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Grand Stay Hotel Dubai
Grand Stay Hotel Dubai
Grand Stay Hotel Dubai
Grand Stay Hotel Dubai
Grand Stay Hotel Dubai
Grand Stay Hotel Dubai
Grand Stay Hotel Dubai

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7.7

Very good

1,532 reviews

1,532 reviews

Housekeeping36
View12
Breakfast8
See map

8.8

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
FREE
Walkable places
The Empty Quarter

170 m

Zyara

240 m

Alif Art Gallery

330 m

Ikandy

440 m

Union Coop Hypermarket

440 m

Popular landmarks
The Dubai Mall

1.3 km

Burj Khalifa

1.4 km

Dubai Aquarium & Underwater Zoo

1.5 km

The Dubai Fountain

1.6 km

Dubai Creek

6.5 km

Closest landmarks
Emirates Grand Hotel

90 m

Carlton Downtown Hotel

120 m

Number One Tower Suites

280 m

DAMAC Properties Dubai PJSC

300 m

Dental Center

370 m

Grand Stay Hotel Dubai

Sheikh Zayed Road, Trade Centre 2, World Trade Centre DIFC, Dubai, United Arab Emirates, 417451 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the World Trade Centre DIFC part of Dubai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Burj Khalifa. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

110 meters to public transportation

Front desk [24-hour]

Airport transport

Excellent view

Currency conversion service

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Exercise area

Spa

Complimentary WIFi in all rooms

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Dubai are being booked every minute!
Value for money7.7
Distance to city center1. Km
Location rating8.8
Nearest airportDubai International Airport (DXB)
Distance to airport10.3 km

Rooms available at Grand Stay Hotel Dubai

Very good
Room comfort & quality

7.5

1 Bedroom Suite, 1 Queen, City view
...
  • City view
  • Shower and bathtub
  • 1 queen bed
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Deluxe, Studio, 1 King, City view
...
  • City view
  • Shower and bathtub
  • 1 king bed
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2 Bedroom Suite, Bedroom 1: 1 Queen, Bedroom 2: 2 Twin/Single Bed(s), Bathrooms: 2, City view
...
  • City view
  • Shower and bathtub
  • 2 single beds
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Deluxe, Studio, 2 Twin/Single Bed(s), City view
...
  • City view
  • Shower and bathtub
  • 2 single beds
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Premium, 1 Bedroom Suite, 1 Queen, City view
...
  • City view
  • Shower and bathtub
  • 2 queen beds
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Premium, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 2 Twin/Single Bed(s), Bathrooms: 3
...
  • City view
  • Shower and bathtub
  • 2 single beds
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Premium, 1 Bedroom Suite, 2 Twin/Single Bed(s), Bathrooms: 2, City view
...
  • City view
  • Shower and bathtub
  • 2 single beds
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2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 1 King, Bathrooms: 2, City view
...
  • Shower and bathtub
  • 1 king bed
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Premium Two Bedroom Suite with City View
...
  • Room size: 112 m²/1206 ft²
  • City view
  • 2 single beds and 1 king be...
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Other
...
  • Room size: 43 m²/463 ft²
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Frequently asked questions

What time is check-in and check-out at Grand Stay Hotel Dubai?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Stay Hotel Dubai?

Grand Stay Hotel Dubai is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 200 AED. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Stay Hotel Dubai also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Stay Hotel Dubai has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Stay Hotel Dubai?

Wake up to a great buffet breakfast at Grand Stay Hotel Dubai. There's an additional charge of 80 AED for adults and 80 AED for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Stay Hotel Dubai?

Grand Stay Hotel Dubai features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can business events be hosted at Grand Stay Hotel Dubai?

On-site venues and convenient event services make Grand Stay Hotel Dubai an ideal choice for hosting meetings. The 6 venues can accommodate up to 14 people. An extensive range of facilities and services including projector or LED display and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Stay Hotel Dubai?

Grand Stay Hotel Dubai does permit smoking in some areas and is not 100% smoke-free.

