9

Exceptional
6.5% this month
/10
(5,241 reviews)See what guests said
Highly rated by guests – 96% would recommend
Housekeeping12
Food & Dining9
Breakfast9
See map

8.7

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Wufengchi Waterfall 1.3 km
Tangweigou Jiaosi Hot Spring Park 1.3 km
Jiaoxi Hot Springs Park 1.9 km
Jimi Square - Yilan Station 8.3 km
Lanyang Museum 8.9 km
King Car Kavalan Distillery 14.4 km
Yilan Luodong Forestry Culture Park 16.0 km
Luodong Night Market 16.9 km
National Center for Traditional Arts 17.2 km
Suao Cold Spring 27.1 km
Nearby landmarks
Paoma Historical Trail 260 m
Wufengqi Scenic Area 1.1 km
Tangweigou Hot Spring Park 1.3 km
Wufengchi Waterfall 1.3 km
Wufongchi Waterfall 1.3 km
Tangweigou Jiaosi Hot Spring Park 1.3 km
Wufongchi Scenic Area 1.3 km
Sanctuary of Our Lady of WuFongCi 1.4 km
Jiaoxi Xietian Temple 1.4 km
Surewell Fresh Supermarket 1.5 km
Hotel Royal Chiao Hsi

"We stayed for one night only, overall the hotel is nice, good facilities friendly staffs and a very good buffet for dinner and breakfast."

Giacomo - May 6, 2022
Western Style 2 Adults - Bed Hotel Royal Chiao Hsi
Entrance Hotel Royal Chiao Hsi
Lobby Hotel Royal Chiao Hsi
See all 140 photos

Removed from saved list

Hotel Royal Chiao Hsi

No. 69, Wufong Road,, Jiaoxi Township, Yilan, Taiwan, 26247 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Jiaoxi Township part of Yilan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Jimi Square - Yilan Station. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Attention

This property is in high demand!

20 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details."
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Value for money8.4
Location rating8.7
Nearest airportTaipei Songshan Airport (TSA)
Distance to airport33.4 km

Rooms available at Hotel Royal Chiao Hsi

Exceptional
Room comfort & quality

9.1

Lanyang Plain View Japanese Style Room
...
  • Room size: 56 m²/603 ft²
  • City view
  • 3 futons
Enter dates to see prices
Mountain View Japanese Style Suite with Tatami
...
  • Room size: 56 m²/603 ft²
  • Mountain view
  • 3 futons
Enter dates to see prices
Western Style Twin Room
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Quad Suite
...
  • Room size: 62 m²/667 ft²
  • Balcony/terrace
  • 2 single beds and 2 futons
Enter dates to see prices
Lanyang Plain View Western Style Twin Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Western Style 2 Adults
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Lanyang Plain View Western Style Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Suite with Spa Bath
...
  • Room size: 115 m²/1238 ft²
  • Outdoor view
  • 1 sofa bed & 1 king bed
Enter dates to see prices
Family Suite
...
  • Room size: 63 m²/678 ft²
  • Mountain view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Studio (Japanese Suite )
...
  • Balcony/terrace
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Royal Chiao Hsi?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Royal Chiao Hsi?

Hotel Royal Chiao Hsi is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Hotel Royal Chiao Hsi also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel Royal Chiao Hsi has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Yilan with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hotel Royal Chiao Hsi?

Start your mornings right, with the continental and buffet breakfast options offered at Hotel Royal Chiao Hsi. A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 500 TWD for adults and 297 TWD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel Royal Chiao Hsi?

Hotel Royal Chiao Hsi features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in buffet during opening hours. Light meal like coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Hotel Royal Chiao Hsi?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings can be hosted at Hotel Royal Chiao Hsi. In-house catering service is offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Hotel Royal Chiao Hsi?

On-site venues and convenient event services make Hotel Royal Chiao Hsi an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 6 venues can accommodate up to 500 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Hotel Royal Chiao Hsi?

