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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Inside city center
Front desk [24-hour]
Great Breakfast
470 meters to Hua Hin Beach
470 meters to the beach
Free Wi-Fi
Swimming pool
Free parking
Front desk [24-hour]
Fitness center
Restaurant
Bar
Steamroom
13 travelers have booked today.
Based on 10,503 verified reviews
7.9
7.8
7.6
7.6
7.5
7.3
Nearest transportation options
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Hua Hin - Suvarnabhumi Airport Bus Station is within 1.76 km
Location rating score
There are 25 places in walking distance!
| Value for money | 7.8 |
| Distance to city center | 5 km |
| Location rating | 7.6 |
| Nearest airport | Hua Hin Airport (HHQ) |
| Distance to airport | 1.4 km |
Hinn - Namm Hotel offers karaoke while you lounge at this property, offering guests with entertainment value all throughout your stay here.
Hinn - Namm Hotel comply with our mandatory standard for cleanliness and safety by featuring hand sanitizer and daily disinfection in common areas. This property also comes prepared with first aid kit, temperature check for guests and staff, staff trained in safety protocol, doctor/nurse on call, body thermometer, and sterilizing equipment for all rounded safety precautions and hygiene protocols.
Hinn - Namm Hotel's policy pertaining to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
Hinn - Namm Hotel has a total of 8 floors.
Verified past guests that have stayed at Hinn - Namm Hotel had an average nightly stay of 1 night at this property.
Verified business travelers that have stayed at this property have given Hinn - Namm Hotel an average rating of 7.4. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.
Past couple travelers that have stayed at this property have given Hinn - Namm Hotel an average rating of 7.6. You can look up on more specific customer reviews, and remarks by filtering for a specific type of verified guest travelers down in the review section.
Verified group travelers that have stayed at this property have given Hinn - Namm Hotel an average rating of 7.6. You can check out more comprehensive customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.
Hinn - Namm Hotel is situated in the Hua Hin City Center neighborhood, including Suan Son Pradipat Beach.
Hinn - Namm Hotel is situated within Hua Hin City Center, which makes it ideally close to natural scenery including Elephant Village and Hutsadin Elephant Foundation.
Hinn - Namm Hotel has 1 venue on-site with its hassle-free event solutions making this property a perfect choice for holding meetings. The venue offered at this property can accommodate you and your acquaintances.

Hinn - Namm Hotel: A Tranquil Retreat in Hua Hin / Cha-am
Nestled in the serene coastal town of Hua Hin / Cha-am, Thailand, Hinn - Namm Hotel offers a tranquil retreat for travelers seeking a relaxing getaway. With its convenient location just 5 kilometers away from the city center, this 3.5-star hotel provides the perfect balance between peaceful seclusion and easy access to the area's attractions.
As you step into the hotel, you'll be greeted by a warm and inviting atmosphere. The check-in time starts at 02:00 PM, allowing you to settle in and begin your vacation at your own pace. The hotel boasts 130 well-appointed rooms, each thoughtfully designed to provide a comfortable and cozy stay for guests. Whether you're traveling alone, as a couple, or with your family, Hinn - Namm Hotel has the perfect accommodation option for you.
Families with children will find Hinn - Namm Hotel to be a welcoming haven. The hotel's child policy allows children between the ages of 5 to 11 to stay free of charge, making it an excellent choice for a family-friendly vacation. The spacious rooms and attentive staff ensure that both parents and children can enjoy a memorable and stress-free stay.
Unwind and Revel in Endless Entertainment at Hinn - Namm Hotel
At Hinn - Namm Hotel, your entertainment needs are fully catered to with an array of exciting facilities. From the moment you step into the hotel, you'll be greeted by a vibrant atmosphere that sets the stage for a memorable stay.
Indulge in some retail therapy at the hotel's shops, where you can browse through a variety of items and find the perfect souvenirs to take home. After a day of exploring, head to the bar for a refreshing drink and unwind in a cozy setting. For those seeking a lively night out, the hotel features a vibrant nightclub where you can dance the night away to the latest tunes.
For ultimate relaxation, the steamroom provides a tranquil escape where you can rejuvenate your senses and melt away any stress. The hotel's lush garden offers a serene oasis, perfect for leisurely walks or simply enjoying a peaceful moment amidst nature. And if you're in the mood for some fun and laughter, the karaoke facilities will provide endless entertainment for you and your companions.
