Smoking
Stayed 2 nights in February 2022

All people work here good but…”

All staff are kind and nice but the room was just not so great. No water bottles were provided. The toilet didn’t flush. There was a low water pressure issue in my unit. There was some weird smell from the curtains. I can’t recommend this hotel. Also, the hotel is located too far from the downtowns.

Reviewed February 04, 2022

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123
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