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Pacific Star Resort & Spa
Pacific Star Resort & Spa
Pacific Star Resort & Spa
Pacific Star Resort & Spa
Pacific Star Resort & Spa
Pacific Star Resort & Spa
Pacific Star Resort & Spa

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7.3

Very good

1,191 reviews

1,191 reviews

See map

8.1

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Ypao Beach Park 120 m
UnderWater World 1.6 km
Guam Premier Outlets 2.1 km
Gun Beach 2.3 km
Micronesia Mall 3.1 km
Two Lovers Point 3.5 km
Chamorro Village 5.4 km
Fish Eye Marine Park 10.4 km
Ritidian Beach 16.1 km
Nearby landmarks
Ypao Beach Park 120 m
Encore! 440 m
Talo Verde Central Park 510 m
Archbishop Felixberto Flores Memorial Circle 640 m
Cushing Zoo 690 m
K Mart 720 m
Chinese Park 730 m
Guam Sda Clinic 790 m
Guam Seventh-day Adventist Clinic 800 m
GUAM TOURIST CLINIC CORPORATION 890 m

Pacific Star Resort & Spa

627B Pale San Vitores Rd Tumon, Tumon Bay, Guam, Guam, 96913 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Tumon Bay, allowing you access and proximity to local attractions and sights. Be sure to set some time aside to visit Two Lovers Point as well as Tumon Beach nearby. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Inside city center

Front desk [24-hour]

Airport transport

540 meters to Ypao Beach Park

120 meters to the beach

Announcements by hotel (1)
Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Facilities

Transport to airport

Car park

Shuttle service

Complimentary WIFi in all rooms

Exercise area

Spa

Front desk [24-hour]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Guam every 24 minutes on Agoda.com
Value for money7.3
Distance to city center1. Km
Location rating8.1
Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
Distance to airport2.2 km

Rooms available at Pacific Star Resort & Spa

Deluxe Ocean View King Room
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Ocean View King Room
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Executive Double Suite for 2 People - Club Access Included
...
  • Room size: 55 m²/592 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Presidential Suite for 2 People - Club Access Included
...
  • Room size: 96 m²/1033 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Deluxe Ocean View Twin Room
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices
Ocean View Double Room
...
  • Room size: 32 m²/344 ft²
  • Partial ocean view
  • 2 queen beds
Enter dates to see prices
Deluxe Ocean View Double Beds
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 double bed
Enter dates to see prices
Ocean View Twin Room 
...
  • Room size: 32 m²/344 ft²
  • Partial ocean view
  • 2 single beds
Enter dates to see prices
Club Floor Room for 2 People with 2 Double Beds - Club Access Included
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 double bed
Enter dates to see prices
Club Floor Twin Room for 2 People - Club Access Included
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Pacific Star Resort & Spa?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Pacific Star Resort & Spa?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pacific Star Resort & Spa?

Pacific Star Resort & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 15 USD. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Pacific Star Resort & Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Pacific Star Resort & Spa has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Guam with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Pacific Star Resort & Spa?

Wake up to a great buffet breakfast at Pacific Star Resort & Spa. There's an additional charge of 21 USD for adults and 21 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Pacific Star Resort & Spa?

Pacific Star Resort & Spa features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like desserts is served using only quality ingredients.

Can special events be hosted at Pacific Star Resort & Spa?

You may choose an indoor venue for your special gathering.

Can business events be hosted at Pacific Star Resort & Spa?

The venue available at the resort can accommodate you and your guests.

What is the smoking policy at Pacific Star Resort & Spa?

Pacific Star Resort & Spa does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Pacific Star Resort & Spa?

Pacific Star Resort & Spa is located in Tumon Bay, famous for good restaurants such as Meskla DOS - Chamoru Fusion Restaurant, Proa Restaurant and En Japanese Restaurant.

What popular shopping places are close to Pacific Star Resort & Spa?

Located in the Tumon Bay area, Pacific Star Resort & Spa is close to great shopping choices like the Plaza, T Galleria by DFS, Guam and Acanta Mall.

What are popular attractions near Pacific Star Resort & Spa?

Guests at Pacific Star Resort & Spa can easily visit Two Lovers Point, UnderWater World and Tarza Magical Adventure Zone and Water Park located in the Tumon Bay area.

What popular beaches are close to Pacific Star Resort & Spa?

Guests at Pacific Star Resort & Spa can easily visit Tumon Beach, Ypao Beach Park and Gun Beach in the Tumon Bay area.

