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Lotte Hotel - Guam
Lotte Hotel - Guam
Lotte Hotel - Guam
Lotte Hotel - Guam
Lotte Hotel - Guam
Lotte Hotel - Guam
Lotte Hotel - Guam

Removed from saved list

8.2

Excellent

1,279 reviews

1,279 reviews

Housekeeping14
View8
Swimming Pool3
See map

7.9

Very good

Location rating score

Very good location - 80 meters to the beach
Parking
FREE
Popular landmarks
Ypao Beach Park 80 m
Gun Beach 450 m
UnderWater World 700 m
Micronesia Mall 1.2 km
Two Lovers Point 1.7 km
Guam Premier Outlets 4.3 km
Chamorro Village 7.5 km
Fish Eye Marine Park 12.4 km
Ritidian Beach 13.9 km
Nearby landmarks
Ypao Beach Park 80 m
Biba Magic Theater 280 m
Tagada Amusement Park 370 m
Gun Beach 450 m
JP Super Store 520 m
the Plaza 570 m
Tarza Magical Adventure Zone and Water Park 580 m
T Galleria by DFS, Guam 600 m
UnderWater World 700 m
Bijia Point 730 m

Lotte Hotel - Guam

185 Gun Beach Road , Tumon Bay, Guam, Guam, 96913 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Tumon Bay part of Guam, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Two Lovers Point as well as Tumon Beach nearby. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

550 meters to Gun Beach

Check-in [24-hour]

Airport transport

80 meters to the beach

Currency conversion service

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Complimentary WIFi in all rooms

Swimming pool [outdoor]

Hot tub

Luggage storage

Cash withdrawal

This property is in high demand!

16 travelers have booked today.

Value for money8.0
Distance to city center0.5 km
Location rating7.9
Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
Distance to airport3.9 km

Rooms available at Lotte Hotel - Guam

Excellent
Room comfort & quality

8.2

Family Suite
...
  • Room size: 77 m²/829 ft²
  • Partial ocean view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Deluxe Oceanfront Room
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Ocean Front Club with Cabana
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Partial Ocean Premier
...
  • Room size: 55 m²/592 ft²
  • Partial ocean view
  • 2 single beds
Enter dates to see prices
Ocean Front Club
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Partial Ocean Deluxe
...
  • Room size: 55 m²/592 ft²
  • Partial ocean view
  • 2 single beds
Enter dates to see prices
King or Twin Poolside Suite
...
  • Room size: 92 m²/990 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Bread Barbershop Pool Side Club
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Bread Barbershop Baby Room
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Club Poolside Suite
...
  • Room size: 89 m²/958 ft²
  • Partial ocean view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Lotte Hotel - Guam have a hot tub?

A hot tub is one of the facilities available at Lotte Hotel - Guam.

What time is check-in and check-out at Lotte Hotel - Guam?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Lotte Hotel - Guam?

For those who wish to drive their own cars, Lotte Hotel - Guam has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Guam with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Lotte Hotel - Guam?

Wake up to a great buffet breakfast at Lotte Hotel - Guam. There's an additional charge of 31.9 USD for adults and 15.95 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Lotte Hotel - Guam?

Lotte Hotel - Guam features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Lotte Hotel - Guam?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and engagements can be hosted at Lotte Hotel - Guam. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Lotte Hotel - Guam?

On-site venues and convenient event services make Lotte Hotel - Guam an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 2 venues can accommodate up to 120 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at Lotte Hotel - Guam?

Lotte Hotel - Guam does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Lotte Hotel - Guam?

Lotte Hotel - Guam is located in Tumon Bay, famous for good restaurants such as Cafe Catcrea, Desperados and Beachin' Shrimp.

What popular shopping places are close to Lotte Hotel - Guam?

Located in the Tumon Bay area, Lotte Hotel - Guam is close to great shopping choices like the Plaza, T Galleria by DFS, Guam and Acanta Mall.

What are popular attractions near Lotte Hotel - Guam?