At Hinn - Namm Hotel, you'll find everything you need to keep yourself entertained throughout your stay. Whether you're looking to shop, unwind, dance, or sing, this hotel has it all. Get ready for a truly unforgettable experience filled with excitement and relaxation.
Stay Active at Hinn - Namm Hotel's Impressive Sports Facilities
Located in the beautiful coastal town of Hua Hin / Cha-am, Thailand, Hinn - Namm Hotel offers an array of top-notch sports facilities to keep guests active and entertained throughout their stay. Whether you're a fitness enthusiast or simply looking to unwind, this hotel has it all.
The fitness center at Hinn - Namm Hotel is a haven for fitness lovers. Equipped with state-of-the-art equipment, it offers a wide range of machines and weights to cater to all fitness levels. Whether you prefer cardio exercises or strength training, you'll find everything you need to maintain your fitness routine.
For those who prefer to soak up the sun while staying active, Hinn - Namm Hotel boasts a sparkling outdoor pool. Take a refreshing dip in the crystal-clear water or simply lounge by the poolside and soak in the tropical ambiance. The pool area is perfect for a leisurely swim or a fun water workout.
In addition to the fitness center and outdoor pool, Hinn - Namm Hotel also offers a free fitness center for guests. This provides a convenient option for those who want to stay fit without any extra charges. With a variety of exercise machines and equipment available, guests can enjoy a comprehensive workout session without leaving the hotel premises.
At Hinn - Namm Hotel, you can stay active and enjoy a range of sports facilities that cater to your fitness needs. Whether you prefer hitting the gym, taking a dip in the pool, or utilizing the free fitness center, this hotel ensures that you have everything you need to maintain your fitness routine and have a memorable stay.
Unparalleled Convenience at Hinn - Namm Hotel
At Hinn - Namm Hotel, we understand the importance of convenience during your stay. That's why we offer a range of top-notch facilities to ensure your comfort and satisfaction. Stay connected with our complimentary Wi-Fi, available in all rooms and public areas. Whether you need to catch up on work emails or simply browse the web, our high-speed internet will keep you connected throughout your stay.
For our smoking guests, we have a designated smoking area where you can indulge in your habit without disturbing others. Our hotel also provides luggage storage facilities, allowing you to explore Hua Hin / Cha-am without the burden of carrying your bags. And if you're in need of any essentials or snacks, our on-site convenience store is stocked with a variety of items to meet your needs. Lastly, we take pride in our daily housekeeping service, ensuring that your room is always clean and tidy. Experience unparalleled convenience at Hinn - Namm Hotel and make the most of your stay in Hua Hin / Cha-am.
Convenient Transport Facilities at Hinn - Namm Hotel
At Hinn - Namm Hotel, we understand the importance of convenient and hassle-free transportation options for our guests. Whether you are looking to explore the vibrant city of Hua Hin or simply need a place to park your car, our hotel offers a range of transport facilities to cater to your needs.
For those looking to embark on exciting tours and explore the city's attractions, our hotel provides convenient tour services. Our knowledgeable staff can assist you in planning your itinerary and arranging transportation to popular tourist spots, ensuring a seamless and enjoyable experience.
If you are traveling with your own vehicle, rest assured that we have ample parking space available. Our car park is easily accessible and offers self-parking options, allowing you to park your car at your convenience. Best of all, our car park is free of charge for our guests, providing you with peace of mind and saving you from the hassle of finding parking elsewhere.
Whether you prefer to explore the city with the help of our tour services or have your own vehicle, Hinn - Namm Hotel has you covered with our convenient transport facilities. Sit back, relax, and let us take care of your transportation needs while you enjoy your stay in Hua Hin.
Experience Comfort and Convenience in Hinn - Namm Hotel's Well-Equipped Rooms
At Hinn - Namm Hotel, we strive to provide our guests with the utmost comfort and convenience during their stay. Our rooms are thoughtfully designed and equipped with a range of modern amenities to ensure a pleasant and relaxing experience. Step into your air-conditioned room and feel the cool breeze envelop you as you unwind after a long day of exploring Hua Hin / Cha-am.
Get ready for a night out or a day at the beach with the help of a hairdryer, available in every room. Stay entertained with a wide selection of satellite/cable TV channels on the television provided. Quench your thirst or enjoy a midnight snack with the mini bar and refrigerator stocked with refreshing beverages and snacks. Step out onto your private balcony or terrace and take in the breathtaking views of the surrounding area.