Hotel Royal Chiao Hsi does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hotel Royal Chiao Hsi?

The closest train, metro, or bus station to Hotel Royal Chiao Hsi is Jiaoxi Bus Station, 1.5 km away.

What restaurants are nearby Hotel Royal Chiao Hsi?

Restaurants including Zen Garden Fusion Cuisine of Hotel Royal Chiao Hsi, Hotel Royal Chiao Hsi Lobby Bar and Long Feng Western Restaurant are popular in Hotel Royal Chiao Hsi’s neighborhood which is known as Jiaoxi Township.

What popular shopping places are close to Hotel Royal Chiao Hsi?

Shopping options in Hotel Royal Chiao Hsi’s Jiaoxi Township neighborhood include Red Yeast Museum, Mary Leu Fine Art Carving Gallery and Song Sha Glossy Ganoderma Farm.

What are popular attractions near Hotel Royal Chiao Hsi?

Hotel Royal Chiao Hsi’s location in the Jiaoxi Township neighborhood makes it close to famous attractions including Jiaoxi Hot Springs Park, Tangweigou Jiaosi Hot Spring Park and Jiaosi Hot Spring Park.

What popular natural sightseeing spots are close to Hotel Royal Chiao Hsi?

Hotel Royal Chiao Hsi’s nearby natural sights include Wufengchi Waterfall, Linmei Shipan Trail and Wufengqi Scenic Area located in the same Jiaoxi Township area.

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Explore the neighborhood

What people love about Hotel Royal Chiao Hsi

  • 8.8

    Excellent
    Breakfast

    "We stayed for one night only, overall the hotel is nice, good facilities friendly staffs and a very good buffet for dinner and breakfast."

    Giacomo

    |

    May 6, 2022

  • 8.8

    Excellent

    "I would definitely consider to go back"

    Giacomo

    |

    May 6, 2022

  • 10

    Exceptional
    Staff 

    "Great hospitality"

    min

    |

    October 28, 2021

Property ranking|Compared to 1,424 Yilan properties
See all rankings
Room comfort score
9.1/10
Room size
48 sqm.
Service score
9.4/10
Cleanliness score
9.4/10
Better than
97
%
of Yilan properties
Bigger than
95
%
of Yilan properties
Better than
93
%
of Yilan properties
Better than
93
%
of Yilan properties
Overall rating:

9

Exceptional
3,163 reviews
Cleanliness
9.4
Facilities
9.3
Location
8.7
Read all reviews >
What travelers say they love:
Great stay at the hotel and would come back if possible
Yanyan from Australia
Couple
More about Hotel Royal Chiao Hsi

More about Hotel Royal Chiao Hsi

Hotel Royal Chiao Hsi

Get the most adventure during your time in Yilan when you book a room at Hotel Royal Chiao Hsi. Explore the genuine Yilan that most travelers never see, with a stay at Hotel Royal Chiao Hsi -- located only 8.2 km from Jimi Square - Yilan Station.
At Hotel Royal Chiao Hsi, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Yilan even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at Hotel Royal Chiao Hsi thanks to the hotel's laundromat and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Hotel Royal Chiao Hsi are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Hotel Royal Chiao Hsi even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include daily newspaper, television, in-room video streaming and cable TV.
In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant tea and mini bar at your disposal. Hotel Royal Chiao Hsi also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every morning you can wake up to a delicious free breakfast at Hotel Royal Chiao Hsi. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's karaoke rooms and bar.
Hotel Royal Chiao Hsi has vending machines for 24-hour available light snacks and drinks.
Apart from amenities and services, Hotel Royal Chiao Hsi goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, hot tub, spa and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Engage in some easy evening fun with other guests with the hotel's mini golf course, ping-pong table, yoga room, golf course on site and hiking trails. Get social at the hotel's library, games room and shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Don't miss out on all that Yilan has to offer during your stay at Hotel Royal Chiao Hsi. An afternoon of browsing the works at Lanyang Museum located 8.9 km away can familiarize you with the local art scene. Never forget your time in Yilan with a special gift or trinket from Luodong Night Market just 16.8 km away.


