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Hakone Kowakien TEN-YU
Hakone Kowakien TEN-YU
Hakone Kowakien TEN-YU
Hakone Kowakien TEN-YU
Hakone Kowakien TEN-YU
Hakone Kowakien TEN-YU
Hakone Kowakien TEN-YU

Removed from saved list

8.9

Excellent

2,603 reviews

2,603 reviews

View21
Housekeeping17
Breakfast15
See map

8.3

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
The Hakone Open-Air Museum 970 m
Hakone Gōra Park 1.1 km
Ōwakudani 2.3 km
Hakone Ropeway 2.3 km
Pola Museum of Art 2.9 km
Hakone Venetian Glass Museum 3.9 km
Hakone Shrine / Kuzuryu Shrine Singu 4.1 km
Little Prince Museum 4.2 km
Sengokuhara 4.5 km
Odawara Castle 10.1 km
Nearby landmarks
Hakone Kowakien Yunessun 150 m
Okada Museum of Art 170 m
Kowakudani Onsen 280 m
Horaien Bus Station 340 m
Sanno Shrine 350 m
Horai Garden 380 m
Chisuji Falls 640 m
Kowakidani Train Station 780 m
Hakuundo Chaen 970 m
The Hakone Open-Air Museum 970 m
2020

Hakone Kowakien TEN-YU

1297 Ninotaira, Ashigarashimogun, Hakone, Hakone, Japan, 250-0407 - See map

This ryokan features free Wi-Fi in all rooms for easy connection, and car park free of charge. Strategically situated in Hakone, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 5 stars, this high-quality property provides guests with access to restaurant, hot tub and hot spring bath on-site.

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Highlights

Sparkling clean

370 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Excellent breakfast

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Temperature check for guests and staff
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Valet parking

Shuttle service

Complimentary WIFi in all rooms

Front desk [24-hour]

Hot tub

Sauna

Bicycles

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Hakone every 12 minutes on Agoda.com
Value for money8.3
Location rating8.3
Nearest airportHaneda Airport (HND)
Distance to airport75.1 km

Rooms available at Hakone Kowakien TEN-YU

Superior Room - Dinner at 6:00 PM Included
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 2 semi double beds and 1 fu...
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Superior Room - Special Offer
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 2 single beds
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Special Room with Open-air Bath
...
  • Room size: 70 m²/753 ft²
  • Mountain view
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Dinner Time 18:00- Executive Suite Room with Open-air Bath in Room Dinner included
...
  • Room size: 70 m²/753 ft²
  • Outdoor view
  • 2 single beds and 3 futons
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Dinner Time 17:00- Maisonette Superior Room with Open air-Bath - Top Floor with Yunessun Spa One Day Ticket
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 single beds and 2 futons
Enter dates to see prices
Dinner Time 17:00- Superior Room with Open-Air Bath with Yunessun Spa One Day Ticket
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 single beds and 2 futons
Enter dates to see prices
Superior Room - Teppanyaki Dinner at 6:00 PM Included
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 2 single beds and 2 futons
Enter dates to see prices
Dinner Time 17:00- Executive Suite Room with Open-Air Bath with Teppan Yaki Dinner
...
  • Room size: 70 m²/753 ft²
  • Shower
  • 2 single beds and 3 futons
Enter dates to see prices
Dinner Time 17:00- Maisonette Superior Room with Open air-Bath - Top Floor
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 futons and 2 single beds
Enter dates to see prices
Superior Room - Shabu-Shabu Dinner at 6:00 PM Included
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 2 single beds and 2 futons
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Hakone Kowakien TEN-YU?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Hakone Kowakien TEN-YU?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The ryokan offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hakone Kowakien TEN-YU?

A stay at Hakone Kowakien TEN-YU also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the ryokan. For those who wish to drive their own cars, Hakone Kowakien TEN-YU has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the ryokan.

Is breakfast offered at Hakone Kowakien TEN-YU?

Wake up to a great buffet breakfast at Hakone Kowakien TEN-YU. Western breakfast is available for guests.

What are my dining options at Hakone Kowakien TEN-YU?