What popular natural sightseeing spots are close to Pacific Star Resort & Spa?

Pacific Star Resort & Spa is located in the Tumon Bay area, which is famous for natural sightseeing destinations such as Collapsed ground, Ypao Point and Bijia Point.

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Explore the neighborhood

What people love about Pacific Star Resort & Spa

  • 7.6

    Very good
    Staff 

    "all staffs are kind and always with smile :)"

    Myeonghee

    |

    January 25, 2020

  • 8

    Very good
    Location

    "Walking distance to kmart, with free shuttle in pic, friendly staff, nice view"

    Josephine

    |

    December 14, 2019

  • 7.2

    Very good
    Staff 

    "Staff was very accommodating."

    Maria

    |

    October 27, 2019

Overall rating:

7.3

Very good
1,191 reviews
Cleanliness
6.7
Facilities
6.7
Location
8.1
Read all reviews >
More about Pacific Star Resort & Spa

More about Pacific Star Resort & Spa

Pacific Star Resort & Spa

For travelers who want to take in the sights and sounds of Guam, Pacific Star Resort & Spa is the perfect choice. Its convenient location right in the city center allows you more time to see all that Guam has to offer. Are you seeking the true Guam? Experiencing the best of the city's culture is easy with a stay at Pacific Star Resort & Spa, located merely 3.5 km from Two Lovers Point.
At Pacific Star Resort & Spa, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the resort keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Guam is made even more convenient with the taxi, car hire and shuttle services available at the resort.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including luggage storage and safety deposit boxes. For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Pacific Star Resort & Spa.
For health reasons, smoking is not permitted anywhere inside the resort.
All rooms at Pacific Star Resort & Spa are designed and decorated to make guests feel right at home. Enjoy your stay even more at the resort, knowing that some selected rooms include air conditioning. Every stay is a new experience with various interesting room layout options at Pacific Star Resort & Spa, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator and a coffee or tea maker are provided in some guestrooms. Bathroom amenities are just as important as others, and at the resort you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Pacific Star Resort & Spa. A number of great dining options at the resort assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar. At any time of the day or night, you can serve yourself a snack at the resort's vending machines.
Enjoy the countless activities offered at Pacific Star Resort & Spa. A beach that's accessible right from the resort puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage and spa. Don't forget to make a visit or two to the resort's pool.
At Pacific Star Resort & Spa, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the resort's poolside bar. Burn off you vacation calories with a quick visit to the resort's fitness facility. Beat the hot weather with cooling water activities like snorkeling and non-motorized water sports. Challenge your travel group members or other guests to competitive fun, with the resort's ping-pong table.


Around the property

Don't miss out on all that Guam has to offer! Chill out in the beach or just watch the waves on warm days at Tumon Beach located 1.6 km away. Find that special item or souvenir that will commemorate your trip to Guam at Guam Premier Outlets located 2.0 km away.


Reasons to stay here

Find rooms here that are cheaper than 90% of all other options in the city.
Compared to the city's accommodation options, this resort scored higher than 90% of them for food and dining.
According to guests who stayed here, this resort's room comfort is rated higher than 81% of other accommodations in Guam.

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Amenities and facilities
Good
Facilities

6.7

Most talked about facilities

Beach

20 mentions

Housekeeping

13 mentions

Swimming Pool

11 mentions

Internet

6 mentions

Languages spoken

  • English
  • Korean

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Massage
  • Snorkeling
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Water sports (non-motorized)

Cleanliness and safety

  • Daily disinfection in all rooms
  • First aid kit
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Bar
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Cash withdrawal
  • Chapel
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Laundromat
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

Access

  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport

Available in all rooms

  • A/C
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Non-smoking
  • Refrigerator
Food and dining
Breakfast options
  • Continental
Location
627B Pale San Vitores Rd Tumon, Tumon Bay, Guam, Guam, 96913
Excellent
Location

8.1

Airports

  • Antonio B. Won Pat International Airport (GUM) - Guam
    2.2 km 10 min drive
  • Tinian International Airport (TIQ) - Northern Mariana Islands
    188.5 km