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See map

Explore the neighborhood

What people love about Grand Stay Hotel Dubai

  • 10

    Exceptional

    "Good service"

    Phuong

    |

    May 14, 2022

  • 8

    Very good

    "Great place."

    KHALID

    |

    March 7, 2022

  • 10

    Exceptional
    Cleanliness

    "Good service , clean and great location"

    Joldin

    |

    February 18, 2022

Overall rating:

7.8

Very good
1,513 reviews
Cleanliness
7.8
Facilities
7.4
Location
8.8
Read all reviews >
What travelers say they love:
We had a wonderfull time in this hotel.
Mahboobullah from Afghanistan
Couple
More about Grand Stay Hotel Dubai

More about Grand Stay Hotel Dubai

Grand Stay Hotel Dubai

Take a good wander and unveil the wonder of Dubai with a stay at Grand Stay Hotel Dubai. Experience the joy of multiple options for activities at this convenient location! Grand Stay Hotel Dubai is a perfect starting point for numerous sightseeing and tourist choices, with a location just 1.4 km from the Burj Khalifa.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Dubai even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Grand Stay Hotel Dubai thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.


Dining and things to do

Every day at Grand Stay Hotel Dubai begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. Grand Stay Hotel Dubai is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
A memorable night with your travel companions can be had without going far, at the hotel's bar.
Grand Stay Hotel Dubai offers an excellent variety of recreational facilities. End your days in total relaxation with a visit to the massage, salon, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Engage in some easy evening fun with other guests with the hotel's tennis court.


Around the property

Don't miss out on all that Dubai has to offer during your stay at Grand Stay Hotel Dubai. Don't forget to stop by The Dubai Fountain located 1.6 km away, where everyone who visits Dubai wants to have their photo taken. Never forget your time in Dubai with a special gift or trinket from The Dubai Mall just 1.3 km away.

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Amenities and facilities
Very good
Facilities

7.4

Most talked about facilities

Housekeeping

32 mentions

Breakfast

14 mentions

Internet

8 mentions

Swimming Pool

7 mentions

Languages spoken

  • English
  • Arabic
  • French
  • Hindi
  • Indonesian
  • Italian
  • Russian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Golf course [on-site]
  • Massage
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Hair salon
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoking area

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Bathtub
  • Closet
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Dishwasher
  • Fire extinguisher
  • Fitness club privileges
  • Full kitchen
  • Hair dryer
  • Iron and ironing board
  • Linens
  • Lock box in room
  • Locker
  • Microwave
  • Phone
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Shower
  • Smoke alarm
  • Sofa
  • Toiletries
  • Towels
  • Trash cans
  • TV [flat screen]
  • Washing machine
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Halal
Restaurants on site

Panorama Restaurant

  • Cuisine: International, Middle Eastern

Tal Al Amar Lebanese Restaurant

  • Cuisine: Middle Eastern

Sicily Caffe e Ristorante

  • Cuisine: Italian
  • Menu: Buffet, A-la-carte

Turkish Rooftop Lounge

  • No additional information available

The Tent

  • No additional information available
Location
Sheikh Zayed Road, Trade Centre 2, World Trade Centre DIFC, Dubai, United Arab Emirates, 417451
Excellent
Location

8.8

Airports

  • Dubai International Airport (DXB)
    10.3 km 26 min drive
  • Sharjah International Airport (SHJ)
    27.6 km 35 min drive

Public transportation

  • Financial Center Metro Station
    110 m 3 min walk
  • Emirates Towers Metro Station
    940 m 12 min walk

Hospital or clinic

  • Dental Center
    370 m

Shopping

  • The Dubai Mall
    1.3 km

Convenience store

  • Circle K
    1.0 km 10 min drive

Cash withdrawal

  • ATM
    90 m 3 min walk
What's nearby

Popular landmarks

  • The Dubai Mall
    1.3 km
  • Burj Khalifa
    1.4 km
  • Dubai Aquarium & Underwater Zoo
    1.5 km
  • The Dubai Fountain
    1.6 km
  • Dubai Creek
    6.5 km
  • Wild Wadi Waterpark
    11.7 km
  • Burj Al Arab
    11.9 km
  • Ski Dubai
    12.9 km
  • Dubai Miracle Garden
    17.0 km
  • Atlantis Aquaventure Waterpark
    17.8 km

