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Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel

Removed from saved list

8.3

Excellent

2,174 reviews

2,174 reviews

Housekeeping84
View41
Breakfast18
See map

9.1

Exceptional

Location rating score

Exceptional location
Exceptional for walking
Parking
FREE
Walkable places
The Empty Quarter

240 m

Zyara

280 m

Ikandy

320 m

Union Coop Hypermarket

370 m

Union COOP

410 m

Popular landmarks
The Dubai Mall

1.3 km

Burj Khalifa

1.3 km

Dubai Aquarium & Underwater Zoo

1.4 km

The Dubai Fountain

1.6 km

Dubai Creek

6.7 km

Closest landmarks
Carlton Downtown Hotel

80 m

Emirates Grand Hotel

100 m

Number One Tower Suites

250 m

Dental Center

370 m

DAMAC Properties Dubai PJSC

380 m

Carlton Downtown Hotel

Sheikh Zayed Road, World Trade Centre DIFC, Dubai, United Arab Emirates - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the World Trade Centre DIFC part of Dubai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Burj Khalifa. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

210 meters to public transportation

Front desk [24-hour]

Airport transport

Excellent breakfast

Excellent view

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Transport to airport

Valet parking

Shuttle service

Complimentary WIFi in all rooms

Swimming pool [indoor]

Exercise area

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

4 travelers have booked today.

Value for money8.2
Distance to city center9.7 km
Location rating9.1
Nearest airportDubai International Airport (DXB)
Distance to airport10.4 km

Rooms available at Carlton Downtown Hotel

Excellent
Room comfort & quality

8.3

Deluxe 2 Bedroom Suite
...
  • Room size: 75 m²/807 ft²
  • Non-smoking
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Premium 1 Bed Room Suite
...
  • Room size: 70 m²/753 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Premium 2-Bedroom Suite
...
  • Room size: 98 m²/1055 ft²
  • Non-smoking
  • 1 king bed & 1 queen bed & ...
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Deluxe Room
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
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Panoramic Two-Bedroom Suite
...
  • Room size: 125 m²/1345 ft²
  • Outdoor view
  • 2 single beds & 1 king bed
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Panoramic Suite
...
  • Room size: 84 m²/904 ft²
  • Outdoor view
  • 1 king bed
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Classic One Bed Room Suite
...
  • Room size: 52 m²/560 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Classic Suite
...
  • Room size: 52 m²/560 ft²
  • Shower and bathtub
  • 1 queen bed
Enter dates to see prices
Premium Three Bedroom Suite
...
  • Room size: 98 m²/1055 ft²
  • Shower
  • 1 queen bed and 2 single be...
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QUADRUPLE PREMIUM TWO BEDROOM SUITE TRIPLE/QUAD
...
  • Room size: 75 m²/807 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Carlton Downtown Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Carlton Downtown Hotel?

Carlton Downtown Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150 AED. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Carlton Downtown Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Carlton Downtown Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Carlton Downtown Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Carlton Downtown Hotel. There's an additional charge of 99 AED for adults and 50 AED for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Carlton Downtown Hotel?

Carlton Downtown Hotel features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can business events be hosted at Carlton Downtown Hotel?

On-site venues and convenient event services make Carlton Downtown Hotel an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 35 people. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Carlton Downtown Hotel?

Carlton Downtown Hotel does permit smoking in some areas and is not 100% smoke-free.

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See map

Explore the neighborhood

What people love about Carlton Downtown Hotel

  • 7.6

    Very good
    Spaciousness

    "Spacious rooms with beautiful view of burj."

    Prateek

    |

    May 15, 2022

  • 9.2

    Exceptional

    "Great views awesome free upgrade and early check in."