Public transportation

  • Guam Seal Bus Stop
    3.8 km
  • Iglecias Street Bus Stop
    7.0 km

Hospital or clinic

  • Guam Sda Clinic
    790 m

Shopping

  • Guam Premier Outlets
    2.1 km

Convenience store

  • ABC Stores
    1.8 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Ypao Beach Park
    120 m
  • UnderWater World
    1.6 km
  • Guam Premier Outlets
    2.1 km
  • Gun Beach
    2.3 km
  • Micronesia Mall
    3.1 km
  • Two Lovers Point
    3.5 km
  • Chamorro Village
    5.4 km
  • Fish Eye Marine Park
    10.4 km
  • Ritidian Beach
    16.1 km

Nearby landmarks

  • Ypao Beach Park
    120 m
  • Encore!
    440 m
  • Talo Verde Central Park
    510 m
  • Archbishop Felixberto Flores Memorial Circle
    640 m
  • Cushing Zoo
    690 m
  • K Mart
    720 m
  • Chinese Park
    730 m
  • Guam Sda Clinic
    790 m
  • Guam Seventh-day Adventist Clinic
    800 m
  • GUAM TOURIST CLINIC CORPORATION
    890 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • For rooms and suite with club access, there is an additional charge for club access for the third person, payable to the property directly.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee15 USD
  • Distance from city center1. Km
  • Travel time to airport (minutes)10

Extras

  • Breakfast charge (unless included in room price)21 USD

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors19
  • Number of restaurants2
  • Number of rooms 436
  • Room voltage120
  • Year property opened1987
  • Most recent renovation2001

Parking

  • Daily parking fee0 USD
Property announcements

Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Following services/facilities are temporarily suspended until further notice;
-All Restaurants and Bars
-Swimming Pool
-Fitness Center
-Executive Lounge
-Airport Transfer Service

Reviews of Pacific Star Resort & Spa from real guests

Provided by verified guests of Agoda
7.3
/
10
Cleanliness6.7
Facilities6.7
Location8.1
Room comfort and quality7.3
Service7.6
Value for money7.3
High score for Guam
Rating
9+ Exceptional (129)
8-9 Excellent (138)
7-8 Very Good (193)
6-7 Good (116)
<6 Below Expectation (212)
Time of the year
Mar - May (146)
Jun - Aug (173)
Sep - Nov (197)
Dec - Feb (272)
All guests (1,191)
All room types
All languages

Show reviews that mention 

Showing 788 verified guest comments
12345
8.0
Excellent
Timothy from United States
Couple
Ocean View King Room
Stayed 4 nights in September 2019

In need of renovation but still good”

This place definitely shows its age. Some areas are abandoned and haven’t been used in years, the TVs in the room are old boxes instead of flatscreen so the picture gets cut off on the sides and you only get a handful of channels. The hot water didn’t work for the first day of our vacation but started working again the next day. It is right next to the beach so you can walk there from the hotel. But it is situated in the quieter part of the tourist area so the restaurants and shops around the hotel are limited. Highly recommend using the shuttle bus service, Stroll app or renting a car to get to the better restaurants and shops. The staff were very helpful and did an excellent job servicing us. The lobby is huge and has a great view. The gym is good and clean, the buffet only serves breakfast and lunch but there is a nice steak house. The pool is clean and peaceful. The washer and dryers are old but still work well. If this hotel renovated and upgraded, it would be a perfect hotel.

Reviewed September 09, 2019

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Hafa Adai! Thank you very much for staying with us and for taking the time to leave us a review. We are happy to hear that you had overall enjoyed your stay here with us. As you had mentioned, undeniably, with our hotel serving Guam for over 37 years, there are various areas that we could not prevent the sign of aging. We will continue to maintain and work on improvement on our facilities, and provide good customer services to our valued guests. We appreciate your comments as it allows us to work on improvement. Thank you once again. We look forward to welcoming you back to our hotel again in the near future.

Responded September 10, 2019
Pacific Star Resort & Spa
8.4
Excellent
Hyunwoo from South Korea
Couple
Deluxe Ocean View King Room
Stayed 4 nights in December 2019

beautiful view, located nearby ocean.”

The building is old but cost is cheap. located nearby ocean. It is able to shop something at the Big supermarket KMART by walk. I would visit again Pacific star in my next GUAM trip.

Reviewed December 09, 2019

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Hafa Adai! Thank you very much for taking the time to leave us a feedback! We are happy to hear that you are overall satisfied with your stay! We look forward to your next visit!

Responded December 13, 2019
Pacific Star Resort & Spa
8.0
Excellent
John from France
Business traveler
Ocean View Twin Room 
Stayed 4 nights in July 2019

Good value for money ”

Hôtels in Guam are either low quality motel type establishments with little ameniites or high quality big name expensive places. There are few hotels which offer good value for money but this is one such. The hotel is old and not highly luxurious, but the rooms are large and everything woks well. For abour USD 100 per day, I have never found better value for money in Guam. The breakfast is copious with a very wide choice of food and drinks for about USD 20.

