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Karuizawa Prince Hotel West
Karuizawa Prince Hotel West
Karuizawa Prince Hotel West
Karuizawa Prince Hotel West
Karuizawa Prince Hotel West
Karuizawa Prince Hotel West
Karuizawa Prince Hotel West

Removed from saved list

8.2

Excellent

4,893 reviews

4,893 reviews

Housekeeping38
Shops19
View17
See map

8.7

Excellent

Location rating score

Excellent location
Parking
Available
Popular landmarks
Karuizawa prince shopping plaza 380 m
Kyukaruizawa Ginza-dori 2.4 km
St.Paul's Catholic Church Karuizawa 2.6 km
Hiroshi Senju Museum Karuizawa 3.3 km
Karuizawa Taliesin 3.5 km
Harunire Terrace 4.6 km
Karuizawachurch 4.6 km
Stone Church 4.7 km
Karuizawa Hoshino Area 4.9 km
Shiraito Falls 9.0 km
Nearby landmarks
Prince Grand Resort Karuizawa
Sunrise Tennis Center 60 m
Karuizawa Prince Hotel Golf Course 100 m
Heart Memory 210 m
Seizan Golf Course 280 m
Usagiyama Lift 290 m
Genten 300 m
West High Speed Lift 370 m
Barneys 380 m
Karuizawa prince shopping plaza 380 m

Karuizawa Prince Hotel West

1016-87,Oaza Karuizawa, Karuizawa-machi, Kitasaku-gun, Karuizawa, Karuizawa, Japan, 389-0193 - See map

Conveniently situated in the Karuizawa part of Karuizawa, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Karuizawa prince shopping plaza. Rated with 4 stars, this high-quality property provides guests with access to massage and restaurant on-site.

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Highlights

660 meters to public transportation

Front desk [24-hour]

Excellent view

380 meters to Karuizawa prince shopping plaza

Daily cleaning

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Bicycle rental

Car park

Front desk [24-hour]

Luggage storage

Kids club

Golf course [on-site]

Car power charging station

Tennis court

This property is in high demand!

10 travelers have booked today.

Value for money8.0
Distance to city center2 km
Location rating8.7

Rooms available at Karuizawa Prince Hotel West

Excellent
Room comfort & quality

8.5

West Wing Cottage Type F - Smoking
...
  • Room size: 95 m²/1023 ft²
  • Nature view
  • 2 single beds & 2 single be...
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West Wing Cottage Type F - Non-Smoking
...
  • Room size: 95 m²/1023 ft²
  • Nature view
  • 8 single beds
Enter dates to see prices
West Wing Cottage Type A - Smoking
...
  • Room size: 47 m²/506 ft²
  • Nature view
  • 4 single beds
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West Wing Cottage Type E - Non-Smoking
...
  • Room size: 74 m²/797 ft²
  • Mountain view
  • 6 single beds
Enter dates to see prices
West Wing Cottage Type A - Non-Smoking
...
  • Room size: 47 m²/506 ft²
  • Nature view
  • 4 single beds
Enter dates to see prices
West Wing Cottage Type E - Smoking
...
  • Room size: 74 m²/797 ft²
  • Mountain view
  • 3 single beds & 3 single be...
Enter dates to see prices
West Wing Twin Non-Smoking
...
  • Room size: 24 m²/258 ft²
  • Nature view
  • 2 single beds
Enter dates to see prices
West Wing Twin Smoking
...
  • Room size: 24 m²/258 ft²
  • Nature view
  • 2 single beds
Enter dates to see prices
Deluxe Terrace Room
...
  • Room size: 39 m²/420 ft²
  • Mountain view
  • 2 single beds and 2 sofa be...
Enter dates to see prices
Room
...
  • Room size: 95 m²/1023 ft²
  • Mountain view
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Karuizawa Prince Hotel West?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Karuizawa Prince Hotel West?

For those who wish to drive their own cars, Karuizawa Prince Hotel West has a car park right on site for maximum convenience. Parking is available for a fee of 1000 JPY per day. If you're looking for an easy way to get around Karuizawa with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Karuizawa Prince Hotel West?

Start your mornings right, with the continental and buffet breakfast options offered at Karuizawa Prince Hotel West. Adults can enjoy breakfast offered with an additional charge of 3000 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Karuizawa Prince Hotel West?

Karuizawa Prince Hotel West features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including Chinese and western. Dishes are served in a la carte and buffet during opening hours.