    Murtaza

    |

    May 10, 2022

  • 10

    Exceptional
    Spaciousness

    "Spacious rooms - City View - Cost is Worth to stay"

    Satheesh

    |

    May 4, 2022

Property ranking|Compared to 3,381 Dubai properties
See all rankings
Location score
9.1/10
Room comfort score
8.3/10
Value for money score
8.2/10
Cleanliness score
8.4/10
Better than
99
%
of Dubai properties
Better than
99
%
of Dubai properties
Better than
97
%
of Dubai properties
Better than
97
%
of Dubai properties
Overall rating:

8.3

Excellent
2,174 reviews
Cleanliness
8.3
Facilities
8.0
Location
9.1
Read all reviews >
What travelers say they love:
Good location, very bear to the metro station.
Mark from United Arab Emirates
Solo traveler
More about Carlton Downtown Hotel

More about Carlton Downtown Hotel

Carlton Downtown Hotel

Take advantage of the many attractions Dubai has to offer with a stay at Carlton Downtown Hotel. Experience the joy of multiple options for activities at this convenient location! Carlton Downtown Hotel is a perfect starting point for numerous sightseeing and tourist choices, with a location just 1.3 km from the Burj Khalifa.
Carlton Downtown Hotel provides the best in services and amenities to help make guests feel comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Dubai.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Carlton Downtown Hotel is furnished and equipped with handy amenities. Some rooms are equipped with blackout curtains and air conditioning for your convenience. In-room entertainment such as cable TV, is provided for guests in select rooms. The hotel also offers a coffee or tea maker, bottled water and mini bar in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries and bathrobes are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Carlton Downtown Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Guests with dietary restrictions will appreciate a selection of cuisine types at Carlton Downtown Hotel including halal options.
A night in at the hotel's bar can be as fun as a night out with your travel companions.
Enjoy the countless activities offered at Carlton Downtown Hotel. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing tennis court at Carlton Downtown Hotel. Pick up something memorable for yourself or those waiting for you back at home, at the souvenir shops.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. Get a photograph of yourself in front of The Dubai Fountain located 1.5 km away, a must-see for anyone visiting Dubai. The best way to remember your time in Dubai is with a nice gift at The Dubai Mall located about 1.2 km away.


Reasons to stay here

Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 98% of the city's accommodation.
This accommodation is highly recommended for its location, scoring higher than 98% of other options in the city.
It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Dubai.

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Amenities and facilities
Very good
Facilities

8

Most talked about facilities

Housekeeping

56 mentions

Swimming Pool

13 mentions

Breakfast

11 mentions

Food & Dining

7 mentions

Languages spoken

  • English
  • Arabic
  • Czech
  • Filipino
  • French
  • Hindi
  • Indonesian
  • Italian
  • Nepali
  • Russian
  • Ukrainian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Hot tub
  • Light therapy
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Internet access – LAN
  • Iron and ironing board
  • LAN Internet in room [charges apply]
  • LAN Internet in room [free]
  • Lock box in room
  • Mini bar
  • Phone
  • Satellite/cable channels
  • Seating area
  • Shower
  • Soundproofing
  • Toiletries
  • Wi-Fi
  • Wi-Fi [complimentary]
  • Wi-Fi [for a fee]
Food and dining
Breakfast options
  • Continental
  • Full English/Irish
  • Buffet
Restaurants on site

Bayty All Day Dining

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Zephyer

  • Cuisine: Middle Eastern
  • Menu: Buffet

Deli Grind Coffe

  • Cuisine: International
  • Menu: Buffet

Jimmy Wickets Sports Bar & Lounge

  • Cuisine: International
Location
Sheikh Zayed Road, World Trade Centre DIFC, Dubai, United Arab Emirates
Exceptional
Location

9.1

Airports

  • Dubai International Airport (DXB)
    10.4 km 26 min drive
  • Sharjah International Airport (SHJ)
    27.7 km 36 min drive

Public transportation

  • Financial Center Metro Station
    210 m 4 min walk
  • Emirates Towers Metro Station
    1.1 km 13 min walk

Hospital or clinic

  • Dental Center
    370 m

Shopping

  • The Dubai Mall
    1.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    160 m 4 min walk
What's nearby