Whether you are traveling for business or leisure, our well-equipped rooms at Hinn - Namm Hotel have everything you need for a comfortable and enjoyable stay. Book your stay with us today and experience the perfect blend of relaxation and convenience.
Indulge in a Culinary Extravaganza at Hinn - Namm Hotel's Dining Facilities
At Hinn - Namm Hotel, we understand that dining is an integral part of any memorable vacation. That's why we offer a range of exceptional dining facilities to cater to all your culinary desires. Start your day off right with a delectable breakfast buffet, featuring a wide array of international and local dishes. From freshly baked pastries to made-to-order omelettes, our breakfast spread is sure to satisfy even the most discerning palates. For those who prefer a lighter option, we also serve a sumptuous continental breakfast with an assortment of freshly squeezed juices, seasonal fruits, and gourmet yogurt.
When it comes to dining throughout the day, our coffee shop is the perfect spot to relax and indulge. Sip on a freshly brewed cup of coffee or choose from a selection of premium teas while enjoying the cozy ambiance. Our coffee shop also offers a tempting menu of light bites and snacks, including sandwiches, salads, and pastries. Whether you're looking for a quick pick-me-up or a leisurely afternoon treat, our coffee shop has something to satisfy every craving.
In the evening, make your way to our elegant restaurant, where you can savor a culinary journey like no other. Our talented chefs have crafted a menu that showcases the best of Thai and international cuisine, using only the finest ingredients. From traditional Thai curries to succulent grilled meats, each dish is prepared with passion and precision. With its sophisticated atmosphere and impeccable service, our restaurant provides the perfect setting for a romantic dinner or a memorable celebration.
At Hinn - Namm Hotel, we believe that dining should be an experience to remember. With our exceptional dining facilities, you can indulge in a culinary extravaganza that will tantalize your taste buds and leave you craving for more.
Luxurious and Spacious Rooms at Hinn - Namm Hotel
Indulge in the ultimate comfort and relaxation at Hinn - Namm Hotel, where a wide range of beautifully designed rooms awaits you. Whether you are traveling alone, with a loved one, or with your family, this hotel has the perfect room to suit your needs.
Experience pure luxury in the Deluxe - New Building room, offering 33 square meters of space and a cozy double bed. If you prefer separate beds, the Deluxe Double Room is an excellent choice, with the option of either two single beds or one double bed. For a breathtaking view, the Deluxe Pool View room provides a stunning sight of the hotel's sparkling pool.
If you're looking for more space, the Duplex rooms are the perfect option. The Duplex 1 Bed Room offers 45 square meters of comfort with a spacious double bed, while the Duplex 2 Bed Room provides even more room to stretch out with two double beds. Families will love the Duplex Family Suite, featuring a bunk bed and a double bed, offering a cozy and enjoyable stay for everyone.
Booking your stay at Hinn - Namm Hotel through Agoda ensures that you not only get access to these incredible room offerings but also enjoy the best prices available. With Agoda's easy and hassle-free booking process, you can secure your dream room at Hinn - Namm Hotel with just a few clicks. So why wait? Treat yourself to a luxurious and unforgettable stay at Hinn - Namm Hotel in Hua Hin / Cha-am, Thailand.
Discover the Vibrant Heart of Hua Hin City Center
Welcome to Hua Hin City Center, a bustling hub of activity and a vibrant destination that offers something for everyone. Located in the charming coastal town of Hua Hin / Cha-am, Thailand, Hua Hin City Center is the perfect base for exploring all that this enchanting region has to offer.
Immerse yourself in the rich culture and history of Hua Hin as you wander through the streets lined with traditional shops, local markets, and charming cafes. Indulge in a sensory feast as you sample delicious street food, browse through colorful handicrafts, or simply soak up the lively atmosphere. For those seeking a touch of luxury, Hua Hin City Center is also home to world-class resorts, upscale shopping malls, and renowned golf courses.
Beyond the vibrant city center, Hua Hin offers a wealth of attractions and activities to suit every taste. From pristine beaches and water sports to cultural landmarks and nature reserves, there is no shortage of adventures waiting to be discovered. Whether you're seeking relaxation, adventure, or a taste of authentic Thai culture, Hua Hin City Center is the perfect starting point for an unforgettable journey.