Can special events be hosted at Karuizawa Prince Hotel West?

You may choose an indoor venue for your special gathering.

Can business events be hosted at Karuizawa Prince Hotel West?

On-site venues and convenient event services make Karuizawa Prince Hotel West an ideal choice for hosting events such as conferences and meetings. The 5 venues can accommodate up to 2000 people. An extensive range of facilities and services including free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Karuizawa Prince Hotel West?

Karuizawa Prince Hotel West does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Karuizawa Prince Hotel West?

Karuizawa Train Station is the closest train, metro, or bus station, about 660 m away from Karuizawa Prince Hotel West.

What restaurants are nearby Karuizawa Prince Hotel West?

Karuizawa Prince Hotel West is located in Karuizawa, famous for good restaurants such as Japanese Food Karamatsu, Japanese Cuisine & Soba Sasa and Pizza La Express Karuizawa.

What popular shopping places are close to Karuizawa Prince Hotel West?

Karuizawa Prince Hotel West is located in Karuizawa area which features shopping places such as Karuizawa prince shopping plaza, Harunire Terrace and Natural Leaf Michikusa Jikan.

What are popular attractions near Karuizawa Prince Hotel West?

Guests at Karuizawa Prince Hotel West can easily visit Kyukaruizawa Ginza-dori, Stone Church and Karuizawachurch located in the Karuizawa area.

What popular natural sightseeing spots are close to Karuizawa Prince Hotel West?

Karuizawa Prince Hotel West is located in the Karuizawa area, which is famous for natural sightseeing destinations such as Shiraito Falls, Sengataki Fall and Karuizawa Yacho no Mori.

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Explore the neighborhood

What people love about Karuizawa Prince Hotel West

  • 7.2

    Very good

    "Overall very nice experience!!"

    Ritesh

    |

    October 29, 2021

  • 8

    Very good

    "It is comfortable and nice cottage."

    Poon

    |

    November 1, 2020

  • 9.2

    Exceptional
    Staff 

    "Location is good, staff are nice and responsive."

    CHENGSU

    |

    March 1, 2020

Property ranking|Compared to 153 Karuizawa properties
See all rankings
Cheapest price score
Room comfort score
8.5/10
Room size
58 sqm.
Location score
8.7/10
Better than
98
%
of Karuizawa properties
Better than
90
%
of Karuizawa properties
Bigger than
89
%
of Karuizawa properties
Better than
88
%
of Karuizawa properties
Overall rating:

8.2

Excellent
4,893 reviews
Cleanliness
8.5
Facilities
8.0
Location
8.7
Read all reviews >
What travelers say they love:
We enjoyed the stay and the environment surrounded the area.
Chung-Pei from Singapore
Group
More about Karuizawa Prince Hotel West

More about Karuizawa Prince Hotel West

Karuizawa Prince Hotel West

Whether you're a tourist or traveling on business, Karuizawa Prince Hotel West is a great choice for accommodation when visiting Karuizawa. From here, guests can enjoy easy access to all that the lively city has to offer.
Take advantage of a wealth of unrivaled services and amenities at Karuizawa Prince Hotel West. Stay connected throughout your stay with free internet access provided. Your explorations of Karuizawa can be assisted with taxi and car hire services available. Parking is provided for guests by the hotel.
You'll have no problem planning out your days and transportation needs with front desk services including luggage storage and safety deposit boxes. While lodging at this wonderful hotel, a charming and cozy on-site fireplace will keep you warm on cold days and nights. Wear your favorite outfits again and again thanks to the laundromat, dry cleaning service and laundry service offered at Karuizawa Prince Hotel West. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
You can also get small travel items and sundries at the convenience stores without having to leave the Karuizawa Prince Hotel West. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Karuizawa Prince Hotel West offer more than one layout option, including rooms that have separate living room and balcony or terrace. Some rooms have television to keep guests entertained.
You may be assured to know that a refrigerator, instant coffee and instant tea are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Karuizawa Prince Hotel West, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Throughout the day, you can enjoy the activities offered at Karuizawa Prince Hotel West. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Your winter escape is made perfect with ski slopes, ski equipment rentals and ski lessons provided. Warm up at the end of the day with a visit to the massage. You won't need to go far to experience fun water sports, with the convenience of watersports equipment rentals provided.
Test your skills! Get competitive with your travel group or other guests, at the hotel's mini golf course, ping-pong table, tennis court, golf course on site and bowling alley. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Reasons to stay here