Popular landmarks

  • The Dubai Mall
    1.3 km
  • Burj Khalifa
    1.3 km
  • Dubai Aquarium & Underwater Zoo
    1.4 km
  • The Dubai Fountain
    1.6 km
  • Dubai Creek
    6.7 km
  • Wild Wadi Waterpark
    11.6 km
  • Burj Al Arab
    11.8 km
  • Ski Dubai
    12.8 km
  • Dubai Miracle Garden
    16.9 km
  • Atlantis Aquaventure Waterpark
    17.7 km

Nearby landmarks

  • Carlton Downtown Hotel
    80 m
  • Emirates Grand Hotel
    100 m
  • Financial Center Metro Station
    210 m
  • The Empty Quarter
    240 m
  • Number One Tower Suites
    250 m
  • Zyara
    280 m
  • Ikandy
    320 m
  • Union Coop Hypermarket
    370 m
  • Dental Center
    370 m
  • DAMAC Properties Dubai PJSC
    380 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A tourism tax will be charged directly at the property.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee150 AED
  • Distance from city center9.7 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)99 AED
  • Daily Internet/Wi-Fi fee0 AED

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges3
  • Number of floors47
  • Number of restaurants2
  • Number of rooms 357
  • Room voltage220
  • Year property opened2012
  • Most recent renovation2014

Parking

  • Daily parking fee0 AED

Reviews of Carlton Downtown Hotel from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.3
Facilities8.0
Location9.1
Room comfort and quality8.3
Service8.3
Value for money8.2
High score for Dubai
Rating
9+ Exceptional (465)
8-9 Excellent (184)
7-8 Very Good (172)
6-7 Good (74)
<6 Below Expectation (158)
Time of the year
Mar - May (232)
Jun - Aug (230)
Sep - Nov (231)
Dec - Feb (360)
All guests (2,174)
All room types
All languages

Show reviews that mention 

Showing 1,053 verified guest comments
12345
9.6
Exceptional
Jochem from United Arab Emirates
Couple
Deluxe Room
Stayed 1 night in July 2020

One of the best experiences so far”

I have booked plenty of hotels in Dubai and I would recommend most of them. However, Carlton Downtown was probably the best in terms of value for money if you like staying in your room. This hotel offered a better room and the staff were friendlier than in other hotels (from the same price range). We had a bedroom, living room with kitchenette and a bathroom. I had a nice spot to work and we had a view over Sheikh Zayed road. The staff were very flexible and really nice. The pool is probably the least impressive. We did not enjoy the pool much and the person working there wasn't as friendly nor helpful as the others. It is also awfully windy there and you have to bring your own towel. We did not have the opportunity to try the gym since it was constantly occupied. I like the location because from Sheikh Zayed road you can easily drive to any location in Dubai. I would strongly recommend this hotel unless you think the pool is really important.

Reviewed October 05, 2020

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10.0
Exceptional
Violeta from Bulgaria
Couple
Stayed 7 nights in April 2018

Dubai Trip”

I was traveling to Dubai with my boyfriend for celebrating my Birthday . We stayed at Carlton downtown. I’m extremely happy for choosing this hotel as the lication is very good ,service as well and there is amazing rooftop bar where we were chilling before bed and smoking shisha while having the great view of Dubai mall and Burj Khalifa. I was surprised by the hotel with piece of cace with “happy birthday “ on it on the day of my birthday. It was great gesture and everybody was very kind and helpful. Last but not least they have great room service as well with whole menu proposals . I highly recommend the hotel.

Reviewed May 03, 2018

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Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Responded November 21, 2018
Carlton Downtown Hotel
9.6
Exceptional
Ernesto from Philippines
Family with teens
Premium 1 Bed Room Suite
Stayed 5 nights in May 2019

Great value for money and best location”

The room was super large at a very reasonably cheap price. The staff were all very friendly. A Front desk personnel, Placs and Cherry, were very helpful in giving us tips on where to go and how to take the train. The room cleaner, Ravi was very friendly and did a very good job in cleaning our room. I recommend the Carlton Downtown Hotel Dubai.

