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Hanamaki Onsen Hotel Hanamaki
Hanamaki Onsen Hotel Hanamaki
Hanamaki Onsen Hotel Hanamaki
Hanamaki Onsen Hotel Hanamaki
Hanamaki Onsen Hotel Hanamaki
Hanamaki Onsen Hotel Hanamaki
Hanamaki Onsen Hotel Hanamaki

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7.9

Very good

199 reviews

199 reviews

See map

8

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Hanamakionsen Hotel Senshukaku 120 m
Hanamaki Onsen Rose Park 170 m
Seiga no Yu 1.2 km
Hanamaki Regional Park 2.2 km
Osawa Onsen Kenji Yukari of self-catering unit Tojiya 4.9 km
Daiwa Blueberry Orchards 5.1 km
Runbinii Museum 6.0 km
M@chou 6.2 km
Rasuchijin Kyokai 6.5 km
Iwate Hanamaki Airport 6.9 km

Hanamaki Onsen Hotel Hanamaki

1-125 Yumoto, Hananomaki-shi, Hanamaki, Hanamaki, Japan, 025-0304 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hanamaki part of Hanamaki, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Iwate Hanamaki Airport. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

Facilities

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Kids club

Fitness center

Front desk [24-hour]

Luggage storage

Value for money7.9
Distance to city center5 km
Location rating8.0

Rooms available at Hanamaki Onsen Hotel Hanamaki

Exceptional
Room comfort & quality

10

Standard (Japanese Style)
...
  • Room size: 36 m²/388 ft²
  • Mountain view
  • 1 futon
Enter dates to see prices
Japanese Style Room
...
  • Room size: 15 m²/161 ft²
  • Mountain view
  • 5 futons
Enter dates to see prices
Room
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 2 semi double beds
Enter dates to see prices
Room
...
  • Room size: 38 m²/409 ft²
  • Mountain view
  • 5 futons
Enter dates to see prices
Room
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 2 semi double beds
Enter dates to see prices
Room
...
  • Room size: 38 m²/409 ft²
  • Mountain view
  • 5 futons
Enter dates to see prices
Japanese Style Room
...
  • Room size: 15 m²/161 ft²
  • Mountain view
  • 5 futons
Enter dates to see prices
Room
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
Room
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 4 futons
Enter dates to see prices
Room
...
  • Room size: 38 m²/409 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Hanamaki Onsen Hotel Hanamaki?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Hanamaki Onsen Hotel Hanamaki?

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hanamaki Onsen Hotel Hanamaki?

Hanamaki Onsen Hotel Hanamaki is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Hanamaki Onsen Hotel Hanamaki also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hanamaki Onsen Hotel Hanamaki has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Hanamaki with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Hanamaki Onsen Hotel Hanamaki?

Wake up to a great buffet breakfast at Hanamaki Onsen Hotel Hanamaki.

What are my dining options at Hanamaki Onsen Hotel Hanamaki?

Hanamaki Onsen Hotel Hanamaki features an on-site restaurant for your dining convenience.

What is the smoking policy at Hanamaki Onsen Hotel Hanamaki?

Hanamaki Onsen Hotel Hanamaki does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest airport to Hanamaki Onsen Hotel Hanamaki?

The closest airport to Hanamaki Onsen Hotel Hanamaki is Iwate Hanamaki Airport, 6.9 km away.

What restaurants are nearby Hanamaki Onsen Hotel Hanamaki?

Hanamaki Onsen Hotel Hanamaki’s neighborhood is Hanamaki which includes popular restaurants such as Japanese Restaurant Hayama, Yoshoku Restaurant Prosper and Chinese Restaurant Wakyo.

What popular shopping places are close to Hanamaki Onsen Hotel Hanamaki?

Located in the Hanamaki area, Hanamaki Onsen Hotel Hanamaki is close to great shopping choices like Edel Wein.

What are popular attractions near Hanamaki Onsen Hotel Hanamaki?

Hanamaki Onsen Hotel Hanamaki is located in Hanamaki area, which is famous for attractions such as Hanamakionsen Hotel Senshukaku, Hanamaki Onsen Rose Park and Seiga no Yu.

What popular natural sightseeing spots are close to Hanamaki Onsen Hotel Hanamaki?

Hanamaki Onsen Hotel Hanamaki is located within Hanamaki, which makes it conveniently close to natural sights including Igirisu Kaigan (The English Coast) and Inariana Camping Ground.