Convenient Transportation Options from the Nearest Airports to Hinn - Namm Hotel
Hua Hin / Cha-am, Thailand is well-connected to several airports, making it easy for travelers to reach their destination. When it comes to getting from the airport to Hinn - Namm Hotel, located in Hua Hin City Center, there are a few convenient transportation options to consider.
If you are arriving at Suvarnabhumi Airport in Bangkok, the most popular choice is to take a direct taxi or private transfer to Hinn - Namm Hotel. The journey takes approximately 2.5 to 3 hours, depending on traffic conditions. Alternatively, you can also opt for a bus or van service that operates between the airport and Hua Hin. These services offer comfortable and affordable transportation, with multiple departures throughout the day.
For those arriving at Don Mueang International Airport in Bangkok, the options are similar. Taxis and private transfers are available for a direct journey to Hinn - Namm Hotel. The travel time is slightly shorter, usually around 2 to 2.5 hours. Additionally, bus and van services are also available from Don Mueang Airport to Hua Hin, providing a convenient and budget-friendly option.
Upon reaching Hinn - Namm Hotel, guests can expect a warm welcome and a comfortable stay. This centrally located hotel offers modern amenities, spacious rooms, and breathtaking views of the city. With its convenient location, guests can easily explore popular attractions such as Hua Hin Night Market, Hua Hin Beach, and the iconic Hua Hin Railway Station. Whether you are traveling for business or leisure, Hinn - Namm Hotel provides a perfect base for your stay in Hua Hin / Cha-am, Thailand.
Explore the Vibrant Surroundings of Hinn - Namm Hotel in Hua Hin / Cha-am
Nestled in the heart of Hua Hin / Cha-am, Hinn - Namm Hotel offers a prime location with a wealth of nearby landmarks and attractions. Just a short stroll away, guests can enjoy the pristine shores of Hua Hin Beach, where they can soak up the sun, take a refreshing dip in the turquoise waters, or simply relax with a beachside picnic.
For those seeking a taste of nature and breathtaking panoramic views, Khao Hin Lek Fai Viewpoint is a must-visit attraction. Located just a short drive from the hotel, this viewpoint offers stunning vistas of Hua Hin and the surrounding landscape. It's the perfect spot to capture memorable photographs and immerse yourself in the natural beauty of the area.
Additionally, history enthusiasts will appreciate the proximity to Hua Hin Fisherman's Pier, a historic landmark that reflects the town's rich fishing heritage. Take a leisurely stroll along the pier, admire the traditional fishing boats, and indulge in fresh seafood delicacies at the nearby local bar camping or Coco 51 Hua Hin. These dining options offer a delightful culinary experience that showcases the best of local flavors.
Whether you're seeking relaxation on the beach, stunning views, or a taste of local culture, Hinn - Namm Hotel's surroundings offer an array of attractions that will captivate and inspire you throughout your stay.
A Gastronomic Delight near Hinn - Namm Hotel
Indulge in a culinary adventure just steps away from Hinn - Namm Hotel. The surrounding area is home to a plethora of dining options that cater to all taste buds. Seafood enthusiasts should not miss the chance to dine at Jek Piek Seafood Restaurant, known for its fresh catch and mouthwatering dishes. For those craving a taste of France, The Baguette Hua Hin offers delectable pastries and sandwiches that transport you to the streets of Paris. Laciana By The Sea is the perfect spot to savor a romantic meal by the beach, while The Standard, Hua Hin invites guests to enjoy a contemporary dining experience with a menu featuring international flavors. Father's House on Soi Hua Hin 88 (Bonkai) is a hidden gem that serves up authentic Thai cuisine in a cozy and welcoming atmosphere. Vegetarian and vegan travelers will be delighted by the offerings at Hua Hin Vegan Cafe & Wine, where plant-based dishes are prepared with creativity and passion. Seafood lovers can also head to Lung Ja Seafood, a local favorite known for its fresh seafood and vibrant flavors. Khang Khao Hua Hin offers a taste of traditional Thai cuisine, while Khrua Chef Cha serves up a fusion of Thai and Western dishes. For those craving the flavors of India, Everest Indian Restaurant is a must-visit, serving the best authentic Indian cuisine in Hua Hin. With such a diverse range of dining options, guests at Hinn - Namm Hotel are spoilt for choice when it comes to satisfying their culinary cravings.