Reviewed May 10, 2019

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Dear Valued Guest, Thank you for staying at The Carlton Downtown Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded May 11, 2019
Carlton Downtown Hotel
9.2
Exceptional
Mohamed from United Arab Emirates
Solo traveler
Deluxe Room
Stayed 2 nights in September 2020

Carlton downtown + the stuff”

Every time I’m telling myself I have to recommend this hotel but I get busy , so now I’m telling u about my experience for the 10th time as a guest in Carlton downtown, furniture is luxury and comfortable , view is amazing , location is near for everywhere u can find around u supermarkets, pharmacy, restaurants, Stuff is from another planet, specially the receptionists Gabriel , Yazmine , the morrocn girl I don’t want to forget anyone , but those people will make anything possible for u and to make u feel comfortable, thank u so much , it’s my best hotel in Dubai

Reviewed October 02, 2020

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9.6
Exceptional
Hjh from Brunei Darussalam
Family with young children
Deluxe 2 Bedroom Suite
Stayed 3 nights in December 2018

Dian from Brunei”

Its a pleasure to stay in Carlton Downtown Hotel evethough we had only one night left due to flight delay. Our room has been upgraded from 2 to 3 bedrooms suite and located at the 28th floor. The suite was very big and spacious. It was a very nice view from our suite and we can see Burj Khalifa and the surroundings. The kids had their swimming on top of the hotel and it is really awesome experience for them. Thank you very much to the staffs that provide an excellent services.

Reviewed December 24, 2018

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Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Responded December 29, 2018
Carlton Downtown Hotel
8.8
Excellent
Rose from Singapore
Group
Deluxe 2 Bedroom Suite
Stayed 1 night in December 2018

Spacious room”

Stayed in a 2 bedroom Deluxe suite without breakfast as we stayed over in Dubai for 1 night. Checkin and out were fuss-free. They colleted AED300 for refundable deposit, of which 30 is deducted for the tourism tax. The suite was very spacious with two bedrooms and 2 toilets - one common tpilet and fhe other in 1 bedroom. Location is at the DIFC and near Financial centre Metro station so you can take the train easily. There are a few eateries near the hotel but not shopping. It is a train station away from Dubai Mall. The staff was friendly and hotel was clean.

Reviewed December 17, 2018

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Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Responded December 18, 2018
Carlton Downtown Hotel
10.0
Exceptional
Preetha from United States
Family with teens
Deluxe 2 Bedroom Suite
Stayed 1 night in December 2019

Perfect stay”

We stayed in a 2 bedroom suite with our family for the New Year. The front desk staff were very helpful and ensured that we had a perfect stay. The suite was luxurious and the rooms were clean and spacious. We were able to watch the Burj Khalifa fireworks + Burj Al Arab and Atlantis fireworks from our rooms which we hadn't expected! Carlton Downtown Hotel gave us a very memorable New Year. Thank you so much :)

Reviewed January 03, 2020

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded January 04, 2020
Carlton Downtown Hotel
10.0
Exceptional
Amber from United Kingdom
Solo traveler
Deluxe Room
Stayed 7 nights in November 2020

My home away from home! ”

I loved the Carlton Downtown from the minute I arrived! I extended my stay for one month as everything was perfect. The location is brilliant, my room was amazing and it goes without saying that the staff are so welcoming, helpful and kind, especially Ruben, Ámer, Cameron & Roland. I also visited the hotel salon a number of times for the best blow dry! Thank you all so much, I hope to be back soon. Lots of love from England xx

Reviewed November 29, 2020

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10.0
Exceptional
Fatimah from Singapore
Group
Deluxe Room
Stayed 2 nights in March 2019

It was a fantastic 2 nights stay at Carlton Downtown. The staff were immensely helpful!”

The staff were genuinely helpful and friendly - they took care of every needs. The facilities were fantastic as well. The location was brilliant as it was close to many of the places we wanted to visit. Will definitely book with Carlton Downtown when I’m back in Dubai.