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Explore the neighborhood

Property ranking|Compared to 81 Hanamaki properties
See all rankings
Room comfort score
10/10
Room size
36 sqm.
Cleanliness score
8.3/10
Value for money score
7.9/10
Better than
99
%
of Hanamaki properties
Bigger than
94
%
of Hanamaki properties
Better than
86
%
of Hanamaki properties
Better than
84
%
of Hanamaki properties
Overall rating:

8.1

Excellent
48 reviews
Cleanliness
8.3
Facilities
8.0
Location
8.0
Read all reviews >
More about Hanamaki Onsen Hotel Hanamaki

More about Hanamaki Onsen Hotel Hanamaki

Hanamaki Onsen Hotel Hanamaki

With a wide range of services catered to both business and leisure travelers, Hanamaki Onsen Hotel Hanamaki makes sure you get the best out of your stay.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Hanamaki Onsen Hotel Hanamaki. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Hanamaki can be assisted with taxi and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hanamaki Onsen Hotel Hanamaki. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
Smoking may only take place in restricted designated areas.
Rooms at Hanamaki Onsen Hotel Hanamaki are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator and a coffee or tea maker are available in some select rooms.
You can stay fresh and clean with a hair dryer provided in some guest bathrooms.


Dining and things to do

Wake up with no worries at Hanamaki Onsen Hotel Hanamaki, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out karaoke rooms and bar for some in-house nighttime fun.
Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Hanamaki Onsen Hotel Hanamaki has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage, steam room and sauna. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's ping-pong table.
No need to go anywhere after dinner -- play with friends or family at the games room and shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Reasons to stay here

Spend less here on rooms than you would at 96% of other accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 98% of accommodations in the city.
This accommodation beats more than 98% of competition in the city on room comfort.

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Amenities and facilities
Very good
Facilities

8

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Karaoke
  • Massage
  • Sauna
  • Steamroom
  • Table tennis

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Chapel
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoking area

For the kids

  • Kids club
  • Playground

Access

  • CCTV in common areas
  • Front desk [24-hour]
  • Pets allowed

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
Location
1-125 Yumoto, Hananomaki-shi, Hanamaki, Hanamaki, Japan, 025-0304
Excellent
Location

8

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 12 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until10:00
  • Reception open until00:00

Getting around

  • Distance from city center5 km
  • Travel time to airport (minutes)15

The property

  • Number of bars/lounges0
  • Number of floors7
  • Number of restaurants1
  • Number of rooms 102
  • Year property opened1979

Parking

  • Daily parking fee0 JPY

Reviews of Hanamaki Onsen Hotel Hanamaki from real guests

Provided by verified guests of Agoda
8.1
/
10
Excellent
Cleanliness8.3
Facilities8.0
Location8.0
Room comfort and quality10.0
Service8.5
Value for money7.9
High score for Hanamaki
Rating
9+ Exceptional (4)
8-9 Excellent (1)
7-8 Very Good (3)
6-7 Good (4)
<6 Below Expectation (4)
Time of the year
Mar - May (1)
Jun - Aug (6)
Sep - Nov (4)
Dec - Feb (5)
All guests (48)
All languages

Show reviews that mention 

Showing 16 verified guest comments
6.4
Good
KITTISAK from Thailand
Couple
Standard (Japanese Style)
Stayed 1 night in January 2019

Old hotel and fulled with group tour”

the room furniture was quit old. the dinner buffet was not good as i expected. the onsen was in standard quality but not worth traveling to try.

Reviewed February 02, 2019

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Thank you for visiting Hanamakionsen Hotel Hanamaki. We apologize for not meeting your expectations.We will do our best to be a better hotel. I would be happy to come back if there is an opportunity.Thank you very much. Hanamaki Onsen. Reservation Desk

Responded March 19, 2019
Hanamaki Onsen Hotel Hanamaki
5.6
Onanong from Thailand
Family with young children
Standard Japanese-Style Room 36 to 40 Sq M
Stayed 1 night in January 2020

Above average”

There are many groups of tour. Dining is not good

Reviewed January 31, 2020

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Thank you for using our hotel this time. Also, thank you for sending me the impression of that time. However, I apologize for any inconvenience caused by having you pointed out. We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay. We look forward to the your next visit to Japan, and thank you for receiving valuable opinions. Thank you.

Responded April 06, 2020
Hanamaki Onsen Hotel Hanamaki
5.6
Onanong from Thailand
Family with young children
Standard Japanese-Style Room 36 to 40 Sq M
Stayed 1 night in January 2020

Above average”

Many groups of tour. Breakfast and Dinner are poor

Reviewed February 04, 2020

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Thank you for using our hotel this time. Also, thank you for sending me the impression of that time. However, I apologize for any inconvenience caused by having you pointed out. We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay. We look forward to the your next visit to Japan, and thank you for receiving valuable opinions. Thank you.