Hakone Kowakien TEN-YU features 2 on-site restaurants for your dining convenience. Meals served include dinner and lunch. Dishes are served in a la carte during opening hours. Light meal like soup, desserts and salad are served using only quality ingredients.

What is the smoking policy at Hakone Kowakien TEN-YU?

Hakone Kowakien TEN-YU does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hakone Kowakien TEN-YU?

The closest train, metro, or bus station is Horaien Bus Station, 340 m away from Hakone Kowakien TEN-YU.

What restaurants are nearby Hakone Kowakien TEN-YU?

Hakone Kowakien TEN-YU’s neighborhood is Hakone which includes popular restaurants such as Antiepasta, Kihinkan and Fontainebleau.

What popular shopping places are close to Hakone Kowakien TEN-YU?

Located in the Hakone area, Hakone Kowakien TEN-YU is close to great shopping choices like Hakone Museum of Photography, Hatajuku Yosegi Kaikan and Hamamatsuya.

What are popular attractions near Hakone Kowakien TEN-YU?

Hakone Kowakien TEN-YU is located in Hakone area, which is famous for attractions such as The Hakone Open-Air Museum, Hakone Shrine / Kuzuryu Shrine Singu and Hakone Venetian Glass Museum.

What popular natural sightseeing spots are close to Hakone Kowakien TEN-YU?

Hakone Kowakien TEN-YU is located within Hakone, which makes it conveniently close to natural sights including Mt. Kintoki, Chisuji Falls and Fuji-Hakone-Izu National Park.

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Explore the neighborhood

What people love about Hakone Kowakien TEN-YU

  • 9.2

    Exceptional
    Staff 

    "the staff here addressed me personally, even though my Japanese isn’t perfect, they treated me with dignity and made eye-contact with me, even moreso than my Ja..."

    John

    |

    July 9, 2022

  • 10

    Exceptional
    Bathroom

    "The infinity bath is also amazing ."

    carol

    |

    April 21, 2022

  • 10

    Exceptional

    "The 2 public onsens, especially the outdoor open air baths, were luxurious."

    Michael

    |

    February 17, 2022

Property ranking|Compared to 444 Hakone properties
See all rankings
Cleanliness score
9.5/10
Value for money score
8.3/10
Service score
9/10
Overall score
8.9/10
Better than
98
%
of Hakone properties
Better than
89
%
of Hakone properties
Better than
84
%
of Hakone properties
Better than
82
%
of Hakone properties
Overall rating:

8.9

Excellent
2,603 reviews
Cleanliness
9.5
Facilities
9.2
Location
8.3
Read all reviews >
What travelers say they love:
Friendly staffs, they are very kind, polite and helpful.
YITONG from Canada
Family with young children
More about Hakone Kowakien TEN-YU

More about Hakone Kowakien TEN-YU

Hakone Kowakien TEN-YU

Get the most adventure during your time in Hakone when you book a room at Hakone Kowakien TEN-YU. Located right in the city center, Hakone Kowakien TEN-YU saves you time and travel by letting you wake up right in the heart of the best neighborhoods to explore. Explore the genuine Hakone that most travelers never see, with a stay at Hakone Kowakien TEN-YU -- located only 960 m from The Hakone Open-Air Museum.
Hakone Kowakien TEN-YU offers numerous on-site facilities to satisfy even the most discerning guest. Keep up with all your communications easily with the ryokan's free Wi-Fi. Shuttle services provided by Hakone Kowakien TEN-YU makes it easy to plan your day trips, sightseeing, and more around Hakone. Guests can enjoy free parking right at the ryokan.
Front desk services including concierge service, express check-in or check-out and luggage storage can assist with your needs. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the ryokan. Smoking is allowed only in the designated smoking areas provided by ryokan.
Enjoy the services offered at Hakone Kowakien TEN-YU from the convenience of your guestroom. For your comfort, some rooms at the ryokan are equipped with linen service, blackout curtains and air conditioning. Rooms at Hakone Kowakien TEN-YU come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker and instant tea at your disposal. Hakone Kowakien TEN-YU also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Hakone Kowakien TEN-YU begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the ryokan. A variety of convenient and tasty dining options are waiting for you at the ryokan, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the ryokan's bar.
Hakone Kowakien TEN-YU has vending machines for 24-hour available light snacks and/or drinks.
Hakone Kowakien TEN-YU offers unique recreational opportunities for all guests. End your days in total relaxation with a visit to the hot tub and spa. Fun in the water is easy with aquatic activities available, like canoes and water park. Engage in some easy evening fun with other guests with the ryokan's hiking trails.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Hakone Kowakien TEN-YU is the perfect spot to explore Hakone's fascinating cultural sights and attractions. The most famous landmark nearby is Hakone Ropeway just 2.3 km away. Don't forget to stop by Odawara Castle located 10.0 km away, where everyone who visits Hakone wants to have their photo taken.