Guests at Lotte Hotel - Guam can easily visit Two Lovers Point, UnderWater World and Tarza Magical Adventure Zone and Water Park located in the Tumon Bay area.

What popular beaches are close to Lotte Hotel - Guam?

Guests at Lotte Hotel - Guam can easily visit Tumon Beach, Ypao Beach Park and Gun Beach in the Tumon Bay area.

What popular natural sightseeing spots are close to Lotte Hotel - Guam?

Lotte Hotel - Guam is located in the Tumon Bay area, which is famous for natural sightseeing destinations such as Bijia Point, Amantes Point and Collapsed ground.

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See map

Explore the neighborhood

What people love about Lotte Hotel - Guam

  • 10

    Exceptional
    Cleanliness

    "I like a spacious and clean room The view is good"

    kim

    |

    May 2, 2022

  • 10

    Exceptional

    "One of the nicest hotels on the Tumon Strip."

    Guamerica

    |

    July 17, 2021

  • 10

    Exceptional

    "Love our stay"

    ARLENE

    |

    October 28, 2020

Property ranking|Compared to 60 Guam properties
See all rankings
Room comfort score
8.2/10
Cheapest price score
Cleanliness score
8.4/10
Service score
8.7/10
Better than
93
%
of Guam properties
Better than
92
%
of Guam properties
Better than
85
%
of Guam properties
Better than
83
%
of Guam properties
Overall rating:

8.2

Excellent
1,279 reviews
Cleanliness
8.4
Facilities
8.1
Location
7.9
Read all reviews >
What travelers say they love:
The facilities are new and good.
XUANLUN from Taiwan
Family with young children
More about Lotte Hotel - Guam

More about Lotte Hotel - Guam

Lotte Hotel - Guam

Take a good wander and unveil the wonder of Guam with a stay at Lotte Hotel - Guam. Explore the genuine Guam that most travelers never see, with a stay at Lotte Hotel - Guam -- located only 1.6 km from Two Lovers Point.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi and car hire services provided by the hotel make exploring Guam even more convenient. Guests can enjoy free parking right at the hotel.
Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Lotte Hotel - Guam thanks to the hotel's laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with air conditioning. Rooms at Lotte Hotel - Guam come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities including the television is provided in some rooms.
In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee and instant tea at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Lotte Hotel - Guam begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar and nightclub.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the hot tub, located right at the hotel. Spend some time relaxing at the hotel's pool.
Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Cool off on hot days by joining water-world activities like snorkeling, non-motorized water sports and diving. If you like water sports, you'll appreciate the convenience of watersports equipment rentals provided by Lotte Hotel - Guam.
Engage in some easy evening fun with other guests with the hotel's tennis court and badminton court. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Lotte Hotel - Guam is the perfect spot to explore Guam's fascinating cultural sights and attractions. Enjoy the simple pleasures of an oceanside getaway, with Tumon Beach located 570 m away, where you can turn a good day into a great one with a sea view. Never forget your time in Guam with a special gift or trinket from Guam Premier Outlets just 4.2 km away.


Reasons to stay here

Find some of the city's best deals here with rooms 93% cheaper than other options.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 93% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Swimming Pool

7 mentions

Beach

7 mentions

Housekeeping

6 mentions

Food & Dining

2 mentions

Languages spoken

  • English
  • Filipino
  • Japanese
  • Korean

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Badminton court
  • Diving
  • Exercise area
  • Hot tub
  • Nightclub
  • Pool with view
  • Snorkeling
  • Swimming pool [outdoor]
  • Tennis court
  • Watersport equipment rentals
  • Water sports (non-motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Bottle of water
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids facilities
  • Playground
  • Swimming pool [kids]

Access

  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Coffee/tea machine
  • Complimentary drinking water
  • Hair dryer
  • Iron and ironing board
  • Lock box in room
  • Non-smoking
  • Phone
  • Refrigerator
  • Slippers
  • Towels
  • Wi-Fi [complimentary]
Food and dining
Restaurants on site

