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JEN Singapore Orchardgateway by Shangri-La
JEN Singapore Orchardgateway by Shangri-La
JEN Singapore Orchardgateway by Shangri-La
JEN Singapore Orchardgateway by Shangri-La
JEN Singapore Orchardgateway by Shangri-La
JEN Singapore Orchardgateway by Shangri-La
JEN Singapore Orchardgateway by Shangri-La

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8.8

Excellent

2,912 reviews

2,912 reviews

See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Orchard Gateway

60 m

Actually

60 m

Code Deco

60 m

Pact

60 m

Sabrina Goh

70 m

Popular landmarks
Orchard Road

180 m

Chinatown

2.2 km

Singapore Flyer

2.9 km

National Orchid Garden

3.0 km

Singapore Botanic Gardens

3.0 km

Closest landmarks
313@Somerset

100 m

Rouge

100 m

Charles & Keith (Orchard)

110 m

Standard Chartered Marathon Singapore

110 m

Orchard Rd Post Office

110 m

JEN Singapore Orchardgateway by Shangri-La

277 Orchard Road #10-01, Orchard, Singapore, Singapore, 238858 - See map

Conveniently situated in the Orchard part of Singapore, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Sparkling clean

60 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Inside city center

Announcements by hotel (1)
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that the swimming pool's operating hours are from 06:00 to 23:00. The tax amount which is set out in the Reservation Details above and payable by the guest shall be subject to changes based on the prevailing tax rate at the time of payment of the applicable room charges.

Travel sustainable property

Learn More

Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Fitness center

Swimming pool [outdoor]

Bar

This property is in high demand!

3 travelers have booked today.

Value for money8.4
Location rating9.5
Nearest airportSeletar Airport (XSP)
Distance to airport13.2 km

Rooms available at JEN Singapore Orchardgateway by Shangri-La

Panorama Club Room
...
  • Room size: 55 m²/592 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Club King Room
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Club Deluxe Double Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior King Room with City View
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior King Room
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Superior Twin Room with City View
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Special Offer - Superior King Room with City View
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at JEN Singapore Orchardgateway by Shangri-La?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to JEN Singapore Orchardgateway by Shangri-La?

For those who wish to drive their own cars, JEN Singapore Orchardgateway by Shangri-La has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La does permit smoking in some areas and is not 100% smoke-free.

See map

Explore the neighborhood

What people love about JEN Singapore Orchardgateway by Shangri-La

  • 8

    Very good

    "Good place go stay if you're spending your day shopping at the city."

    Mark

    |

    November 29, 2022

  • 7.6

    Very good

    "You dont need to go anywhere , everything is nearby"

    Emelita

    |

    November 24, 2022

  • 10

    Exceptional
    Cleanliness

    "Hotel is clean and we got our room upgraded to premium club room as it was my birthday the day before"

    Novia

    |

    November 24, 2022

Overall rating:

8.8

Excellent
2,912 reviews
Cleanliness
9.1
Facilities
8.7
Location
9.5
Read all reviews >
What travelers say they love:
Stayed in Jen Orchard gateway twice and loved our stay.
Shirlyn from Australia
Family with young children
More about JEN Singapore Orchardgateway by Shangri-La

More about JEN Singapore Orchardgateway by Shangri-La

With elevated views of the city and situated right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel boasts an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property. Housed in contemporary glass building, the hotel is only 1 km away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 17 km away. Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite. At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness centre and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services. Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

Amenities and facilities
Excellent
Facilities

8.7

Languages spoken

  • English
  • Chinese [Mandarin]
  • Hindi
  • Japanese
  • Korean
  • Malay

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Pool with view
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Car park [free of charge]
  • Rental car
Food and dining
Restaurants on site

Makan@Jen

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
277 Orchard Road #10-01, Orchard, Singapore, Singapore, 238858
Exceptional
Location

9.5

Airports

  • Seletar Airport (XSP)
    13.2 km
  • Singapore Changi Airport (SIN)
    18.4 km

Public transportation

  • Somerset MRT Station
    80 m
  • Dhoby Ghaut MRT Station
    750 m

Hospital or clinic

  • Killiney Medical Clinic
    190 m

Shopping

  • Orchard Road
    180 m

Convenience store

  • 7 Eleven
    40 m

Cash withdrawal

  • ATM
    30 m
What's nearby

Popular landmarks

  • Orchard Road
    180 m
  • Chinatown
    2.2 km
  • Singapore Flyer
    2.9 km
  • National Orchid Garden
    3.0 km
  • Singapore Botanic Gardens
    3.0 km
  • Sands Skypark Observation Deck
    3.0 km
  • Cloud Forest
    3.5 km
  • Gardens By The Bay East
    3.7 km
  • Night Safari
    12.6 km
  • Singapore Zoo
    12.6 km

Nearby landmarks

  • Orchard Gateway
    60 m
  • Actually
    60 m
  • Pact
    60 m
  • Code Deco
    60 m
  • Sabrina Goh
    70 m
  • Emerald Hill
    70 m
  • Orchard Central
    80 m
  • Forever 21
    80 m
  • Cold Storage Specialty
    80 m
  • Somerset MRT Station
    80 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
Property announcements

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that the swimming pool's operating hours are from 06:00 to 23:00. The tax amount which is set out in the Reservation Details above and payable by the guest shall be subject to changes based on the prevailing tax rate at the time of payment of the applicable room charges.