Reasons to stay here

Facilities at this hotel are rated higher than 96% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated it better than 97% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 96% of accommodations in the city.

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Amenities and facilities
Exceptional
Facilities

9.3

Most talked about facilities

Food & Dining

18 mentions

Breakfast

10 mentions

Housekeeping

10 mentions

Swimming Pool

5 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hiking
  • Hot tub
  • Karaoke
  • Massage
  • Mini golf course
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Table tennis
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Breakfast [free]
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Invoice provided
  • Laundromat
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids facilities
  • Playground
  • Swimming pool [kids]

Access

  • Adult-only property
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Available in all rooms

  • Accessible by elevator
  • Adapted bath
  • Adapter
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Carbon monoxide detector
  • Cleaning products
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Dressing room
  • DVD/CD player
  • Fire extinguisher
  • Free bottled water
  • Fruits/snacks
  • Hair dryer
  • Hypoallergenic
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Locker
  • Mini bar
  • Non-smoking
  • Pajamas
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Shower chair
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Streaming service like Netflix
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Whirlpool bathtub
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • Continental
  • Vegetarian
Restaurants on site

雲天自助餐廳

  • Cuisine: Asian, Chinese, European
  • Menu: Buffet, A-la-carte
Location
No. 69, Wufong Road,, Jiaoxi Township, Yilan, Taiwan, 26247
Excellent
Location

8.7

Airports

  • Taipei Songshan Airport (TSA)
    33.4 km 1.0 hour drive
  • Taiwan Taoyuan International Airport (TPE)
    59.7 km 1.4 hour drive

Public transportation

  • Jiaoxi Bus Station
    1.5 km
  • Jiaoxi Railway Station
    1.9 km

Hospital or clinic

  • National Yang Ming University Hospital
    7.7 km

Shopping

  • Luna Plaza
    8.5 km

Convenience store

  • Family Mart
    1.7 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Wufengchi Waterfall
    1.3 km
  • Tangweigou Jiaosi Hot Spring Park
    1.3 km
  • Jiaoxi Hot Springs Park
    1.9 km
  • Jimi Square - Yilan Station
    8.3 km
  • Lanyang Museum
    8.9 km
  • King Car Kavalan Distillery
    14.4 km
  • Yilan Luodong Forestry Culture Park
    16.0 km
  • Luodong Night Market
    16.9 km
  • National Center for Traditional Arts
    17.2 km
  • Suao Cold Spring
    27.1 km

Nearby landmarks

  • Paoma Historical Trail
    260 m
  • Wufengqi Scenic Area
    1.1 km
  • Tangweigou Hot Spring Park
    1.3 km
  • Wufengchi Waterfall
    1.3 km
  • Wufongchi Waterfall
    1.3 km
  • Tangweigou Jiaosi Hot Spring Park
    1.3 km
  • Wufongchi Scenic Area
    1.3 km
  • Sanctuary of Our Lady of WuFongCi
    1.4 km
  • Jiaoxi Xietian Temple
    1.4 km
  • Surewell Fresh Supermarket
    1.5 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Dinner must be booked in advance.
  • Baby cot is available at no additional charge. Advance reservation is required.
  • Maximum children allowed per room is 2.
  • Children 5-11 years old will be charged TWD 3,106 per child per night when using existing bedding.
  • Extra bed is not available at this property.
  • The property offers a transfer service from the bus station at no additional charge,Kindly contact the property for more details.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Extras

  • Breakfast charge (unless included in room price)500 TWD

The property

  • Local Tax ID/ Rental License交觀業字第1215號
  • Number of bars/lounges1
  • Number of floors7
  • Number of restaurants2
  • Number of rooms 198
  • Room voltage110
  • Year property opened2005
Property announcements

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations.

Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations.