La Seine

  • Cuisine: International
  • Menu: A-la-carte
Location
185 Gun Beach Road , Tumon Bay, Guam, Guam, 96913
Very good
Location

7.9

Airports

  • Antonio B. Won Pat International Airport (GUM) - Guam
    3.9 km 13 min drive
  • Tinian International Airport (TIQ) - Northern Mariana Islands
    186.3 km

Public transportation

  • Guam Seal Bus Stop
    2.0 km
  • Iglecias Street Bus Stop
    8.6 km

Hospital or clinic

  • American Dialysis Center
    920 m

Shopping

  • Guam Premier Outlets
    4.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Ypao Beach Park
    80 m
  • Gun Beach
    450 m
  • UnderWater World
    700 m
  • Micronesia Mall
    1.2 km
  • Two Lovers Point
    1.7 km
  • Guam Premier Outlets
    4.3 km
  • Chamorro Village
    7.5 km
  • Fish Eye Marine Park
    12.4 km
  • Ritidian Beach
    13.9 km

Nearby landmarks

  • Ypao Beach Park
    80 m
  • Biba Magic Theater
    280 m
  • Tagada Amusement Park
    370 m
  • Gun Beach
    450 m
  • JP Super Store
    520 m
  • the Plaza
    570 m
  • Tarza Magical Adventure Zone and Water Park
    580 m
  • T Galleria by DFS, Guam
    600 m
  • UnderWater World
    700 m
  • Bijia Point
    730 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Extra bed is available, please contact the property for special requests in advance.
  • The property requires a refundable security deposit of 100 USD upon check-in.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee50 USD
  • Distance from city center0.5 km
  • Travel time to airport (minutes)12

Extras

  • Breakfast charge (unless included in room price)31.9 USD

The property

  • Number of bars/lounges2
  • Number of floors15
  • Number of restaurants1
  • Number of rooms 222
  • Room voltage120
  • Year property opened1972
  • Most recent renovation2014

Parking

  • Daily parking fee0 USD
Property announcements

Club Lounge breakfast will be available at La Seine Restaurant. Afternoon Tea and Happy Hour will be located in the Club Lounge.

Reviews of Lotte Hotel - Guam from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.4
Facilities8.1
Location7.9
Room comfort and quality8.2
Service8.7
Value for money8.0
High score for Guam
Rating
9+ Exceptional (312)
8-9 Excellent (144)
7-8 Very Good (149)
6-7 Good (52)
<6 Below Expectation (103)
Time of the year
Mar - May (179)
Jun - Aug (202)
Sep - Nov (186)
Dec - Feb (193)
All guests (1,279)
All room types
All languages

Show reviews that mention 

Showing 760 verified guest comments
12345
9.2
Exceptional
moonkyoung from Australia
Family with teens
Island Wing Family Suite 3 Beds (quad use)
Stayed 3 nights in February 2020

Very clean and Quiet hotel. ”

Lotte hotel is not located in the centre, but it is a walking distance and there were free shuttle buses as well. Very clean and quiet. I loved the environment. But I was not happy with the management. I sent an email for inquiries 3 times, but I received only 1 reply and it took more than a week to receive, therefore, I had to ask when I arrived at the hotel, but again there were no communications between staff, when I checked in, I have been told I would get an answer later, but when I asked afternoon to the other staff, the staff did not know anything about my inquires. It was quite disappointing. And, I booked and paid 3 rooms for 9 people. But when I was given for Cabana ticket it was only 4 tickets which only 8 people can use. I asked I paid for 9 people but how come I was give for only 8 people, the staff said the tickets were only complimentary, they did not need to give ticket for 9 people and if 9 people wanted to use I had to pay $10 extra. You serious...