Spend less here on rooms than you would at 95% of other accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 87% of the city's other options.
This accommodation beats more than 90% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8

Most talked about facilities

Housekeeping

30 mentions

Breakfast

12 mentions

Food & Dining

9 mentions

View

7 mentions

Languages spoken

  • English
  • Japanese

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Bowling alley
  • Garden
  • Golf course [on-site]
  • Massage
  • Mini golf course
  • Skiing
  • Ski lessons
  • Table tennis
  • Tennis court
  • Watersport equipment rentals

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Kids meal
  • Playground

Land sports

  • Golf course (within 3 km)

Access

  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Car park [on-site]
  • Car power charging station
  • Parking [paid]
  • Rental car
  • Taxi service

Sports equipment rental

  • Bicycle rental
  • Ski equipment rentals
Food and dining
Breakfast options
  • Buffet
Restaurants on site

All Day Dining Lounge BAR Primrose

  • Menu: Buffet

中国料理 桃李

  • Cuisine: Chinese

日本料理 からまつ

  • Cuisine: Japanese, Sushi
Location
1016-87,Oaza Karuizawa, Karuizawa-machi, Kitasaku-gun, Karuizawa, Karuizawa, Japan, 389-0193
Excellent
Location

8.7

What's nearby

Popular landmarks

  • Karuizawa prince shopping plaza
    380 m
  • Kyukaruizawa Ginza-dori
    2.4 km
  • St.Paul's Catholic Church Karuizawa
    2.6 km
  • Hiroshi Senju Museum Karuizawa
    3.3 km
  • Karuizawa Taliesin
    3.5 km
  • Harunire Terrace
    4.6 km
  • Karuizawachurch
    4.6 km
  • Stone Church
    4.7 km
  • Karuizawa Hoshino Area
    4.9 km
  • Shiraito Falls
    9.0 km

Nearby landmarks

  • Prince Grand Resort Karuizawa
  • Sunrise Tennis Center
    60 m
  • Karuizawa Prince Hotel Golf Course
    100 m
  • Heart Memory
    210 m
  • Seizan Golf Course
    280 m
  • Usagiyama Lift
    290 m
  • Genten
    300 m
  • West High Speed Lift
    370 m
  • Barneys
    380 m
  • Karuizawa prince shopping plaza
    380 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please kindly be advised that from April 2017, hot spring and fitness room will be dedicated to guests staying in the East Main Building, The Prince Karuizawa, The Prince Villa Karuizawa. The guests staying in the cottage, West Main building cannot use the facilities.
  • Smoking and Non-smoking room types cannot be requested if Run of House room is booked.
  • Guests who reserved a room with dinner must check in before 08:00 PM or dinner cannot be served and no refund provided.
    Dinner is served from 5:00 PM to 8:30 PM.
    *Business hours vary depending on the restaurant.
  • Children over 6 years old will be charged the same fee as an adult.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until00:00
  • Check-out from06:00
  • Check-out until11:00

Getting around

  • Distance from city center2 km
  • Travel time to airport (minutes)180

Extras

  • Breakfast charge (unless included in room price)3000 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors3
  • Number of restaurants3
  • Number of rooms 425
  • Room voltage100
  • Year property opened1950
  • Most recent renovation2011

Parking

  • Daily parking fee1000 JPY
Property announcements

[Notice] MOMIJI HOT-SPRING (West hot spring facility) and fitness room are exclusively for guests staying at West Main Building, The Prince Karuizawa, and The Prince Villa Karuizawa.
Not available to guests staying at cottages and East Main Building.
We apologize for the inconvenience, and thank you for your understanding.