Reviews of JEN Singapore Orchardgateway by Shangri-La from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities8.7
Location9.5
Service8.8
Value for money8.4
High score for Singapore
Rating
9+ Exceptional (82)
8-9 Excellent (19)
7-8 Very Good (18)
6-7 Good (11)
<6 Below Expectation (9)
Time of the year
Mar - May (49)
Jun - Aug (55)
Sep - Nov (31)
Dec - Feb (4)
All guests (471)
All room types
All languages

Show reviews that mention 

Showing 139 verified guest comments
12345
10.0
Exceptional
Kamonwan from Thailand
Business traveler
Superior King Room with City View
Stayed 1 night in May 2022

Nice, clean, very good location”

The room is very clean. Full facility for business traveler, including steam iron and ironing board, and very fast wifi. Location is super great. Staff at the lobby is also nice. A little inconvenience is that you have to take a lift from G floor to 10th floor (which lobby is located) and then take another lift to your room floor. But it doesn't take too long for each lift so it doesn't matter. No comment for breakfast because I didn't have one.

Reviewed May 24, 2022

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10.0
Exceptional
Grace from Philippines
Family with young children
Superior Twin Room with City View
Stayed 2 nights in May 2022

Very convenient to travellers”

Location is 100%. Very near to food shops and transport Room 90%. Every detail in our room are very helpful for travellers who wants to be organised even on vacation. Storage ia good. On suggestions would be a bath tub or a rain shower. Staff 100%. Very approachable. They also quick on responding when u need something from the housekeeping. Sent us gifts too for our anniversary. Facilities. We love the pool! Very safe for our toddler cause there is a clear barrier for kida pool and adults pool. View is amazing. Overall, we would like to stay there again. My son ask us to come back and stay there for 10 days. Haha told him we prob save first before we can do that. Thanms Jen hotel.

Reviewed May 30, 2022

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10.0
Exceptional
Joy from Philippines
Family with young children
Superior King Room with City View
Stayed 6 nights in June 2022

Exceptional”

Location is very ideal for families with kids. The rooms are clean. For some weird reason the vending machine doesn’t accept Visa card and bank notes. I asked help from the housekeeper named Truc and she was very helpful. She paid in coins for the Coke I was trying to buy. I offered my S$10 as payment but she said that it is okay and I do not have to pay for it. Hotel Jen must reward employees like her.

Reviewed June 14, 2022

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10.0
Exceptional
xinyi from Singapore
Couple
Superior King Room with City View
Stayed 1 night in March 2022

Awesome staycation”

This trip is to celebrate with my bf. It’s his birthday. The hotel was so friendly and thoughtful . They constantly ensure our stay was pleasant. 1)We feedback that the pillow provided were too soft and the brought up 4 firmer pillow immediately. 2)Staff at breakfast area was super pleasant, I mention to the staff at breakfast this we are staying here as it was his birthday. They gave him in-house cookies . 3) And upon checking out , front desk also presented him in-house chocolate . Overall the location is super convenient Value for money Great service from all staff. Will highly recommend others to try.

Reviewed March 09, 2022

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10.0
Exceptional
Elaine from Philippines
Couple
Superior King Room with City View
Stayed 3 nights in May 2022

Clean and convenient”

Same as what others are saying. Location is great! Near Bus and MRT stations. Very clean and the staff are friendly. Pool is amazing also! Bed is super comfy! No line during check in so it was fast and easy for us. You will also notice air purifier, sanitizer in every corner. Thanks for the awesome stay, we’ll definitely come back!

Reviewed May 11, 2022

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10.0
Exceptional
Regina from Singapore
Couple
Superior King Room with City View
Stayed 2 nights in March 2022

Very thoughtful”

Went for staycation with my bf to celebrate his birthday. I did not leave any comment about the purpose was to celebrate my bf’s birthday but while checking in when we had to scan our ID, the hotel staff must have saw my bf’s birthday and they prepared a small surprise for my bf. Very very grateful for this small gesture. Thank you hotel Jen orchard gateway. Location and facilities was great, highly recommended(:

Reviewed March 26, 2022

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10.0
Exceptional
Qasim from South Africa
Couple
Superior King Room with City View
Stayed 2 nights in June 2022

Amazing hotel in the heart of Orchard”

You will not get better value than the Jen. It is located directly above the Somerset MRT station, and inside a mall, so easy access to get around the city, and hundreds of great quality food and shopping options. Will definitely stay here. The pool deck is amazing with views all the way to Marina Bay.