Reviewed March 02, 2020

See room deals

10.0
Exceptional
kim from South Korea
Couple
Deluxe Oceanfront Room
Stayed 2 nights in May 2022

the best hotel”

I like a spacious and clean room The view is good

Reviewed May 02, 2022

See room deals

Dear kim, Thank you for taking the time to leave a review and for choosing our hotel. We sincerely appreciate your feedback and hope to welcome you again in the future. Warm regards, LOTTE HOTEL GUAM

Responded May 03, 2022
Lotte Hotel - Guam
10.0
Exceptional
hyun from South Korea
Solo traveler
Deluxe Oceanfront Room
Stayed 4 nights in January 2020

Nice staff and nice view ”

Stunning view, good quality of staffs. would love to visit again

Reviewed February 24, 2020

See room deals

10.0
Exceptional
Guamerica from United States
Family with young children
Deluxe Oceanfront Room
Stayed 4 nights in July 2021

Clean and worth the stay! ”

One of the nicest hotels on the Tumon Strip.

Reviewed July 17, 2021

See room deals

9.2
Exceptional
Connie from Guam
Family with teens
Deluxe Oceanfront Room
Stayed 2 nights in July 2019

Awesome place to stay for vacation!”

Staff were friendly, room very clean, loved the shower, and excellent view! I wished our room 1662 was away from the construction noise of the new hotel next door. They should have given us a huge discount because of the construction noise and that was the only room available....they said.

Reviewed July 18, 2019

See room deals

Dear Connie, Thank you for Choosing to stay with us and appreciate your feedback. We apologize that you experienced our neighbors ongoing construction. We do our very best to work with them to ensure not to disturb our guests, however, the process can be out of our control and we sincerely apologize to you. We are happy to know that your overall experience with our hotel, staff and facility were great. Looking forward to your visit again soon.

Responded August 16, 2019
Lotte Hotel - Guam
8.8
Excellent
Fredrik from Sweden
Couple
Partial Ocean Deluxe
Stayed 10 nights in January 2020

Large rooms right on a very nice beach”

A Nice hotel well worth the price. A little strange layout of the hotell as I guess it has been enlarged from its original layout. Not as "informative" as hotels in america where extensive hotel documentation always exist in the room, but very helpfull staff. Clean and good service, well kept compare to many other Guam hotels. It is focused at asian customers and layout is more "clean" than "tropical" do not expect spontaniuos poolbar parties and beer bashes on the other hand calm and exclusive look and feel. Never crowded anywhare at the hotel even though it was high season. Had a very nice 11 days stay !

Reviewed January 17, 2020

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10.0
Exceptional
ARLENE from Philippines
Family with young children
Partial Ocean Deluxe
Stayed 2 nights in October 2019

love it”

love our stay

Reviewed October 28, 2020

See room deals

Dear ARLENE, Thank you for taking the time to leave a review. We appreciate your feedback and we hope to welcome you again in the future. Wishing you good health. Best regards, LOTTE HOTEL GUAM

Responded November 06, 2020
Lotte Hotel - Guam
9.6
Exceptional
sang-a from South Korea
Group
Family Suite
Stayed 3 nights in July 2019

FAMILY SUIT”

excellent

Reviewed December 23, 2019

See room deals

8.8
Excellent
Jo-ann from Philippines
Family with young children
Ocean Front Club
Stayed 2 nights in September 2019

Near central shopping area”

Room was clean, bed was comfortable, staff were friendly. But few choices for breakfast.

Reviewed September 11, 2019

See room deals

Dear Jo-ann, Thank you for choosing Lotte Hotel Guam. We appreciate you taking the time to rate our hotel and leave your feedback. We are glad to know that your overall experience was great. As for the breakfast, we do serve breakfast buffet daily at La Seine which has a wide variety of choices. Our Lounge and Deli is also open 24 hours; there are also options for breakfast choices as well. For guest who have club lounge access, breakfast is served exclusively for Club room guest only. Again, thank you for visiting and we are looking forward to seeing you again.

Responded September 12, 2019
Lotte Hotel - Guam
8.4
Excellent
Princess from Guam
Family with young children
Deluxe Oceanfront Room
Stayed 1 night in November 2019

Could be better ”

The staff showed exceptional customer service. The room could use some updating and better cleaning. They could definitely provide better pillows. The pillows they had sunk in and were small. Other than that, our stay from 1-10 was a 7.