Nearby landmarks

  • Emirates Grand Hotel
    90 m
  • Financial Center Metro Station
    110 m
  • Carlton Downtown Hotel
    120 m
  • The Empty Quarter
    170 m
  • Zyara
    240 m
  • Number One Tower Suites
    280 m
  • DAMAC Properties Dubai PJSC
    300 m
  • Alif Art Gallery
    330 m
  • Dental Center
    370 m
  • Ikandy
    440 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-5 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A tourism tax will be charged directly at the property.
  • Children 6-11 years old will be charged 50 % of the adult price.
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
  • The property requires a refundable security deposit upon check-in.
  • Alcohol is strictly not allowed at the property.
  • Wi-Fi/Internet access is available for 2 devices per room per stay.
  • Maximum of 1 child under 6 years old stay for free if using existing bed. Any additional child will be charged an extra fee.
  • The maximum number of extra beds or baby cots permitted in a room is 1.
  • Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
  • VAT will be introduced across the UAE on January 1, 2018. The rate is likely to be 5%. Should there be a change in the date of VAT implementation or in VAT rate, the details will be added on guest bill upon departure.
  • A tourism dirham fee of AED 15 per bedroom (AED 30 for two bedroom) per night is applicable and the fee will be applied to all stays from March 31, 2014 and will be collected by the property upon check-in. AED 10 for Al Farej and Emirates Grand Hotel Apartments (AED 20 for cluster two bedrooms)
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee200 AED
  • Distance from city center1. Km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)80 AED
  • Daily Internet/Wi-Fi fee30 AED

The property

  • Non-smoking rooms/floorsYes
  • Number of floors47
  • Number of restaurants2
  • Number of rooms 430
  • Room voltage230
  • Year property opened2010

Reviews of Grand Stay Hotel Dubai from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.8
Facilities7.4
Location8.8
Room comfort and quality7.5
Service7.5
Value for money7.7
High score for Dubai
Rating
9+ Exceptional (242)
8-9 Excellent (150)
7-8 Very Good (179)
6-7 Good (88)
<6 Below Expectation (200)
Time of the year
Mar - May (196)
Jun - Aug (197)
Sep - Nov (205)
Dec - Feb (261)
All guests (1,513)
All room types
All languages

Show reviews that mention 

Showing 859 verified guest comments
12345
9.6
Exceptional
Ross from Australia
Couple
Stayed 2 nights in February 2020

Exceptional”

Emirates Grand Hotel is located in a very good position in Dubai. It is very easy to get to by catching the red line Metro from the airport to Financial Centre station and then a quick 3 minute walk. It is only one more station to the Burj Khalifa and the Dubai Mall. Our room was upgraded to one that was very spacious. It included a separate kitchenette, lounge room with office desk, separate bathroom and a good size bedroom. The rooms were very well kept. The staff were quite attentive and happy to look after our luggage on the last day we there. I would stay here again if I were to come back to Dubai.

Reviewed February 05, 2020

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8.8
Excellent
siva from Malaysia
Business traveler
Stayed 3 nights in September 2018

value for money”

I chose this hotel to attend a conference in World Trade Centre. Upgraded to single suite for free. Excellent location. 2 minutes walk to metro station. Definitely will be my choice if I visit Dubai again.Great value for money

Reviewed October 30, 2018

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10.0
Exceptional
Ana from Sweden
Business traveler
Stayed 5 nights in July 2018

Great hotel in great location”

I had a pleasant stay in this hotel. It's clean, well maintained, not luxury to the extremes, still very pleasant. Rooms are spacious, washrooms are spotless and the personal is very welcoming. Very important is the location I think, which is close to the financial center and DIFC, right on Sheikh Zaed road, with access to all one may need on a business travel. Would I come back to this hotel? - definitely.