Reviewed July 19, 2019

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Hafa Adai! Thank you very much for staying at our hotel and for taking the time to leave us a review. We are happy to hear that you had enjoyed your stay with us overall. We will continue to strive for improvement on both our products and services. We look forward to welcoming you to our hotel once again!

Responded July 23, 2019
Pacific Star Resort & Spa
8.8
Excellent
David from United States
Couple
Ocean View King Room
Stayed 1 night in October 2018

Get away”

We enjoyed our stay here.

Reviewed March 08, 2019

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Hafa Adai David! Thank you very much for taking the time to leave us a review. We are very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the near future!

Responded March 11, 2019
Pacific Star Resort & Spa
8.4
Excellent
DAEHO from Japan
Couple
Ocean View King Room
Stayed 2 nights in October 2018

Nice play to stay in”

It is normally good place. Staffs are very nice as well.

Reviewed March 14, 2019

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Dear Daeho, Warm Greetings from Pacific Star Resort & Spa! Thank you for staying with us and for taking the time to leave us a feedback. We are happy to hear that you enjoyed your stay with us. We will share your kind words with our staffs to motivate them to continue to provide good services to all of our guests. Thank you very much! We look forward to welcoming you back to our hotel in the near future.

Responded March 18, 2019
Pacific Star Resort & Spa
8.0
Excellent
Mio from Japan
Solo traveler
Deluxe Ocean View King Room
Stayed 5 nights in June 2019

Decent hotel on top location ”

Hotel itself is old but cost performance is very good because the location is really great also the room is spacious, very comfy bed too. I satisfied my stay over all and I would stay here again.

Reviewed September 13, 2019

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Hafa Adai! Thank you very much for staying with us and for taking the time to leave us a review! We are very happy to hear that you are overall satisfied with your stay. We will continue to work on improvement in both our products and customer services. We look forward to your next visit!

Responded September 16, 2019
Pacific Star Resort & Spa
7.6
Very good
Myeonghee from South Korea
Solo traveler
Ocean View Twin Room 
Stayed 4 nights in January 2020

good hotel . ”

I think this hotel is good for resonable price . but aircondition is not good . I want more powerful . and showerbuth is not clean ... but all staffs are kind and always with smile :)

Reviewed January 26, 2020

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Thank you very much for taking the time to leave us a feedback! We are happy to hear that our staffs are always kind. We would also like to express our sincere apology for not reaching your expectation and for the discomfort caused by inadequate air conditioning during your stay. We will report to our Engineering Team and our Housekeeping Team in regards to your feedback. Thank you once again!

Responded January 28, 2020
Pacific Star Resort & Spa
8.0
Excellent
Josephine from Philippines
Couple
Ocean View Double Room
Stayed 5 nights in December 2019

Easy access to shopping ”

Walking distance to kmart, with free shuttle in pic, friendly staff, nice view

Reviewed December 14, 2019

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Hafa Adai! Thank you very much for taking the time to leave us a feedback! We are happy to hear that you are overall satisfied with your stay! We will continue to work on improvement on both our product and service. We look forward to your next stay with us!

Responded December 18, 2019
Pacific Star Resort & Spa
7.6
Very good
ARUM
Couple
Ocean View Double Room
Stayed 3 nights in April 2019

good”

The price it very reasonable. I am satisfied with staying here. If I have a chance to go to Guam, I'd like to make a reservation here.

Reviewed April 16, 2019

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Hafa Adai!!! Thank you very much for staying with us and taking the time to leave us a feedback! We are happy to hear that you enjoyed your stay! We look forward to welcoming you back to our hotel in the near future!

Responded April 18, 2019
Pacific Star Resort & Spa
7.2
Very good
Lilliane from Philippines
Family with young children
Deluxe Ocean View Double Beds
Stayed 4 nights in December 2018

In need of renovation”

I can tell the hotel used to be great but it is now dilapidated and it needs renovation. You can see paint coming off and rust showing in the shower head. The worst is the carpet that is sticky when you are barefoot. The good thing about the hotel Is that it has good location and the staff are great and helpful. I hope they renovate soon.