Reasons to stay here

Find some of the city's best deals here with rooms 93% cheaper than other options.
Facilities at this ryokan are rated higher than 98% of other accommodations in the city.
Past guests love the cleanliness here, ranking it higher than 97% of the city's accommodation.

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Amenities and facilities
Exceptional
Facilities

9.2

Most talked about facilities

Food & Dining

28 mentions

Breakfast

13 mentions

Housekeeping

7 mentions

View

6 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Canoeing
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Water park

Cleanliness and safety

  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Elevator
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Heating in public area
  • Luggage storage
  • Postal service
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Access

  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Valet parking

Available in all rooms

  • A/C
  • Complimentary drinking water
  • Hair dryer
  • Non-smoking
  • Towels
Food and dining
Breakfast options
  • Asian
Restaurants on site

Restaurant

  • Menu: Buffet
Location
1297 Ninotaira, Ashigarashimogun, Hakone, Hakone, Japan, 250-0407
Excellent
Location

8.3

Airports

  • Haneda Airport (HND)
    75.1 km 1.6 hour drive
  • Mt. Fuji Shizuoka Airport (FSZ)
    92.9 km 1.8 hour drive

Public transportation

  • Horaien Bus Station
    340 m
  • Kowakidani Train Station
    780 m

Hospital or clinic

  • Ohiradai Clinic
    2.7 km

Convenience store

  • Family Mart
    320 m

Cash withdrawal

  • ATM
    870 m
What's nearby

Popular landmarks

  • The Hakone Open-Air Museum
    970 m
  • Hakone Gōra Park
    1.1 km
  • Ōwakudani
    2.3 km
  • Hakone Ropeway
    2.3 km
  • Pola Museum of Art
    2.9 km
  • Hakone Venetian Glass Museum
    3.9 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    4.1 km
  • Little Prince Museum
    4.2 km
  • Sengokuhara
    4.5 km
  • Odawara Castle
    10.1 km

Nearby landmarks

  • Hakone Kowakien Yunessun
    150 m
  • Okada Museum of Art
    170 m
  • Kowakudani Onsen
    280 m
  • Horaien Bus Station
    340 m
  • Sanno Shrine
    350 m
  • Horai Garden
    380 m
  • Chisuji Falls
    640 m
  • Kowakidani Train Station
    780 m
  • Hakuundo Chaen
    970 m
  • The Hakone Open-Air Museum
    970 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

Minimum age of guests is: 3 year(s).

Others
  • Pets are strictly not allowed at the property.
  • The restaurants around the area are limited and may close early in the evening. Dining options may be difficult to find after 07:00 PM.
  • Guests must inform the property of each guest’s gender so that proper room amenities can be set up.
  • Check-in for same-day bookings is allowed until 7:00 PM.
  • Check-in is not possible after 07:00 PM.
  • Female guests with Free Gift booking will be provided with a complimentary Yukata (traditional Japanese dress).
  • Dinner serving time starts at 6:00 PM.
  • Guests who reserved a room with dinner must check in before 06:00 PM or dinner cannot be served and no refund provided.
  • For guests with children aged 0-2 years old are required to inform the property prior to check-in. Additional charges will be applied.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors9
  • Number of restaurants2
  • Number of rooms 150
  • Room voltage100

Reviews of Hakone Kowakien TEN-YU from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.5
Facilities9.2
Location8.3
Service9.0
Value for money8.3
High score for Hakone
Rating
9+ Exceptional (231)
8-9 Excellent (71)
7-8 Very Good (50)
6-7 Good (12)
<6 Below Expectation (32)
Time of the year
Mar - May (96)
Jun - Aug (49)
Sep - Nov (128)
Dec - Feb (123)
All guests (1,115)
All room types
All languages

Show reviews that mention 

Showing 396 verified guest comments
12345
10.0
Exceptional
Lina from United States
Group
Superior Room - Special Offer
Stayed 2 nights in February 2020

outdoor public onsen 100!!”