Responded April 06, 2020
Hanamaki Onsen Hotel Hanamaki
6.4
Good
Yuui from Japan
Group
Japanese-style Room (8 tatami + 0.5-tatami Fumikomi)
Stayed 1 night in August 2022

とっても普通のホテル”

部屋全体的に古くて特徴のない和室、枕は一見清潔ですが、夜中に頭がかゆくてよく眠れませんでした。夕食はバイキング、こんなしょぼい内容のバイキングは何年ぶりでした。食べるものがないほど数がすくない。朝も期待しなかったが、予想通りでした。ハイシーズンだったので値段相応じゃなかったかもしれませんが、もう二度目はないですね。

Reviewed August 15, 2022

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この度はホテル花巻をご利用いただき誠にありがとうございます。 お部屋の清掃につきまして、お客様にご不快な思いをさせてしまい、誠に申し訳ございませんでした。 また、お食事に関しましてもご期待に添えず申し訳ございませんでした。 頂きました貴重なご意見は今後の検討課題とさせて頂きます。 ご投稿いただきありがとうございました。

Responded August 27, 2022
Hanamaki Onsen Hotel Hanamaki
6.0
KOUZOU from Japan
Couple
Standard Japanese-Style Room 36 to 40 Sq M
Stayed 1 night in August 2019

夕食のバイキングが良くなかった。”

 安い総菜を集めた感じだった。揚げ物をアルバイト風の人が揚げていたがおいしくなかった。どれとして食べたい料理がなかった。無理して食べたので、おなかだけが大きくなり満足がなく最悪だった。

Reviewed August 30, 2019

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この度は、花巻温泉ホテル花巻をご利用いただき誠にありがとうございます。 また、その際のご感想をお寄せいただき、心より感謝いたします。この度はご期待に添えず大変申し訳ございませんでした。善処に向け改善に努めてまいります。 ぜひ、挽回の機会を賜りたく、またのご来館を心よりお待ち申し上げております。ご投稿ありがとうございます。 マネージャー 及川 竜也

Responded December 29, 2019
Hanamaki Onsen Hotel Hanamaki
9.2
Exceptional
Hiroko from Japan
Group
Stayed 1 night in August 2018

誠実な対応をしていただきました”

おそらくAgoda側のミスだと思うのですが、ホテル花巻を予約し予約確認書にも明記してあるにもかかわらず、当日チェックインをお願いすると別のホテルを予約されていると言われました。納得がいかない旨お伝えすると、1室だけ残っていた部屋に変更をしてくださいました。結果的にグレードアップしたことになり、申し訳ないと思いながらも、誠実にご対応いただいたことをとてもうれしく思いました。 お部屋やお風呂、共有スペースはとても清潔に整えられており、朝食のバリエーションも多く、大変満足しています。お風呂の洗い場がもう少し数があれば完璧でした。

Reviewed August 23, 2018

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この度は、花巻温泉ホテル花巻をご利用いただきまして誠にありがとうございます。 チェックイン時、不安な思いをさせてしまいましたこと、お詫び申しあげます。 お部屋のお支度などもあり、少々お待ちいただきましたが、食事、お部屋もお気に召して いただけたご様子にスタッフも本当に喜んでおります。 フロントでの対応にも嬉しいお言葉を頂戴し誠にありがとうございます。 これからも、皆様が笑顔でお過ごしいただける様、サービス向上に努めてまいります。 またのお越しを心よりお待ち申し上げております。 ご投稿ありがとうございます。 マネージャー 晴山 純

Responded September 27, 2018
Hanamaki Onsen Hotel Hanamaki
8.4
Excellent
Jantawan from Thailand
Family with young children
Japanese-Style Room - Smoking
Stayed 2 nights in April 2019

โรงแรมใหญ่ ออนเซนสวย”

เป็นกลุ่มโรงแรม 3 โรงแรมอยู่ติดกัน โรงแรมไม่ใหม่มาก เป็นโรงแรมออนเซน เน้นพักผ่อน พนักงานพูดอังกฤษไม่ค่อยได้ ถ้าจะมาที่นี่ควรเช่ารถขับมาเพราะไกล และเงียบๆ อาหารอร่อยพอสมควร แต่ก็คล้ายๆกับโรงแรมออนเซ็นทั่วไป บริการก็มาตรฐาน ห้องออนเซนมีหลายจุด สามารถใช้บริการได้ทั้ง 3 โรงแรมเลย