Reviewed March 11, 2019

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8.8
Excellent
Christopher from United States
Solo traveler
Stayed 2 nights in June 2018

Very Pleasant Two-night Stay”

I enjoyed my experience at Emirates Grand Hotel. The staff were friendly from the get go and always made an effort to help. The front desk staff were very helpful and quick. I stayed in the one-bedroom king and it was great. It had a decent little kitchenette, nice living area with a built-in desk and a big cozy bed. Though the bedroom was a bit of a tight squeeze with the big bed, it was still nice. I read a lot of complaints about carpet before I booked, but I didn't notice anything off about them. In fact, the room was perfectly cleaned. I got some good use out of the kitchenette as I brought some supplies to prepare a few meals. The equipment provided was satisfactory indeed. As far as facilities go, I thought the pool was very small and overrun with children, but what can you do. It was Eid. I was disappointed that the steam room wasn't working and the sauna wasn't very hot. They had a special tent set up out back for the start of the World Cup games. It was decent.

Reviewed July 06, 2018

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8.0
Excellent
waleed from Oman
Family with young children
Stayed 3 nights in August 2012

Great locationn and large rooms ”

Very interesting hotel lift

emirates grand hotel is located very near the train station, just less that 5 minutes walk. some hotel staffs friendly and helpful, but some are not. but i would say most are ok. quite a few local stays there. this hotel has a nice outdoor swimming pool and gym for worked out. there is also a nice spa for massage service. just behind the hotel, there is a 24 hour operation super market that sells quite a lot of things. overall is great experience and Close to tain station where you can easilly go around Dubai only from one station.

Reviewed August 18, 2012

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10.0
Exceptional
MAHARAJ from India
Couple
Deluxe Room - Room Only
Stayed 1 night in November 2019

Excellent hospitality and location”

The hotel is very close to the Financial center and Dubai mall. The staff is very helpful and polite, especially the reception staff. They upgraded my deluxe room to the super deluxe room, with added lobby and kitchenette attached. The hotel is in the middle of Marina Bay on one side and Burj Juman on the other. Clubs are all situated near the hotel within 10-15 minutes drive by taxis or Metro. I suggest everyone to look for this while on holiday, the price online is very very attractive as compared to others.

Reviewed November 20, 2019

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8.8
Excellent
Maurice from United States
Family with teens
Stayed 2 nights in December 2016

Great Hotel & Location”

We booked 3 days 2 nights. Located close to the metro station just one stop away from the Dubai Mall/Burj Khalifa, plenty of spots to eat just outside the hotel as well, evan a 24/7 Starbucks. The staff very friendly/helpful from the bell hop, desk, and sanitary workers who specifically clean your floor. We used the gym which was good, locker rooms had sauna & steam room. Wifi worked great, views from the 35th floor were great. We booked a 2 bedroom 2 bath room with full kitchen and living room, the rooms have been very well kept and maintained, about 85 channels on the tv. This hotel is an actual solid 4 star hotel compared to others that are ranked 4 star and are 3. I would definitely recommend this hotel and would stay again.

Reviewed December 31, 2016

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7.7
Very good
Kah from Singapore
Group
Stayed 6 nights in May 2012

quite good location”

got at real cheap promotion rate

this is my first time i stayed at Emirates Grand Hotel. it is just 5 minutes taxi ride to the world's biggest and famous dubai shopping mall. so huge that you wont be able to finish in a single day. Emirates Grand Hotel's staffs are quite friendly and helpful indeed. food quality is not bad too. the room size is quite huge too. very easy to get taxi from the hotel at anytime of the day.

Reviewed June 21, 2012

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8.0
Excellent
Ashish from India
Business traveler
Stayed 2 nights in May 2014

Decent stay, proximity to DIFC and metro station ”

Spacious Rooms

Very nice rooms, with 2 bathrooms, Separate dining and sitting area makes it a great stay. On top of it, this time wi-fi was free for 2 gadgets which is a good thing. Staff, except for some at the reception are courteous and friendly Only negative, not for some though, they don't serve alcohol. Good for family stay and proximity to Dubai Mall, DIFC and Emmar Square makes it an ideal location for business travellers. Even tourists are well connected as it is next to Financial Centre Metro Station.