The property is amazing and all the rooms are non-smoking which is a big plus from me. Smoking is designated to smoking rooms on alternating floors. There is a full bathroom in addition to the private balcony room onsen and the most adorable hotel provided Japanese pajamas and yukata!! You can wear the samue and yukata when you're strolling around the property or eating in the restaurant. Japanese hotel rooms are notoriously small by Western standards, but our room at the Hakone Kowakien Ten-yu was by far the biggest room during our Japan stay. The public onsens switch from men to women every midnight, so find a way to enjoy both!! One has a gorgeous mountain view and the other a waterfall!! The nighttime view is out of the world~

Reviewed February 13, 2020

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We truly appreciate that you have shared your experience at Ten-Yu. We are so glad to hear that you liked the Yukata and the Samue and you enjoyed the two public baths. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

Responded February 14, 2020
Hakone Kowakien TEN-YU
9.6
Exceptional
Adrian from Malaysia
Couple
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in November 2019

Honeymoon Venue”

My experience at Hakone Kowakien TEN-YU was amazing. The room was luxurious, spacious, clean, comfy & that personal On-Sen tub at the balcony was breathtaking. Dinner was provided in utmost class with another level of fine dining Japanese style. They cater to your every need including your own Yumato for day wear & also pyjamas for night wear. They have 2 public on-sen that interchange male & female on alternate days, one was modern & the other was blending into nature. although you can't see Mt Fuji from the hotel but the experience they gave us was unforgettable. We will definitely come again & stay more than 1 night next time.

Reviewed December 02, 2019

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Thank you very much for staying at Hakone Kowakien Ten-Yu for your honeymoon. We appreciate your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are so pleased to read your comment that you enjoyed the two public baths. We are glad to hear that you liked open-air bath on the balcony and you enjoyed the dinner. Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future. Hakone Kowakien TEN-YU

Responded December 06, 2019
Hakone Kowakien TEN-YU
9.6
Exceptional
Evelyn from Canada
Family with teens
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in August 2017

Luxurious yet modern Hakone spa hotel”

Hakone Kowakien Tenyu met my expectation in every way. We are a family of 4 and have booked 2 rooms for our stay. Our flight to Tokyo was delayed by 2 days due to Typhoon so we didn't have time to enjoy Hakone before our hotel checkin. We had a day tour in Tokyo instead and was dropped off to the hotel by our driver at 7:00pm. Due to our change in plan, we had to cancel our spa reservation at this hotel. With our reservation package, each lady/girl received a very pretty yukata kimono to wear during our stay and to bring home. We dressed and had an excellent multi course Kaiseki meal at their restaurant. Staff were attentive and provided excellent service. My daughter is allergic to fish and they designed a totally different menu for her to enjoy. After dinner, my daughters enjoyed the private spring soak in their room while I tried the public bath. It was a great experience. The whole place is zen and tranquil. The outdoor bath is an infinity pool with an excellent view. The next morning, we woke up early and enjoyed their beautiful scenery and private garden. We took lots of beautiful photos in our kimonos. Later we tried the other outdoor public bath which showcased a natural waterfall with beautiful rocks surrounding the area. Our skin and hair felt so smooth and glowing after the bath. Their multicourse breakfast in Japanese and Western styles were both excellent. You can tell that they put an effort in ensuring guests have a good experience here. Reception staff helped us arranged a taxi transfer to the train station. Everything went well. Their gift shop carries lots of local and private brand products which are all reasonably priced. I bought all my Hakone souvenirs from here. Overall, I highly recommend this hotel for your stay in Hakone. I feel refreshed after the night. Next time I will try their spa service.

Reviewed September 07, 2017

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10.0
Exceptional
Yoke from Singapore
Couple
Superior Room - Dinner at 6:00 PM Included
Stayed 2 nights in November 2019

Beautiful Hotel with Great Services!”