Reviewed April 20, 2019

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この度は、花巻温泉 ホテル花巻をご利用いただきまして誠にありがとうございます。  ホテル3館の大浴場は楽しんでいただけましたでしょうか。スタッフの語学力向上は急務だと感じており、外国人スタッフの採 用も積極的に行っている最中でございます。より一層のサービス向上にも努めてまいりたいと思います。機会がありましたらぜひまたお越しください。心よりお待ちしております。レビューをありがとうございました。

Responded August 31, 2019
Hanamaki Onsen Hotel Hanamaki
6.8
Good
SHIN from Taiwan
Group
Stayed 1 night in January 2019

用錢買多種選擇的飯店,但都沒特別好”

價錢很貴,房間OK溫泉OK還有遊戲間、晚間表演等等但都沒有說特別驚艷,體驗感一般般,餐食也沒有很好吃,就是選擇比較多,想吃的沒幾樣

Reviewed January 09, 2019

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非常感謝大駕光臨花巻温泉。 希望能帯給滿足及喜悦的服務。 使我們感到萬分榮幸。 更期待再一次的光臨。

Responded January 22, 2019
Hanamaki Onsen Hotel Hanamaki
9.2
Exceptional
LAY from Malaysia
Couple
Standard (Japanese Style)
Stayed 1 night in November 2017

提供的自助晚餐,早餐非常棒”

这酒店可算非常好的,酒店方面有提供三段时间的shuttle bus 服务来回JR新花卷站。 刚抵达酒店,适逢下雨,酒店服务员立即乘伞迎接,和帮拿行李,非常好。 注意的是接待处无法与英语沟通。 酒店整体设施会较旧,因为这酒店历史蛮久远了。 酒店其实有三馆 : 红叶馆 ,花卷馆,千秋阁。我们选了花卷馆的日式房间,房间干净,晚餐之后,回到房间,床垫已铺好,感觉非常暖心。 酒店提供的自助的晚餐和早餐都非常棒,有一区还是提供岩手県的料理可享用。 三馆的温泉都能分别去享用,个人觉得红叶馆,花卷馆的温泉较漂亮,因为有部分是露天的。千秋阁是室内的。 个人觉得酒店第二天早上是10 点check out,我暂且可以接受,但shuttle bus 回返JR 新花券站的最迟的时间是早上10:26 班次,觉得过于的早,如能把时间延迟至多一个小时就很好了,至少有充裕的时间逛逛酒店外附近的景点。 总的来说,非常满意。

Reviewed November 17, 2017

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這次非常感謝您大駕光臨花巻温泉。 享用菜色豊富的自助餐及輪流泡三館的温泉、相信這是很快樂的事。 關於接送巴士時間過早、公司也會提出作檢討重點的。 謝謝您。 花巻温泉

Responded December 07, 2017
Hanamaki Onsen Hotel Hanamaki
8.0
Excellent
Sung from Taiwan
Family with young children
Stayed 1 night in September 2019

台灣團客滿多的一間溫泉飯店”

這裡的團客滿多的,整體來說還不錯 對於這一區的溫泉飯店來說,價格跟設施的價值比還算OK 全區的三個不同飯店溫泉可以連通互相前往,滿划算的 另外園區裡有玫瑰園區、麵包店、神社,雖然規模不大,但出遊散步也是不錯~ 唯獨餐飲部分,比較像是給團客食用的品質,不算太精緻 有點像是吃粗飽的buffet,所以當天本來抱著很高期待前去用餐的我們有點小失望!

Reviewed September 17, 2019

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非常感谢您让我们入住我们的酒店。 感谢您从日本酒店中选择我们的酒店。 我们将在未来继续推广更好的服务。 我们真诚期待您的下次访问。

Responded December 29, 2019
Hanamaki Onsen Hotel Hanamaki
8.0
Excellent
Sung from Taiwan
Family with young children
Stayed 1 night in September 2019

是個團客多的度假溫泉”

這裡的團客滿多的,整體來說還不錯 對於這一區的溫泉飯店來說,價格跟設施的價值比還算OK 全區的三個不同飯店溫泉可以連通互相前往,滿划算的 另外園區裡有玫瑰園區、麵包店、神社,雖然規模不大,但出遊散步也是不錯~ 唯獨餐飲部分,比較像是給團客食用的品質,不算太精緻 有點像是吃粗飽的buffet,所以當天本來抱著很高期待前去用餐的我們有點小失望!