Reviewed March 29, 2019

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded March 30, 2019
Carlton Downtown Hotel
10.0
Exceptional
charmaine from Philippines
Couple
Deluxe Room
Stayed 1 night in December 2020

Value for money”

The place is very accessible and close to Dubai mall. We would also take morning walks to DIFC area and was able to use the tennis court. We got upgraded to a bigger room with an outstanding view of Burj Khalifa. Overall experience was good. Would recommend cleaning of windows to get a nicer view and photo with the said landmark,

Reviewed February 17, 2021

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Dear charmaine, Thank you very much for choosing Carlton Downtown Hotel for your stay in Dubai. We are glad to know that you enjoyed your stay with us and that the place contributed to your positive experience. We would love to welcome you back in the nearest future. With Best Regards, customer service manager .

Responded March 14, 2021
Carlton Downtown Hotel
8.0
Excellent
JOVITA from Philippines
Family with teens
Classic Suite
Stayed 1 night in April 2015

A place to relax after a busy day....”

Friendly staff, hotel proximity to other business utilities (restaurants, supermarkets.......

We decided to try Warwick hotel for a quick, one night stay while in Dubai, attending the COMICON Festival at the World Trade Center Dubai. . Parking is OK with some overflow at the back side of the hotel. However, check in was very smooth, and efficient. All staff from the Front desk, to the housekeeper and to the concierge are very friendly, helpful and welcoming. Our rooms (2 Deluxe suites) were wonderful and cozy. There was a pool area Jacuzzi type at the roof top, for the grade school age kids, not part of our plans but my 7 year old grandson super enjoyed the facility. The hotel and the rooms were clean. Thank you again to all the staff for going just that little extra step for their guests!! We will definitely be back to this place and highly recommend this hotel to others when in the area

Reviewed April 12, 2015

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9.3
Exceptional
Judith from United States
Family with teens
Stayed 1 night in December 2015

Good time!”

Location, we got the room we reserved, friendly staff

We were pleased with the view - we asked for the side of the hotel with the Burj Khalifa for New Year's Eve and got it. The holiday price was high, but "reasonable" for the proximity to the Burj Khalifa. The staff was very friendly. Our reservation for the rooftop New Year party was lost, but the restaurant manager got us in and even gave us a bottle of sparkling wine. The breakfast restaurant manager got the brunch line back-up sorted with amazing efficiency on 1 January. We had an overcharge on our bill, but they sorted that too. We live in Dubai, so we're not sure if we'll stay downtown for the New Year very often, but we certainly will keep the Warwick in mind.

Reviewed January 02, 2016

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9.0
Exceptional
Wasin from Thailand
Solo traveler
Deluxe Room
Stayed 3 nights in April 2015

Great four stars hotel , Great location ”

Near metro station , clean room and nice staff. Just one station to Dubai mall and two stations to World trade station

Near metro station , clean room and nice staff. Just one station to Dubai mall and two stations to World trade station.

Reviewed April 11, 2015

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9.2
Exceptional
Paul from Canada
Couple
Premium 1 Bed Room Suite
Stayed 2 nights in September 2016

great value for money”

We had a 70 sq m apartment for a very reasonable rate, very close to DIFC station. Room service wasn't good (bad food, small menu) and service was a little spotty (they wouldnt help us heat up leftovers and room had no microwave). Overall though, fantastic value for money given the space you get for the price. Gym was also better than at many comparably priced hotels.

Reviewed December 29, 2016

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded December 30, 2019
Carlton Downtown Hotel
7.7
Very good
Abbie from Canada
Couple
Deluxe Room
Stayed 2 nights in December 2014

Unbeatable location”

Proximity from metro station. Close to Dubai Mall. Car rental on site.

Taxi ride from airport to hotel was about 60Dhm (about 15 USD). Right next to Financial Centre metro station which is one stop away from the Burj Khalifa/Dubai Mall. Location cannot be better. The standard room was fairly spacious. The only thing is that the carpet was stained (it was cream in color, bad choice). And the air vent had dust all over it. I wish the hotel staff would be more attentive in cleaning that. Wish I could show you a photo. There are Starbucks and Tim Hortons nearby for breakfast. I didn't have time to visit or use the swimming pool on the top floor. But I did use the Budget car rental counter on-site. Although I pre-booked online and made partial payment already, it still took her 50 minutes to deal with the paperwork. (Can't imagine if there was a line-up, how long that would take.) I may or may not return to this hotel, but the location is really great.

