Questa è una struttura molto richiesta!
4 persone oggi hanno già prenotato qui.
Hotel Sogo San Pedro
2.5 stelle su 5
La categoria in stelle è fornita dalla struttura come indicazione dei comfort, dei servizi e delle attrezzature che puoi aspettarti
4/F San Pedro Town Center Brgy San Antonio,San Pedro, San Pedro, Laguna, Filippine, 4023
In evidenza
Servizi
Wi-Fi gratuito
Reception [24 ore/24]
Servizio in camera [24 ore/24]
Check-in/out contactless
Camere non fumatori
Pulizie quotidiane
Aria condizionata nelle aree pubbliche
Ascensore
“Disappointed ”
I was really looking forward to my stay, but my experience started off on the wrong foot. The staff at the front desk were unfriendly and unprofessional. Instead of feeling welcomed, I felt like I was an inconvenience. They were inattentive, gave short answers to my questions, and didn’t seem interested in helping at all. I know that maybe they're tired but that is there job. First impressions matter, and unfortunately, the attitude at the lobby set the tone for the rest of my stay. It’s a shame because the hotel itself has potential, but the poor service really overshadowed everything else. Why does this branch charge for an extra towel? I’d really like to know, because in other branches, it’s allowed and there’s no extra charge. I also want to ask, do we really need to stay for 24 hours first before we can request services, like room cleaning? That’s what the staff told us, and I just want to understand why. Also, when you ask for water, it takes quite a while, and they only provide disposable cups. Also we requested 1 pitcher of water but they gave us bottled water. When I entered the room, someone had cleaned it and even sprayed something, which I appreciated. However, when I went into the bathroom, I saw a cigarette on the floor near the trash can. I didn’t complain anymore because I was tired and just wanted to rest, so I threw it away myself. But I hope next time, the cleaning can be more thorough. Also, I really hope the staff at the lobby, especially one of them during my visit on June 16, could be more friendly. It’s not a good feeling when the staff make you feel like they don’t care. They didn’t even smile and seemed annoyed when being spoken to. I’ll still come back next time, but I really hope everything goes more smoothly and that I’ll have a much better experience at your hotel.