Reviewed September 17, 2019

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非常感谢您让我们入住我们的酒店。 感谢您从日本酒店中选择我们的酒店。 我们将在未来继续推广更好的服务。 我们真诚期待您的下次访问。

Responded December 29, 2019
Hanamaki Onsen Hotel Hanamaki
6.8
Good
Hung from Hong Kong SAR, China
Solo traveler
Standard (Japanese Style)
Stayed 1 night in June 2019

溫泉不錯,早晚自助餐好食有專用巴士接送到車站”

好溫泉飯店👍

Reviewed June 08, 2019

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 この度は、花巻温泉 ホテル花巻をご利用いただきまして誠にありがとうございます。 機会がありましたらぜひまたお越しください。心よりお待ちしております。レビューをありがとうございました。

Responded August 31, 2019
Hanamaki Onsen Hotel Hanamaki
8.0
Excellent
Ip from Hong Kong SAR, China
Couple
Standard Japanese-Style Room 36 to 40 Sq M
Stayed 1 night in January 2019

酒店由三間不同館組成,自由到三個館既温泉浸,有無料巴士由新花卷站到酒店”

酒店大,可自由穿梭三個酒店的溫泉浸。自助晚餐多選擇,晚上六點有人進入房間舖床。整體來講,飯店可以住兩晚放鬆,會有更好的體驗

Reviewed January 16, 2019

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この度は花巻温泉ホテル紅葉館をご利用いただきましてまことにありがとうございます。 またのお越しをお待ちしております。

Responded January 22, 2019
Hanamaki Onsen Hotel Hanamaki
9.6
Exceptional
Ling-Hsi from Taiwan
Group
Standard (Japanese Style)
Stayed 1 night in July 2018

Exceptional”

有名的老溫泉飯店,訂一家可以泡三家(三棟有通道相連),各有特色,比方千秋館有玫瑰湯,紅葉館的露天岩湯最大,本館的露天湯是在二樓的檜木池,場地較小。晚餐早餐都是吃到飽的自助餐,相當豐盛,是可以好好放鬆的地方。飯店外他們的玫瑰園也很適合一早散步。飯店有車到新花卷車站接送,要提早從他們網站上預約。

Reviewed July 21, 2018

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非常感謝您大駕光臨花巻温泉。 希望能帯給您滿足及喜悦的服務。 使我們感到萬分榮幸。 更期待您再一次的光臨。

Responded August 10, 2018
Hanamaki Onsen Hotel Hanamaki
5.6
銘恩 from Taiwan
Couple
Japanese-Style Room - Smoking
Stayed 1 night in October 2017

有些失望”

原先預定飯店是房價較高的和洋房, 等到服務生帶領進入房間之後, 發現是普通的和式房, 我再次上網確認預定的是和洋房, 五分鐘後下去櫃台告訴房型不是原先所預定的. 櫃台接待人員搞不清楚狀況 (聽不懂英語?), 溝通許久之後才帶我們去原先預定的房型. 隔天退房時, 櫃台人員竟說因為我們換房間, 每人要再收取5140 元日幣. 我非常訝異, 飯店本身的錯誤竟然還要房客額外承擔, 而且我是剛入住五分鐘就發現房型不對要求更換. 經過我據理力爭才沒有收費, 但是讓我留下很不舒服的回憶 我在日本旅遊多次, 從未遇過如此離譜的櫃檯人員! 飯店和隔壁兩家是聯營 晚餐很豐富的自助式 泡湯池沒有景觀可言

Reviewed November 04, 2017

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感謝您選擇住宿花卷飯店。 對於此次造成您有不愉快的住宿經驗本公司深感抱歉。 可能是預約系統發生失誤導致公司電腦上顯示您的訂房為和室, 加上當日值班櫃台人員的外文能力不足無法適時應對此突發狀況, 造成您的不便我們非常抱歉! 我們將重新檢視訂房網站系統並再加強員工訓練, 期待您的再次光臨! 感謝您投稿提出您報貴的意見。 花卷飯店 支配人 神久保慎吾

Responded January 15, 2018
Hanamaki Onsen Hotel Hanamaki
10.0
Exceptional
Cheng from Taiwan
Group
Standard (Japanese Style)
Stayed 1 night in August 2015

舒適”

餐飲不錯
Reviewed August 04, 2015

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非常感謝你大駕光臨花巻温泉。 能帯給你滿足及喜悦的服務。 使我們感到萬分榮幸。 更期待你再一次的光臨。

Responded December 07, 2017
Hanamaki Onsen Hotel Hanamaki
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