Reviews of Karuizawa Prince Hotel West from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.5
Facilities8.0
Location8.7
Room comfort and quality8.5
Service8.5
Value for money8.0
High score for Karuizawa
Rating
9+ Exceptional (611)
8-9 Excellent (386)
7-8 Very Good (457)
6-7 Good (164)
<6 Below Expectation (211)
Time of the year
Mar - May (293)
Jun - Aug (366)
Sep - Nov (448)
Dec - Feb (722)
All guests (4,449)
All room types
All languages

Show reviews that mention 

Showing 1,830 verified guest comments
12345
9.0
Exceptional
Diana from Philippines
Group
Stayed 1 night in May 2013

Surprisingly Great Overnight Stay”

Very good souvenir shop, fast staff response and large cottage

There was shuttle bus around every 20mins from Karuizawa Station going to different parts of the hotel until 9PM so going to and from the station was not a problem. Checkin and checkout was also surprisingly very fast. I reserved one of the west cottages for an overnight stay for 3 people. When we arrived in the Hotel, the receptionist told us that if we do not smoke, we will be moved to a larger non-smoking room. We didn't expected that "larger" meant a room for 6 people! (the cottage has 6 beds, 6 slippers, 3 toilet, etc). It was very nice. Our cottage was a little far from the main part of the hotel so a staff drove us to the cottage (by a small car) and picked us up immediately when we called and said we wanted to see the souvenir shop. The souvenir shop was very good. We were surprised to see so many varieties of Karuizawa/Nagano specialties, it was like a summary of the shopping streets. Some of these we saw while going around Karuizawa and the price is the same in Shopping Street and in the Prince Hotel Souvenir shop. The only bad point is the insects. Since the cottage is in the middle of a field, there were some insects (dead and alive) on some parts of the room. The room is equipped with an insect spray but when there was a time when the insect was too large/fast for us to handle, we called a staff and they came and took care of it immediately, so maybe this is still a plus point for them.

Reviewed May 29, 2013

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8.4
Excellent
NOOR from Singapore
Couple
West Wing Twin Non-Smoking
Stayed 3 nights in February 2018

Pleasant Stay”

Was a little worried when I read about the negative reviews but fortunately my stay was a great one. Stayed in twin bed room Karuizawa Prince West hotel. Check in was smooth. Shuttle bus from Outlet mall (JR station) was pretty fast. The weather was cold enough that walking is not a bad idea to and fro the hotel and the outlet mall. Sightseeing lift and snow play area is located in the east area. we rented out the ski outfit at the west and took the shuttle bus/walk to east karuizawa to enjoy our snow play. We did not ski though but saw many different ski schools. (will consider to send my kids to ski lesson here the next time) Check out was also smooth.

Reviewed February 15, 2018

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9.6
Exceptional
LAI from Malaysia
Family with young children
West Wing Cottage Type A - Non-Smoking
Stayed 2 nights in December 2019

Great location and cozy cottage house”

We stayed at wooden cottage house for 2 nights. It was really relaxing trip for us. We took sinkansen from Tokyo station and reached Karuizawa station in 1 hour and 15mins. With walking distance of 3 min,, you will reach the shuttle bus station situated in the plaza mall. Shuttle bus services from plaza mall to hotel is every 30 min. From hotel to cottage house you will need to take another shuttle bus. Waiting time is around 15 mins. Prince west advantage is near to plaza mall but not near to ski resort. You will need to call a pick up service to go to ski resort. You may waste some times in transferring from place to place, but we are feeling ok about it since it is a relaxing trip, no rush.

Reviewed December 15, 2019

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7.7
Very good
Nicola from United Kingdom
Family with young children
Stayed 2 nights in December 2013

Great location for ski-ing, good family cottages”

Location, family accommodation, inhouse ski facilities

We were travelling as two families - one with adult children and one with younger children. The family cottages at Karuizawa Prince Hotel West have two twin bedrooms and a small living area with a sink, small fridge, kettle etc. The bathroom was Japanese style with a small deep bathtub and a shower head not mounted on the wall which was difficult for the children to use. We were there is December and there had just been a fresh snowfall so there were a few inches of snow on the ground. The cottages have underfloor heating as well as heaters in the rooms. The underfloor heating in our living area wasn't working that well but the bedrooms were OK. There is a shuttle bus from the station which goes around the resort as well as small buggies to take you between your cottage and the hotel lobby or other parts of the hotel. There are a couple of ski resorts within the resort with rental facilities for skis, snowboards and all the relevant gear. There are also two kids zone where you can rent sleds. They also have a tubing course and a children's ski school but I think all the classes are in Japanese. One warning on meals - the food options within the resort are very limited and many of the local restaurants close by 8pm or earlier so make sure you head out early for dinner.