Shop till you drop at Seenspace Huahin
Located just a short distance from Hinn - Namm Hotel, Seenspace Huahin is a trendy shopping destination that offers a unique and vibrant atmosphere. This open-air complex is a haven for fashionistas and shopaholics, featuring a range of boutique stores, stylish cafes, and trendy restaurants. Whether you're looking for the latest fashion trends, unique accessories, or local designer pieces, Seenspace Huahin has it all. After a day of shopping, you can relax and unwind at one of the cozy cafes, enjoying a refreshing drink or indulging in delicious Thai cuisine. With its hip and modern vibe, Seenspace Huahin is the perfect place to spend an afternoon exploring and indulging in some retail therapy.
Affordable Luxury: Experience Hinn - Namm Hotel at a Fraction of the Price
Escape to the stunning coastal city of Hua Hin / Cha-am without breaking the bank at Hinn - Namm Hotel. With an average room price of just $43, this hidden gem offers unbeatable value for those seeking a luxurious stay without the hefty price tag.
Compared to the average room price in Hua Hin / Cha-am, which stands at $110, Hinn - Namm Hotel presents an incredible opportunity to indulge in a world-class experience at a fraction of the cost. From the moment you step into the elegant lobby, you'll be greeted by a warm and attentive staff ready to cater to your every need.
Each room at Hinn - Namm Hotel is meticulously designed to provide utmost comfort and style. Immerse yourself in the plush bedding, modern amenities, and breathtaking views of the city or the sparkling Gulf of Thailand. Whether you're traveling for business or pleasure, Hinn - Namm Hotel offers an oasis of tranquility and relaxation at an unbeatable price. Book your stay today and discover the epitome of affordable luxury.
Exceptional Service and Comfortable Accommodations
The Hinn - Namm Hotel in Hua Hin / Cha-am, Thailand is renowned for its exceptional service and comfortable accommodations. The staff at this hotel are incredibly friendly and helpful, providing the best support to ensure a memorable stay. Guests rave about the clean and well-maintained rooms, boasting big and comfy beds, a good shower, and stunning mountain views. The hotel also offers a good choice for breakfast, satisfying every palate. Families with children will appreciate the hotel's excellent swimming pool, perfect for the little ones to splash around and have fun. With its hospitable staff and top-notch amenities, the Hinn - Namm Hotel is highly recommended for a truly enjoyable stay.
Exceptional Value and Outstanding Staff Performance at Hinn - Namm Hotel
At Hinn - Namm Hotel, guests are treated to an exceptional level of value and outstanding staff performance that truly sets this hotel apart. With an overall rating of 7.5, it's clear that guests have had a positive experience during their stay.
One of the standout features of Hinn - Namm Hotel is its incredible value for money. With a rating of 7.7 for value, guests are consistently impressed with the quality of service and amenities they receive in relation to the price they pay. From the moment you step into the hotel, you'll be greeted with warm smiles and a genuine desire to ensure your stay is as comfortable and enjoyable as possible.
The hotel's facilities also receive high praise, with a rating of 7.6. Whether you're looking to relax by the pool, unwind at the spa, or stay active in the fitness center, Hinn - Namm Hotel has everything you need for a memorable stay. The facilities are well-maintained and offer a range of options to cater to different preferences and interests.
While the food and dining rating may be slightly lower at 6.4, guests still appreciate the variety and quality of the dining options available. From the on-site restaurant serving delicious Thai and international cuisine to the nearby dining establishments, there are plenty of choices to satisfy your culinary cravings.
Cleanliness is another aspect that Hinn - Namm Hotel excels in, with a rating of 7.5. Guests consistently mention the spotless rooms and public areas, ensuring a comfortable and hygienic stay.
The hotel's location, with a rating of 7.5, is also highly regarded by guests. Situated in the charming area of Hua Hin / Cha-am, Thailand, Hinn - Namm Hotel offers easy access to popular attractions, shopping centers, and the beautiful beach, allowing guests to explore and enjoy the best of what the destination has to offer.
Comfort and staff performance, with ratings of 7.3 and 7.8 respectively, further contribute to the positive guest experience at Hinn - Namm Hotel. The well-appointed rooms provide a cozy and relaxing atmosphere, while the friendly and attentive staff go above and beyond to ensure guests feel welcomed and well taken care of.