My husband and I had really enjoyed our stay at TEN-YU. The hotel is located on top of the mountain with amazing view. The room is spacious and nice with great view. The public onsens are superb especially the outdoor onsen facing the water fall. There is shutter bus service to the bus exchange and some attractions in Hakone. Dinner and the buffet breakfast have been awesome. We totally enjoyed our stay at TEN-YU. Highly recommended.

Reviewed December 03, 2019

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. Thank you for reviewing us and we appreciate your feedback. It is wonderful to find out that you have been satisfied with the room you stayed in. We are so pleased to read your comment that you liked our public bath facing the water fall and you enjoyed the breakfast and the dinner. The scenery always changes and you can see the different beautiful nature in every season. Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future. Hakone Kowakien TEN-YU

Responded December 06, 2019
Hakone Kowakien TEN-YU
8.4
Excellent
Kok from Malaysia
Family with teens
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in December 2017

Excellent”

THE food was excellent and the onsen was good and we got upgraded to the highest level of this hotel. We were mother & daughter travelling to stay at this Hakone onzen Ten Yu and When we first checked in they gave us a room facing the road level and I was not happy and requested to change . Initially the staff says no more room available but i was still not happy and so I go down to the front desk and request for change or upgrade.. After my outing to the GORA area and return to the hotrel around evening 6.00 p.m. the front desk reception staff informed us that they have rooms on the upper floor and face different mountain view. At least, they meet our request and my trip was enjoyable & happy. Thank you to TEN YU management for the upgrade.

Reviewed January 03, 2018

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10.0
Exceptional
Monica from United States
Couple
Superior B
Stayed 1 night in November 2018

Exceptional”

The views at Ten-Yu were amazing. The rooms and facilities were nice & clean. The staff was attentive and helpful. *There were English speakers on hand - do that helped, a lot. **Dinner is about $150 per person (We had the choice between either shabu shabu or yakiniku.) I would recommend buying food from the restaurants before catching the hotel bus to Ten-Yu or eating at the hotel bar/lounge.

Reviewed November 18, 2018

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It was truly our pleasure to welcome you to Hakone Kowakien TEN-YU. We much appreciate for your great review on your stay and your kind comment encourages our staff members. It is wonderful to find out that you have been satisfied with the room you stayed in. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

Responded May 25, 2019
Hakone Kowakien TEN-YU
9.6
Exceptional
gwantoro from Indonesia
Couple
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in October 2019

The best resort hotel so far”

The services of the staff is so damn good. They welcome us in the parking lot and help us bring our luggage. When you finish check in the staff show you all the facilities that the hotel has. The staff also ask us about our food for dinner, if there are allergies with Japanese food or not, ect. The room so fantastic, it has a mountain view, private bath, large and comfy bed. We felt that hotel is spoiling our honeymoon. At the end of the stay the staff also help is find a shuttle bus to get back to the station. What a marvelous hotel Ten Yu is.

Reviewed November 01, 2019

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Thank you very much for staying at Hakone Kowakien Ten-Yu for your honeymoon. We appreciate your great review on your stay. And our staff would like to thank you for your wonderful comment. It is wonderful to find out that you have been satisfied with the room you stayed in. And we are also very pleased that you had a great time in Hakone. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-Yu

Responded November 17, 2019
Hakone Kowakien TEN-YU
9.6
Exceptional
Alan from United States
Couple
Superior B
Stayed 1 night in April 2019

Quiet Luxury With a Killer View”

I knew our stay at TEN-YU was going to be nice, but it exceeded my expectations. The entire property, from the lobby to the garden, had this perfect blend of elegance and approachability. Sleek, contemporary decor and attentive staff contributed to the hotel's luxury factor, yet we never felt uncomfortable or unwelcome. The outdoor onsen overlooking the mountains was incredible, as was the private tub on our balcony. All in all, it was a pretty unforgettable experience.