Reviewed January 02, 2014

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8.4
Excellent
imelda from Indonesia
Family with young children
West Wing Cottage Type A - Smoking
Stayed 2 nights in December 2017

Cottage is great for family”

We are a family with 2 children (8 and 10 years old), so staying at a cottage style accommodation is a great option. The wooden style cottage is cute and cosy, the floor was heated in the 2 bedrooms, and when we opened the windows in the morning, we got the lake view and neighbor's cottage view :-) The only thing missing was they didn't offer free breakfast if we stayed at the cottage, but since we got a dining room in the middle, maybe the hotel thought a family staying there would prepare their own breakfast anyway, which we eventually did. Or at least they could provide microwave :-) If we wanted to go to the lobby or ski area, we had to call the bell captain in the lobby and waited for the shuttle car for about 10-15 minutes. The ski resort was very near, but if we were to go there again, we might choose the Karuizawa Prince EAST hotel since it looked newer and closer to the ski area. But otherwise it was a very cute, memorable experience, the whole family loved it.

Reviewed January 03, 2018

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8.8
Excellent
Lizhen from China
Couple
West Wing Twin Non-Smoking
Stayed 1 night in October 2017

Wonderful resort for family”

The Prince Resort is big enough includes 2 hotels, outlet and ski resort, there are shuffle bus for every 10 minutes. But still we found a bit inconvenient for traveling to other place of interest in Karuizawa. I assumed that driving is probably the best choice to explore Karuizawa since the shops closed very early especially in winter, maybe we could try next time.

Reviewed January 03, 2018

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10.0
Exceptional
Chaocho from Taiwan
Business traveler
Stayed 1 night in June 2015

Very good resort”

Comfortable hot spring, good location, nice rooms

Overall very good resort hotel with hot spring. Have free shuttle service from Karuizawa train station to hotel, but very crowded sometimes because it also pass through outlet to East Wing and West Wing. Many also bring luggage and therefore very very crowded on the shuttle. Would be better if have larger shuttle or run more frequently, now shuttle runs every 30 minutes.

Reviewed June 23, 2015

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8.4
Excellent
GAO from Japan
Group
Stayed 1 night in January 2019

Convenient ”

good points: they have shuttle bus from karuizawa station. near to ski square and shopping plaza. also have hot spring. You can go those place by the shuttle bus. Improvement: for prince hotel west, we only can utilize the wifi in the lobby. No wifi in the room.

Reviewed January 21, 2019

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9.2
Exceptional
MING from Hong Kong SAR, China
Group
West Wing Cottage Type A - Non-Smoking
Stayed 2 nights in September 2019

Cottage was very nice!”

Cottage was very nice in general. However a bit surprised that not all cottages have got air-conditioning. Could still live with that though. One more thing about asking for a car transfer from cottage to the other areas. I was staying at West Hotel while my friends are stay at The Prince. We had fun one night and my friends wanted to go back to The Prince at around 1am so we called the front desk. No one picked up the call and eventually my friends had to walk to the main building in the dark for 20 mins.

Reviewed September 16, 2019

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7.3
Very good
Chwee from Singapore
Couple
Stayed 1 night in February 2015

Excellent location, Beautiful surrounding.”

Its convenient location, free shuttle transport to-and-fro to outlet shopping mall and train station and its spacious, peaceful surrounding.

We stayed at Karuizawa Prince West Hotel main wing in Feb 2015 and were overall satisfied with our stay. The hotel location is unbeatable, right next to the huge outlet shopping mall and very near the Karuizawa Train station. Hotel provide regular (half hourly) shuttle bus to the train station and shopping mall. Room was clean and comfortable, although not very big. The hotel and its compound is huge, and often very crowded at the hotel reception. The lady staff at check in counter was polite and friendly, but the same cannot be said of other male staff around the Concierge/Bell counter. They were unfriendly on both occasions we approached them for queries. Quite a disappointment as I have always had great experience with Japanese staff during my years of travelling around Japan. However, given its excellent location, I would stay again if I visit Karuizawa in future.

Reviewed February 25, 2015

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9.6
Exceptional
Chunkang from Taiwan
Couple
Stayed 2 nights in September 2019

Staying in a quiet cottage ”

I booked the cheapest plan for accommodation, non-designated room. Me and my wife checked in after 17:00, as the plan requires, and the reception assigned us to a cottage. The cottage is a two-bedroom one, which is very spacious for us. The smell of woods is very refreshing, although the cottage is very old. There is no wifi in the cottage. We stayed there for two nights, having good sleep as it was so quiet. The location can be tricky, because some cottages are farther from the outlet and the main hotel buildings. Ours are very close to the hot spring (which costs 2,000 yen for one-time use/person) and the east wing of the outlet. It is easy to walk across the outlet and get to the rail station and the town. We drove to the hotel and the on-site parking costs 1,000 yen per day for residents. I would recommend to take the train to Karuizawa and then rent a car from the hotel on a hourly basis. This is because the toll fees for the highway is very expensive.