Overall, Hinn - Namm Hotel consistently receives positive customer ratings for its exceptional value, outstanding staff performance, well-maintained facilities, cleanliness, convenient location, and comfortable accommodations. Book your stay at Hinn - Namm Hotel and experience the warm hospitality and memorable stay that countless guests have enjoyed.
Very good7.6
Facilities
Very good7.6
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Very good
10 most recent verified ratings received by the property
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The hotel features a great swimming pool, which numerous guests highlight in their reviews. Guests have also complimented the nice rooms and the excellent staff, who are mentioned in several reviews. With these amenities, guests can enjoy a comfortable and relaxing stay.
Few guests have mentioned issues with room maintenance and cleanliness, as well as the hotel's distance from the city center. Nonetheless, most guests have enjoyed their stay and appreciated other offerings available at the hotel.
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I just stayed for the first time and I was impressed because it's located on the main road, making it easy to access. The room was clean and not too small. There is a pool for the kids to play in, and they really enjoyed it. The price is quite reasonable, and I got a discount by booking through Agoda.
the old hotel part is a little worned down but absolutly ok for the price. The pool area is very nice, clean and lot of fun for our child The breakfast is very, very thai and not so great for a foreinger. In the advertising there is pictures of a play room for children, but we was told by the reception it didn't exist any longer. But over all for the price, its a good hotel for family with children.
I really like this place. This is my second time here, but this time the children's noise was very loud. I try to understand that children cry and there's nothing we can do about it. It would be nice to have separate zones for customers with children and those who are here to relax.
Ok I’ve left 100s of reviews over 12 years of booking via agoda , fron resorts in the jungle of issarn Thailand to london Hilton . All I can say was I was disappointed I come to see my 3 year old and have her stay with me . I asked if earlier check in was possible, staff took my booking I’d ect 10 min later returned and said you can collect room key/card at 1400 , ok thank you I replied I arrived by taxi and practically walked around the area for 2 hours , my daughter arrived with her mother about 1600 being excited she went straight to the pool ( great for youngsters) after some time we went to room , my daughters mother said she is not staying here there’s bird poo all over balcony, floor and handrails, I could only Agee with her as it was disgusting,, not a day without cleaning but at least a week, the fact that the hotel staff said my room wasn’t ready for early check in and nobody had been in it for days ( hotel guests or cleaners) I also left , I have stayed here on several occasions and even recently and always been ok , maybe they were having a bad day , I travelled 240km to spend time with my daughter so yes to say I was disappointed is an understatement,,, all that said I could have complained about room but felt it was to late in day ,, I would try there again as pool is great for toddler,, good luck check room as soon as you arrive
470 meters to the beach
Free Wi-Fi in all rooms!
Steamroom
Air conditioning
“The condition of the old room, employees exercised power arbitrarily.”
Booking for 2 days and 1 night for 2 rooms. On the first day, after just a few hours in the room, I had to go out for a quick errand. The staff called, but the call didn't go through, so I didn't answer. The staff then knocked on the door of a relative's room who was with us. After receiving a call from my relative, I learned that the staff wanted to come in to collect the extra bed because it was mistakenly provided to the wrong room. When my relative informed them that there was no key card for the room owner, the staff said that the hotel had a spare key and would like to open the room to collect it at that moment. My relative had to inform the staff that they needed to contact the room owner first, but we did not allow this at that time. The reasons were: first, it was not a matter of urgency to collect the extra bed while the room owner was not present (if property goes missing, who is responsible? Is this not considered unauthorized intrusion?). Second, I was informed that the staff told my relative that the housekeeping could collect it until 7 PM, and if it went beyond that time, they would have to charge for the extra bed (listening to this, it seems it is not the customer's fault for using the service, so why should they be responsible for this?). Also, is it normal for staff or the team to use a spare key for non-urgent matters like this? How should customers feel about their safety or privacy in such situations? It would be better to let customers inform a convenient time for collection rather than having a spare key and disturbing another room just for an extra bed, which is quite disruptive. Additionally, the room was in rather old condition, with the air conditioner leaking a lot, causing water to cover the floor, making it impossible to walk near the window. Young children had to be careful of the slippery floor. I did not mention changing rooms because it was the night before check-out. Overall, this was a rather bad experience for a one-night hotel stay.