Reviewed January 06, 2019

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Dear Lilliane, Thank you very much for taking the time to leave us a feedback. We apologize for not meeting your expectation with the condition of the room. We will take your comment into consideration and we work out methods for improvement. We are happy to hear that our staffs are great and helpful. With your help, we will continue to improve on our service and products. Best Regards, Jessica Chan Sales Manager

Responded January 08, 2019
Pacific Star Resort & Spa
6.8
Good
BIN from China
Family with teens
Deluxe Ocean View Twin Room
Stayed 6 nights in January 2020

disappointed for house keeping”

This time is second time to stay in this hotel, disappoined for house keeping. Everything morning before 9:00 ring the bell asked for clean the room, I told them cleaning later, look dissatisfacted. Second day I hang up a symbol not distrub, they left me a paper to remind us clean room time on 8:55. Third day, I didn't hang up the symbol, they ring the bell four time, I didn't open the door, until we get up and I went to reception to ask clean the room before 2pm, until 7pm still not clean the room. I want to know we are here to vacation, want wake up lately. Shall we cooperate with the clean room schedule? This is the first time to meet this kind of houses keeping.

Reviewed February 07, 2020

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Hafa Adai! Thank you very much for taking the time to leave us a feedback! We sincerely apologize for the inconvenience that housekeeping has caused during your stay. We will reflect your comments to our Housekeeping Team, and have them work on improvement on our service. Your feedback means a lot to us and rest assure that we will take these matters into full consideration. We look forward to welcoming you back to Pacific Star Resort and Spa in the near future.

Responded February 10, 2020
Pacific Star Resort & Spa
6.8
Good
Jonghoon from South Korea
Family with young children
Ocean View Double Room
Stayed 4 nights in December 2019

Good”

with little bit lower budget, this is one of the best places you can select in the list of hotels in guam. good restorants are located at near hotel, less than 10mins by walk, K-mkar within 15mins by walk also, and all shuttles for t-galery, GPO, and miconesian mall stop at the hotel. it has one big pool, getting deeper near the center, but adult can enjoy swimming not like other resorts. some staff gave me warm welcome and kind. but, in general, I felt that they looked tired of responding my request. for example, I requested a microwave three times before I got it at my room and waited more than 15mins to receive bath towels. overall room condition is not so good, not so bad. But, TV is not FHD LCD/LED, so that I could not enjoy high quality sports on air. If you ask me whether I revisit this hotel with your familiy, I definitely say yes.

Reviewed December 18, 2019

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7.6
Very good
Augustin from United States
Business traveler
Ocean View Twin Room 
Stayed 1 night in July 2020

Hotel appears to be closing down. Pictures do not accurately represent the facilities”

Very friendly staff but facilities are outdated and mostly closed.

Reviewed July 20, 2020

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Hafa Adai! Thank you very much for taking the time to leave us a comment. We sincerely apologize for not meeting your expectation. Unfortunately, most of our facilities are remaining closed due to Covid-19. We are taking this moment to perform maintenance through out our guest rooms and facilities. We appreciate your comments and we will continue to work on improvement on both our products and services. Thank you once again.

Responded July 31, 2020
Pacific Star Resort & Spa
7.6
Very good
Jungeun from South Korea
Solo traveler
Ocean View King Room
Stayed 1 night in February 2019

Very old hotel ”

Blanket was too thin. It’s big hotel but too old.

Reviewed February 18, 2019

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Hafa Adai from Pacific Star Resort and Spa! Thank you very much for taking the time to leave us a feedback. We apologize that the condition of the hotel does not meet your expectation. We are working on improvement on the facilities, and hope we could show visible results as we progress. We truly appreciate your comments as it allows us to improve on different aspects of our products and services. We hope that after our conditions improved, you would reconsider staying with us once again and allow us to serve you better.

Responded February 19, 2019
Pacific Star Resort & Spa
7.2
Very good
Maria from Guam
Family with young children
Club Floor Room for 2 People with King Bed - Club Access Included
Stayed 1 night in October 2019

Good staff”

Staff was very accommodating. Front Desk people were nice. The 2 guys in blue helped me and my kids with our luggage to our room.

Reviewed October 27, 2019

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Hafa Adai! Thank you very much for taking the time to leave us a feedback! We are very happy to hear that our staffs are very accommodating. It is important to us that we continue to do what we can to improve the overall experience of our guests and receiving your feedback will allow us to identify areas where we can improve both our product and service. We look forward to welcoming you back to our hotel in the near future!