Reviewed January 03, 2015

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10.0
Exceptional
Brendan from Ireland
Couple
Deluxe Room
Stayed 2 nights in February 2015

Good location”

Room. Location. Reestaurant 44.

Located next to the Metro that can take you to most parts of Dubai. Tickets for the metro are very cheap. Keep your metro tickets because it works out cheaper if you reload them instead of buying new ones. Taxis are cheap but the drivers are rude and wont take you unless its a long journey. Also because of one way systems in Dubai they drive all over the place to go a short journey.Staff at the hotel could not do enough for us. Restaurant 44 has a magnificent view of Dubai but a little expensive. Its also walking distance to The Dubai Mall,The Boulvard, Dubai Fountain and Burj Khalifa. We could not fault this hotel.

Reviewed March 01, 2015

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9.2
Exceptional
Ahmad from Saudi Arabia
Couple
Deluxe Room
Stayed 3 nights in December 2019

فندق جداً ممتاز”

I have booked the hotel during the new year night, there are many people living the hotel although the staff succeeded to run the activities smoothly. -location is near from Dubai mall, sheikh Zaied metro station and services. -price was acceptable. -room was very good & big. -staff was cooperative. -cleaning was perfect. Stuff should be improved: - accelerating procedure of check-in. -providing tooth brushing items. In general, the experience was very wonderful as well as the reception Egyptian manager (Sami) who was very helpful and friendly.

Reviewed January 05, 2020

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded January 05, 2020
Carlton Downtown Hotel
10.0
Exceptional
ALLAN from United States
Business traveler
Deluxe Room
Stayed 2 nights in May 2019

Great Hotel”

Great hotel and location, close to downtown and dubai metro station. The front desk staff are very friendly and accomodating, they upgraded my room, this is my 2nd stay and a regular client. Thank you.

Reviewed August 27, 2019

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Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer

Responded August 28, 2019
Carlton Downtown Hotel
9.6
Exceptional
Bee from Malaysia
Solo traveler
Deluxe Room
Stayed 4 nights in March 2019

Excellent overall”

Location is good. Nearby about 2 blocks away, Delma cafe serve cheap & good food. Hotel is just one stop by metro away from Burj Khalifa, Dubai Mall. Check-in is fast by experience front desk. Required AED500 as deposit. Lift need to key in floor number to go up. Lift operates very fast so does the hotel wifi. Super excellent. Was upgraded room with the Burj Khalifa. Can view the Burj Al Arab too.... Hotel is just short distance from metro about 3mins walk. They do provide hair dryer, iron, toilet amenities except toothbrush and tooth paste. Fortunately brought along. Can buy from convenience store nearby (next to Delma cafe). Did not book with breakfast so unable comment however saw in lift the buffet dinner on is Thursday is cheap around AED149 for guest rate... Swimming is on 47th floor but very windy... Overall the hotel has good location, excellent cleaniness, forever helpful & smiling staffs from top till bottom. Will definitely recommend friends and will return in the future

Reviewed March 20, 2019

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Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi

Responded March 24, 2019
Carlton Downtown Hotel
9.3
Exceptional
Mohamed from Maldives
Couple
Stayed 1 night in June 2015

Excellent stay”

Location, Close to metro, Burj Khalifa & Dubai Mall, 5-star rooms

+ Check-in was fast. At the reception, Monica was very helpful. We arrived at about 12:30 and were able to check-in straight away. + We stayed at a Club Suite, and it was fantastic - spacious, extremely clean, well designed and furnished. + View from the room was great too. We had the view of the ocean and city. + Location was great too - metro station about 2mins walk away, a number of cafes and restaurants nearby. Very close to Dubai Mall and Burj Khalifa as well. + As we had an early morning flight, we went to breakfast at around 6:15am, and the food was already ready. We ate peacefully at the empty restaurant. Food was good, what we expected from such a hotel. Nothing negative to say about the hotel as everything went really smoothly for us.

Reviewed June 15, 2015

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