Reviewed May 05, 2019

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Thank you for choosing to stay with us on your recent visit to Hakone. We much appreciate for your great review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear that you enjoyed our open-air onsen with infinite horizon view. The scenery always changes and you can see the different beautiful nature in every season. We look forward to welcoming you back in the near future. Hakone Kowakien TEN-YU

Responded May 15, 2019
Hakone Kowakien TEN-YU
9.2
Exceptional
KAM from Hong Kong SAR, China
Family with teens
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in August 2018

Good impression on its environment, room facilities, foods n services provided”

Like inside room outdoor bath tube w spring water, feeling relax whenever you want to make onsen. Good quality of fusion Japanese set dinner n two choices for set breakfast in western n Japan style. If you want a stylish, moden n clean japanese onsen hotel, Ten-Yu can be one of the choices.

Reviewed September 01, 2018

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It was truly our pleasure to welcome you to Hakone Kowakien TEN-YU. We much appreciate for your great review on your stay. And we are glad to hear you that you had enjoyed our hot spring and breakfast. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

Responded May 25, 2019
Hakone Kowakien TEN-YU
10.0
Exceptional
Tsz from Hong Kong SAR, China
Couple
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in November 2017

Excellet!”

Amazing rooftop Onsen overviewing the mountains and enjoyable outdoor Onsen with stunning waterfall. Everything is so delicate, the room is tidy and clean. The cuisine is really tasty and staffs are very nice and helpful, really enjoy the time in Ten-Yu!

Reviewed November 20, 2017

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10.0
Exceptional
Eng from Singapore
Couple
Maisonette
Stayed 2 nights in December 2017

Love Hakone Ten-Yu”

Easy access with hotel bus from Gora station. Love the in room hotspring bath. Hospitality is excellent. Great mountainous view, feel so relax on my 3 days stay in Ten-Yu

Reviewed January 05, 2018

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9.2
Exceptional
Matthew from Australia
Solo traveler
Superior Room - Dinner at 6:00 PM Included
Stayed 2 nights in September 2018

WOW!!! AMAZING!!”

My stay here was worth every dollar I spent! It is everything you expect from a luxury stay. The food is amazing and uses very high quality ingredients. The facilities are generous and convenient. The room is high luxurious and feels like a home rather than a hotel room. Having your own personal open air bath is very nice. The public baths are large, high quality and relaxing. The staff are very attentive, welcoming and accommodating. The location is further away from the main areas of Hakone but public transport makes it easy enough to get around.

Reviewed October 26, 2018

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It was truly our pleasure to welcome you to Hakone Kowakien TEN-YU. We much appreciate for your great review on your stay and your kind comment encourages our staff members. We are very pleased to hear that you had a great experience during your stay. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

Responded May 25, 2019
Hakone Kowakien TEN-YU
9.2
Exceptional
Christine from Japan
Family with young children
Superior Room - Special Offer
Stayed 2 nights in July 2020

Beautiful hotel with fantastic staff”

We checked in for a mid week stay to sightsee in Hakone. The staff were very welcoming and attentive and we felt very confident in the hotel's necessary coronavirus control measures. The room was spacious and well appointed with beautiful views. We loved the lobby porch looking over the waterfall for morning coffee. I strongly recommend you drive to this hotel.

Reviewed July 30, 2020

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your great review on your stay and your kind comment encourages our staff members. It is wonderful to find out that you have been satisfied with the room you stayed in. We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future. Hakone Kowakien TEN-YU

Responded November 07, 2020
Hakone Kowakien TEN-YU
10.0
Exceptional
Litta from Indonesia
Family with young children
Superior Room - Dinner at 6:00 PM Included
Stayed 2 nights in December 2017

the Best!!”

one of the best hotel ive stayed in japan and prolly the best in Hakone area. the room onsen was superb! one more thing i love about this hotel is..The Foooodddd!! make sure to book half board with breakfast and dinner because their food is amaaazingly great! the service was also excellent! will def. come back soon!!