Reviewed July 15, 2022

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9.6
Exceptional
Rachel from Singapore
Couple
Superior King Room with City View
Stayed 1 night in April 2022

Good hotel, prime location”

Best thing about JEN is the infinity pool. When you're on the roof looking down, you'll hardly feel like you're in the middle of Orchard. Room is a little older than expected, but certainly not a dealbreaker. And facilities in room are all great! Except for an off-centre TV, i.e. the TV is not placed centre aligned to the bed, it's off to a side to accommodate the mini fridge/bar section. A little odd design choice, but again, not a dealbreaker. Check-in and out were all smooth transactions, front desk was immensely helpful and friendly as well. Food at Makan was great, their buffet serves up bite sized portions so you don't gorge yourself stupid (I still managed to do so though lol). Extremely easy to get in and out of - parking was easy, getting to the MRT even easier! Was a staycation for birthday celebration, so JEN even provided a box of chocolate after check-in. That's on top of the complimentary cake we got at dinner too. Great service all round!

Reviewed April 06, 2022

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10.0
Exceptional
Suvenna from Singapore
Group
Panorama Club Room
Stayed 2 nights in March 2022

Great location and wonderful staff”

Elizabeth was great with handling the check in delay and they have a good come back! Everyone else at hotel Jen was nice and the lifeguard even took the effort to play and interact with our kids who were both swimming. Will go back again!!

Reviewed March 28, 2022

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10.0
Exceptional
Andrew from United Kingdom
Solo traveler
Superior Twin Room with City View
Stayed 2 nights in June 2022

Superb”

I wanted to end my S E Asia trip (one month Vietnam, one week Singapore) in the best hotel I could afford. For me, the JEN Orchard Gateway was it. I only wished I'd had more time to really enjoy the rooftop pool and bar, but I was out meeting friends and visiting old haunts

Reviewed June 22, 2022

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10.0
Exceptional
aizel from Philippines
Couple
Superior King Room
Stayed 5 nights in March 2022

Amazing stay”

Me and my husband had so much fun staying at jen. Not only the room is clean, they have high standards of covid protocols and they have variety of food to choose

Reviewed March 21, 2022

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10.0
Exceptional
King from Singapore
Couple
Superior King Room with City View
Stayed 1 night in May 2022

best staycation ever for couple!!”

had an awesome time with my partner in this hotel, somerset 313 is just right below and at night able to go down 7-11 to buy snacks, the pool at the top was amazing too. would definitely go back again!!

Reviewed June 03, 2022

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10.0
Exceptional
Chan from Singapore
Couple
Superior King Room with City View
Stayed 1 night in April 2022

Coolest Staycation”

Super clean and cosy room. My partner usually cannot sleep well during local or oversea holiday , but she sleep like a baby and enjoy the facilities and cleanliness of the room

Reviewed April 02, 2022

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9.6
Exceptional
ngoc from Vietnam
Family with young children
Superior King Room with City View
Stayed 3 nights in June 2022

Tuyệt vời ”

I stay at Jen 3 night and had very good experience with this hotel. Location good, near MRT , bus and u can shopping ever things with this place. Room was comfortable and my Mom like it a lot. Have ice machine for clients and u can take it every time u want. Just a bit problem when checkin ^^! Long time to wait, so i hope, next time when i come again, i don’t need wait very long time same before ^^.

Reviewed June 09, 2022

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10.0
Exceptional
Alcantara from Philippines
Family with teens
Superior King Room with City View
Stayed 2 nights in June 2022

Staycation is great”

My family staycation is great. Evrything went well during my stay. Hotel is a great place to stay if you like malls around Orchard which my family like. Thumbs up!

Reviewed June 21, 2022

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10.0
Exceptional
Lynn from Singapore
Group
Deluxe Family Room
Stayed 1 night in May 2022

Exceeded our expectations!”

Had a wonderful stay with my friends. The pool area are superb! And Breakfast buffet has a lot of variety foods to choose.. we will be back here again! Highly recommended👍👍👍

Reviewed May 08, 2022

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10.0
Exceptional
Michelle from Malaysia
Couple
Panorama Club Room
Stayed 1 night in February 2022

Nice Hotel”

Very convinience & nice hotel, staff are friendly & the hotel just located at somerset mrt, above orchardgateway shopping mall, their buffet is nice & fullfilled my day :D definitely will visit again ;D

Reviewed March 06, 2022

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10.0
Exceptional
Josephine from Indonesia
Family with young children
Superior King Room with City View
Stayed 5 nights in March 2022

Best Location! ”

The hotel is modern and clean and U can get anything nearby! Very convenient and Lovely Stay

Reviewed May 02, 2022

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10.0
Exceptional
Ray from United States
Solo traveler
Superior King Room with City View
Stayed 2 nights in May 2022

Wow!”

Had a great experience at Jen, staff is amazing and the hotel is too. The star of the show is the pool, but the entire hotel was great.

Reviewed May 27, 2022

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9.6
Exceptional
Sock from Singapore
Group
Superior King Room
Stayed 1 night in March 2022

Shopping & F&B just at your doorstep”

1. Quiet, nice and clean. Room is big. 2. F&B aplenty to choose from at Orchard Gateway or 313 Somerset. Can also walk around Orchard and do shopping. 3. Gym and pool are both nice and clean too.

Reviewed March 30, 2022

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