Responded October 28, 2019
Pacific Star Resort & Spa
6.4
Good
Brian from South Korea
Family with young children
Ocean View King Room
Stayed 6 nights in October 2019

Remember you get what you pay for”

Room service was good, but Maid service needed a lot of help. They had one basic pool to swim in, the kiddie pool was a disaster would never put my kids in it. The restaurants on site was too expensive for the food they served, better place outside the hotel to eat. The customer service the staff gave was 5 star it made our stay comfortable. It was an OK hotel for the money, the bathroom sink burped up constantly, the tub slow drained and the carpet left black grudge on your feet when you'd walk on it. The AC worked half the time to meet the temperature you needed with the constant heat outside.. just remember you get what you paid for, net time were staying the the hotel next door, the Pacific Island Resort, cost more but has everything you need for a grand vacation.....

Reviewed October 20, 2019

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Hafa Adai! Thank you very much for taking the time to leave us a feedback. We sincerely apologize for not meeting your expectation, and that our kiddie pool is currently out of order. Your feedback would be addressed to our Management Team and we will work on method of improvement for both our products and services. We thank you once again for your comments.

Responded October 22, 2019
Pacific Star Resort & Spa
7.2
Very good
Rudolofo from Guam
Couple
Ocean View - Twin Beds (Hollywood Setup)
Stayed 1 night in December 2019

Great location”

There is still room for improvement on all respects.

Reviewed January 05, 2020

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Hafa Adai! Thank you very much for taking the time to leave us a comment. We truly appreciate your feedback as it allows for us to work on improvement. We look forward to welcoming you to our hotel once again.

Responded January 09, 2020
Pacific Star Resort & Spa
6.4
Good
yuling from Taiwan
Family with teens
Ocean View King Room
Stayed 5 nights in January 2019

They could do better ”

The location is good,very near the public beach and easy to get to other restaurants,but the hotel is old and not very clean. We have to ask everyday in the afternoon for the cleaning service. And they forgot every time to give us enough body wash and shampoo. They even forgot one time to vacuum the floor.

Reviewed January 17, 2019

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Dear Yuling, Thank you very much for taking the time to leave us a review. We truly apologize for the inconvenience caused from the lacking in room cleaning and replenishment of amenities. We will report to our Housekeeping team and work together with our upper management team to ensure that we would improve in our cleaning and our service. We really appreciate your comments, as it would allow us to improve our products and service. We hope that after the issues had been addressed, you would reconsider staying with us and allow us the chance to serve you better.

Responded January 22, 2019
Pacific Star Resort & Spa
6.8
Good
Robert from Guam
Solo traveler
Ocean View Double Room
Stayed 3 nights in July 2020

Dirty rooms and low standard in cleanliness”

Moldy shower, sticky carpet in bedrooms, trash in hallways, room was in poor condition,

Reviewed July 30, 2020

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Hafa Adai! Thank you very much for taking the time to leave us a feedback. We apologize for not meeting your expectation. We will share your comments with our Housekeeping Team and work toward improving our products and services. Thank you once again.

Responded July 31, 2020
Pacific Star Resort & Spa
6.0
Jonathan from United States
Business traveler
Deluxe Ocean View King Room
Stayed 9 nights in October 2019

Excellent Hotel Location But Rundown”

The hotel is located in the heart of Guam with convenient access to the ocean connected to the property as well as many prominent tourist attractions. Good news is the hot water is now working. Bad news is that the hotel in its current state feels more like a 2 star than 4 star resort. When the good news is that hot water is working, it kinda says it all. The staff is wonderful, but it’s hard to make up a hotel which needs a complete makeover or be downgraded to a lower rating. Really too much to list, but the Rooms are falling apart, pool is falling apart, jacuzzi is broken, gym is nasty. Really the location, staff and ocean onsite is the only thing that saves this resort. They have no activities either. It’s just a quiet, rundown, boring resort. What makes it worse, is the hotel next door is extremely lively and you can see all the fun and activities from your room’s balcony. There is a ton of potential for this hotel, but it needs a lot of investment into improving the quality.

Reviewed November 03, 2019

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Hafa Adai! Thank you very much for staying with us and taking the time to leave us a review! We apologize that our facilities did not meet you expectation. Your feedback is truly appreciated as they allow us to identify areas where we can improve on. We are currently working on improvement in many areas, and will continue to do so during the upcoming year. We hope that if you visit us next time, that you'll see the positive results of our efforts. Thank you once again!

Responded November 04, 2019
Pacific Star Resort & Spa
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