Reviewed May 15, 2014

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8.7
Excellent
Siti from Singapore
Couple
Stayed 3 nights in December 2013

5 star hotel for 4 star price”

Large comfortable bed, Close to the train, Near the burj khalifa

I had a pleasant stay at Emirates Grand Hotel. I read in the reviews that it was a 5 star hotel with 4 star price, and they were definitely right. It sits among all the other 5 star hotels in the vicinity but they're worth the money. The bed was large and comfortable, the furnishings and colours were soothing, there was a kitchen area that was spacious, the service was good, staff was friendly. I also love that its only 15 min walk to the Burj Khalifa (something you can do on a cool day), otherwise just jump on the train that is 5 min walk from the hotel that can take you to the Burj Khalifa in 2 stops.

Reviewed January 21, 2014

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9.7
Exceptional
Carmen from Lebanon
Couple
Stayed 4 nights in March 2016

Perfect hotel location and price in Dubai”

Room space, location and staff.

Excellent. It was very easy to reach shopping malls in Dubai by metro, taxi or bus plus everything you would need from coffee shops, pharmacies, restaurants, rent a cars and supermarkets are only walking distance from the hotel. We will recommend the hotel to our friends. Believe me, the price per night at the hotel is very good compare to other hotels in Dubai at Sheikh Zayed road.

Reviewed March 13, 2016

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7.7
Very good
Kah from Singapore
Business traveler
Stayed 5 nights in June 2012

great location i swear!!!”

very interesting hotel lift you may want to experience

emirates grand hotel is indeed grand.... hotel workers are great! they are quite helpful most of the time. but i did witness some who encountered not so great ones:( but overall is good i supposed. this hotel is also equip with nice pool and gym, as well as a spa that provides massage services. right behind hotel u can find a 24 hours super market that sells almost everything. just 1 minute walk away. anyway thanks to agoda for the great choice!!!

Reviewed June 21, 2012

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8.8
Excellent
Eleni
Group
Standard 2 Bedroom Suite
Stayed 6 nights in June 2019

Girl,s Trip”

The hotel although aged, suited our needs perfectly. It was kept clean and tidy. My friend and I shared a two bedroom apartment with kitchen - had microwave and washing machine. We were given water bottles each day. The TVs were useless for us (apart from all batteries being flat for the remotes) the stations were fuzzy and English shows were news related. However, we were more interested in reading and rarely got to our room with any time for leisure...very busy days sightseeing. The swimming pool operates from 9 - 9 - perhaps if the hours were longer we might have cooled off in the evening. The hotel is a couple of minutes to the metro, with only one stop to Dubai Mall. Brilliant location. The breakfast had enough choice to get us started each morning. The staff were very helpful and the Tourist Reps were brilliant. There are a few eateries within walking distance and a convenience store. We ate at the Japanese and the Pizza place. Was very nice. We would stay again.

Reviewed June 19, 2019

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9.3
Exceptional
Salem from Saudi Arabia
Couple
Stayed 2 nights in July 2014

great location”

location, comforting and fast check-in

the hotel have great location near of the most wonderful mall which is Dubai Mall. the room was so clean and comforting, I enjoy my staying in it if I have chance to visit Dubai I'll get this hotel for sure, if the price will not be higher.

Reviewed August 06, 2014

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7.7
Very good
Kah from Singapore
Business traveler
Stayed 6 nights in May 2012

huge room”

interesting lift system

emirates grand hotel is located very near the train station, just less that 5 minutes walk. some hotel staffs friendly and helpful, but some are not. but i would say most are ok. quite a few local stays there. this hotel has a nice outdoor swimming pool and gym for worked out. there is also a nice spa for massage service. just behind the hotel, there is a 24 hour operation super market that sells quite a lot of things. overall is great experience.