Reviewed November 07, 2019

See room deals

8.8
Excellent
sunhae from South Korea
Family with young children
Ocean Front Club
Stayed 2 nights in June 2018

Excellent”

Room is clean and good condition.

Reviewed January 23, 2019

See room deals

8.4
Excellent
MIJUNG from South Korea
Family with young children
Stayed 2 nights in May 2019

Everything was good!”

Room condition, staff... everything was good...

Reviewed June 03, 2019

See room deals

6.8
Good
jiyeon from South Korea
Solo traveler
Deluxe Oceanfront Room
Stayed 1 night in December 2019

숙소에 전달해주세요 ”

hello I was staying at your hotel on December 20th. The details of the payment with the deposit at the time of the hotel check-out have not been cancelled. I need you to cancel the deposit as soon as possible. so they won't be paid in addition to the credit card details. I need you to cancel the extra payment on the deposit within this week.

Reviewed January 03, 2020

See room deals

6.8
Good
sally from Hong Kong SAR, China
Couple
Partial Ocean Deluxe
Stayed 4 nights in July 2019

Good”

We have stayed 4 nights at Lotte Guam. Pros: - Great infinity pool for picture - Enough parking space & no reservation is required - Bellmen are nice Cons: - Room decoration & facilities are old - Not worth to book a suite as the furniture seems too old & dirty

Reviewed September 25, 2019

See room deals

6.4
Good
mijin from South Korea
Couple
Partial Ocean Deluxe
Stayed 3 nights in March 2020

too old facilities”

good view big room not bad location good pool but bugs on the table everyday old buildings too small ice machine long distance from wingside to main pool

Reviewed March 23, 2020

See room deals

6.8
Good
DONGCHAN from South Korea
Family with young children
Ocean Front Club
Stayed 3 nights in October 2019

보통”

Late checkout was not available during typoon.

Reviewed October 09, 2019

See room deals

6.0
Liao from Taiwan
Family with teens
Family Suite
Stayed 4 nights in August 2019

Above average”

The room needs to renew. It is too old.

Reviewed September 02, 2019

See room deals

Dear Guest, Thank you for choosing Lotte Hotel Guam and for taking the time to provide your feedback. We apologize for falling short of your expectations. Your feedback will be forwarded to upper Management.

Responded September 04, 2019
Lotte Hotel - Guam
5.2
Chisa from Japan
Family with young children
Partial Ocean Deluxe
Stayed 1 night in November 2019

Run down ”

Room is reasonably clean but run down badly. Hotel spa massage was horrible. Location is great, hotel staff are friendly.

Reviewed November 22, 2019

See room deals

4.8
yoosik from South Korea
Family with young children
Stayed 5 nights in June 2022

reasonable price but bad service”

due to COVID there is a shortage of cleaning & service personal stay 5night and there was one house keeping (i asked several times though) and there was several molds on a bedside blanket such a poor service but the overall was fine 3 out of 5

Reviewed June 22, 2022

See room deals

Dear yoosik, Thank you for staying with us and for taking the time to leave a review. We sincerely apologize for the inconveniences you experienced. Please be assured that the issues have been raised to management and the concerning departments. Your feedback is greatly appreciated as it helps us the be better at what we do. Again, thank you and we hope for another chance to welcome you in the future. Warm regards, LOTTE HOTEL GUAM

Responded June 24, 2022
Lotte Hotel - Guam
2.8
Shan-I from Taiwan
Couple
Deluxe Oceanfront Room
Stayed 3 nights in May 2019

Expensive and noisy. Location is far away from business area”

Expensive and noisy. The buckling next to Lotte is under construction so we heard the loud sound everywhere for whole day in the hotel. Location is far away from business area No shampoo in the room and shaving kits box was empty. Very bad experience

Reviewed May 09, 2019

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