Reviewed September 30, 2019

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10.0
Exceptional
Christine from Philippines
Family with young children
West Wing Cottage Type A - Smoking
Stayed 2 nights in February 2017

Best value, high quality”

The hotel is of reputable brand Prince and it has lived up to its standards. The cottages were well-equipped, the services are good (free shuttle to the places we go), staff are efficient and friendly. I will go back to this hotel if in Karuizawa.

Reviewed February 27, 2017

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8.0
Excellent
Hung from Singapore
Family with young children
West Wing Cottage Type A - Non-Smoking
Stayed 2 nights in December 2017

Wonderful getaway ”

We booked a cottage for 4 people at hotel west. It was wonderful. My 7 year old Son keeps talking about how much he enjoyed staying at the cottage. Each cottage is a distance away from its neighbour so you get lots of privacy. We went in winter and from Karuizawa Prince we made a short day trip to see snow monkeys in Nagano which was great.

Reviewed December 12, 2017

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8.0
Excellent
Donna from Hong Kong SAR, China
Couple
West Wing Twin Non-Smoking
Stayed 1 night in October 2016

Good service”

Room a bit old. Extra charge for hot spring. Free shuttle bus to outlet mall and other wings but the nearest stop B3 is outside west mall parking lot, not easy to find and very cold if waiting there. Staffs are nice, we booked Prince Karuizawa the next night that they arranged transfer of luggages when we were out, so that we could go to new room anytime without check in again.

Reviewed October 30, 2016

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9.6
Exceptional
CHAU from Hong Kong SAR, China
Couple
Stayed 3 nights in November 2018

Beautiful place for traveling”

I went to Karuizawa for snowboarding with my wife. East wing should be more near to the ski area but it was too expensive so I chose west wing but it seems to be far away to the ski area. Luckily I have rented a car so that it was not too difficult for me to go to the ski area.

Reviewed November 26, 2018

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8.3
Excellent
Chan from Hong Kong SAR, China
Group
Stayed 1 night in February 2012

very beautiful hotel”

very good location, beautiful environment

This is my first time stay in prince karuizawa hotel , and i m in love with this hotel!! Very good location, and they provide shuttle bus services from the JR station to the hotel, it takes only a few minutes. We lived in the Cottage, a very classic and romantic choice for couples. The staff are nice and help.And it s great to go skiing there.

Reviewed February 16, 2012

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8.0
Excellent
Yue from Hong Kong SAR, China
Couple
Stayed 1 night in April 2015

We will choose Karuizawa Prince Hotel again”

Place is convenient, Staff is helpful, Hot spring is comfortable

The Karuizawa hotel occupies a large area which consists of east hotel, west hotel and a number of facilities. We live in East hotel for one night. It is a comfortable one and is near the shopping outlet which is a must-go. The hotel also provides frequent free shuttle that links different areas. The hotel staff speaks English well. The east wing hot spring is a just few minutes walk from the guest room. It also has an open-area hot spring that gives you a real relaxing experience.

Reviewed April 25, 2015

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10.0
Exceptional
Wing from Hong Kong SAR, China
Family with young children
Stayed 2 nights in October 2014

great and comfortable hotel”

breakfast, environment, shopping

we are very happy staying in this hotel, this is our 5th time with Karuiazwa Prince, staffs are helpful and polite, best choice ever in Karuizawa.

Reviewed October 16, 2014

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8.8
Excellent
Tong from Hong Kong SAR, China
Couple
Stayed 2 nights in May 2019

Nice and tidy Small Wood House”

Really have good time at Karuizawa Prince Hotel West

Reviewed May 30, 2019

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10.0
Exceptional
Leung from Hong Kong SAR, China
Couple
West Wing Twin Smoking
Stayed 2 nights in November 2017

Good place to stay at 軽井沢”

Good place to stay. Location next to Prince Shopping plaza. Walking distance to Karuizawa station in 15 mins. Room are very tidy and housekeeper is very sweet too.

Reviewed November 12, 2017

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