Reviewed April 26, 2018

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It was truly our pleasure to welcome you to Hakone Kowakien TEN-YU. We much appreciate for your great review on your stay and your kind comment encourages our staff members. We are delighted to learn that you thoroughly enjoyed your stay with us, especially our food. The view is one of the featured points of our hotel and you can see the different great scenery in every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

Responded May 27, 2019
Hakone Kowakien TEN-YU
9.2
Exceptional
Tamas from Hungary
Couple
Superior Room - Special Offer
Stayed 1 night in November 2019

Modern onsen hotel ”

We were very satisfied with our stay. The onsens were great, and the bathtub on the balcony was especially lovely. Breakfast was awesome, lot of variety. Our only gripe was that the garden was closed due to the damage sustained during a previous typhoon. Also, public transportation is terrible, luckily there's a shuttle bus but it takes some time to get to Gora; cathing a taxi is not easy either in our experience. Hakone is lovely but there were not much to do after dark except soaking in the baths.

Reviewed January 25, 2020

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Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your review on your stay. It is wonderful to find out that you have been satisfied with the room you stayed in. We are also glad to hear that you liked the Onsen and private bath on the balcony and you enjoyed the breakfast. However, we apologize for disappointing you because the garden was closed due to the damage by previous typhoon. The scenery always changes and you can see the different beautiful nature in every season. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

Responded February 03, 2020
Hakone Kowakien TEN-YU
9.2
Exceptional
Vipavee from Thailand
Family with young children
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in November 2017

Great new hotel”

Good place for stay in Hakone. The outdoor onsen was so good. The dinner was great too. Would definitely recommend to all friends.

Reviewed November 12, 2017

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7.6
Very good
Ross from Australia
Couple
Superior B
Stayed 4 nights in September 2018

A good stay”

We enjoyed our time in Hakone despite the weather (end of Typhoon Jebi). The hotel was very good and the onsen was great after a long day. Breakfast set menu was brilliant but identical each day so asked for something different on 3rd and4th mornings and staff very accommodating. A very bad experience at hotel Teppanyakki when chef decided to clean plate midway through eating creating acrid smoke and causing severe eye and throat irritation and had to leave meal and restaurant to seek relief (but was still charged for meal!). Close to bus stop which was helpful.

Reviewed September 10, 2018

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. Thank you so much for taking the time to write to us. We are happy to know that you enjoyed our breakfast. Your constructive feedback is very much appreciated and we will discuss to improve our service. We hope to have the opportunity to welcome you back to Hakone Kowakien TEN-YU. Hakone Kowakien TEN-YU

Responded May 27, 2019
Hakone Kowakien TEN-YU
8.0
Excellent
Joe from Australia
Family with young children
Superior Room - Special Offer
Stayed 2 nights in February 2018

Hotel with great ambience, superb rooms.”

We had a very pleasant two nights stay. The room was big enough to fit all 4 of us (2 adults, a teenager and a five years old), also very clean. The location of the hotel is a bit remote, so it's best rent a car, otherwise it would be very hard to get around if you wish to do some sightseeing. Some reviews says the food is not good but we enjoyed both the breakfast and dinner very much. It's a bit pricey but could just be because of the Chinese New Year period. Definitely would come back if we visit Hakone again.

Reviewed February 27, 2018

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9.2
Exceptional
George from Canada
Couple
Superior Room - Dinner at 6:00 PM Included
Stayed 1 night in April 2019

Very friendly staff, very thoughtful and kind”

A little bit hard to get to. Hotel Shuttles arent very frequent. But relatively easy to bus around with Hakone free pass. May be tough if you have lots of luggage.

Reviewed April 06, 2019

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Thank you very much for staying at Ten-yu. We much appreciate for your great review on your stay and your kind comment encourages our staff members. It is wonderful to find out that you have been satisfied with the room you stayed in. Thank you for taking your time to leave your comment. We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien TEN-YU

Responded April 07, 2019
Hakone Kowakien TEN-YU
10.0
Exceptional
Michelle from United States
Couple
Superior B
Stayed 2 nights in May 2018

Superb feel of Japan”

The most spacious ryoken feel set in the quiet mountains of Hakone. The highest recommendation!

Reviewed May 25, 2018

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It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate for your great review on your stay. It gives us a great pleasure to hear that you had such a wonderful experience during your stay with us and that you found our service great. We sincerely appreciate your recommendation and we do look forward to welcoming you back to Hakone Kowakien TEN-YU in the near future. Hakone Kowakien TEN-YU

Responded May 27, 2019
Hakone Kowakien TEN-YU
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