Reviewed June 21, 2012

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9.2
Exceptional
Mohamed from Maldives
Business traveler
Stayed 8 nights in April 2019

Good Hotel , Careless staffs ”

The Hotel and Location is good for business travellers located stregetically in the new Dubai . The rooms sizes are quite good compares other Hotels nearby. Cons.. No towels were placed in room after room service and even at the first day of check-inn in the room and had to call twice to get it. After check out and after we went to airport we found our the reception staff did not refund our deposit balance. Good our flight was little bit late and the hotel was not far from airport. Had to spent another 100DHS to go back and get back the refund. And the reception staff did not want to take any responsibility for this.

Reviewed May 05, 2019

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6.7
Good
Yen from Singapore
Couple
Stayed 2 nights in November 2014

Locations are good but not the Reception staff”

Location, room amenities and cleanliness

Reception Staff at check in counter not flexible when my daughter who was working in Dubai came to the hotel to stay over for a night. Reception Staff insist that she need an extra bed as the one room apartment we booked can only access to two people as such we need to pay for an extra bed for her. Since we are paying for this room type and there is a couch in the living room my daughter can easily make use of it to sleep for a night. Can't the reception staff be more flexible in allowing her to stay for a night using the living couch? This is the reason that put us back to give a good review of the hotel. Hope these hotel staff can improve their flexibility in this situation in future. Well we might consider another visit to Dubai and stay in Emirates Grand again if they can improve their flexibility and good services to the guests.

Reviewed December 02, 2014

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8.0
Excellent
Richard from Germany
Business traveler
Stayed 3 nights in November 2015

Good if you have meetings in DIFC”

Close to DIFC

Hotel is in walking distance to DIFC (for the period in Dubai when it is not hot, very easy to walk). Also the Dubai Metro is in 2min walking distance and from there you can get anywhere. I had stayed at the hotel next door - Warwick another time and I feel that Warwick's rooms were newer although design and cut was exactly the same.

Reviewed November 29, 2015

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7.6
Very good
MING from Hong Kong SAR, China
Couple
Stayed 3 nights in December 2016

Modern hotel near Dubai Mall, Subway and Restaurants”

Stayed on one bedroom suite no 802 for Dec 23-25 (3 nights), with wifi and breakfast I like below points: 1) it is near subway station which is less than 5 mins walk in relax away 2) Officer Lily in Relations desk is very kind and helpful, she let us early check in and upgrade our king room to one bed room suite and send us nice anniversary cake 3) the room is clean, big, quiet with full kitchen 4) It is 1 subway station away from dubai mall, suggest to walk to dubai mall from hotel which is much faster than taking subway as it takes around 20 minutes to walk from dubai mall subway station to dubai mall 5) good wifi in room 6) good breakfast with various choices 7) check out is quick. 8) help to print out boarding pass for free 9) free shuttle to malls and outlet. 10) there are restaurants near hotel I don't like below points: 1) check in process is confusing as there were 2 counters, bigger reception desk takes very long time for check in and no any sign if it is for check out or check in. Heard that it is for check out only, however as discussed with Relations counter Lily, she said that the bigger reception counter can do both check in and check out. 2) housekeeping work not good enough as seems they always forget that the room is for 2 person so every thing should be two set in bathroom, which is not the case in our 3 nights staying, missing towel or bath gel or lotion daily. 3) the toilet paper location is too far away, not sure if this is standard design for other room. 4) bad smell outside of room, not sure from another room or cooridor but that smell last 3 days during our stay

Reviewed February 05, 2017

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8.0
Excellent
Khaled from Kuwait
Business traveler
Stayed 6 nights in October 2011

I was very pleased in staying in the Emirates Gran”

Customer Service was great.

i was very pleased in staying in the emirates grand hotel. the bed room was in an accepted size, however the living room was big enough, and the bathroom was clean except for the shower curtains where not appropriately hanged. the kitchen was ok but the appliances where little.

Reviewed October 17, 2011

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