Due to the Coronavirus (COVID-19) situation, certain restaurants, bars, public facilities and areas may be closed in accordance with the government directives. Please contact the property for more information.

Reviews of Hotel Royal Chiao Hsi from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.4
Facilities9.3
Location8.7
Room comfort and quality9.1
Service9.4
Value for money8.4
High score for Yilan
Rating
9+ Exceptional (605)
8-9 Excellent (218)
7-8 Very Good (135)
6-7 Good (40)
<6 Below Expectation (49)
Time of the year
Mar - May (282)
Jun - Aug (203)
Sep - Nov (260)
Dec - Feb (302)
All guests (3,163)
All room types
All languages

Show reviews that mention 

Showing 1,047 verified guest comments
12345
9.0
Exceptional
Jenny from Singapore
Group
Western Style 2 Adults
Stayed 2 nights in December 2011

Beautiful room, good food and great service”

Room design, hotel service, set dinner, in-room hot spring bath

Lovely hotel for a 2 to 3 day getaway. The staff has thought of everything you might need, from the little details like the heated toilet seats (excellent in winter), hot spring bath in the room, delicious complimentary snacks and drinks, and wonderful-smelling Harnn toiletries. The highlight was the set dinner which comes with the booking, which was absolutely delicious (I would recommend it over the buffet dinner, which was good but not as good as the set). However, there's not much to be done around the hotel if you're not the chilling out kind. The hotel has a regular shuttle to the Jiaoxi city but it's mainly filled with eateries and souvenir shops -- we were done checking out the streets in 45 minutes. But if all you want is a relaxing time in a beautiful hotel with excellent service, then Hotel Royal Chiao Hsi is highly recommended.

Reviewed December 12, 2011

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9.6
Exceptional
Linda from United States
Family with young children
Quad Suite
Stayed 2 nights in July 2017

Relaxing Resort with family”

This was our 3rd visit to Royal Chiao Hsi Hotel in the past 10 years. We visited when our twins were 9 months old, 7 years old and now 10 years old. The hotel staff has always been attentive to our needs and anticipate kids' needs throughout each visit. We've always stayed in the Japanese suit with kids on futon beds. They are super comfortable and cozy, kids love them and I do too. Extra towels are brought in mid afternoon without asking each day. Their staff from house cleaning, DIY, pool and front desk are friendly and professional. They will go above and beyond to make sure your stay is enjoyable and meet your expectation. I love the fact that you can use the hotel facility before the room is available and after check out. The cost of the room definitely has gone up, but the room cost does include breakfast and dinner buffet each day. Their food quality has maintained above average over last 10 years compared to other hotels. After all, we do come back knowing their staff quality is excellent!

Reviewed July 29, 2017

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9.0
Exceptional
Yong from Singapore
Couple
Western Style 2 Adults
Stayed 1 night in November 2011

Great, personalised service”

Staff were professional & paid fine atttention to details

We called up the hotel & found that they provided a shuttle bus from Taipei (Chiao Hsi Taipei hotel) for $500 Taiwan dollars per pax. When going up the shuttle, they made it a point to remember which luggage belonged to which guests. Upon arrival at the hotel, the staff also invited us all to take a seat while they checked in for us. This meant that none of the hotel guests had to queue up to check in. They remembered our faces very well for check-in. They even had our luggage brought up directly to our rooms upon check-in. There was also a DVD free-rental service which you could request for the catalogue from the reception counters. Max 2 DVDs allowed each time. We chose 2 movies; 1 in English, 1 in Chinese. As we wanted a fuss-free trip back to Taipei, we also booked the hotel return shuttle back to Taipei. This had to be done at least 1 day in advance beforehand & at $500 Taiwan dollars per pax. There were 2 shuttle timings 11.15am or 2.30pm. We opted for the earlier slot, as we still had other sightseeing to do in Taipei. Hotel check-out was 11am. For those who wanted to continue using the hotel hotspring facilities etc after checking out, they were free to do so.

Reviewed December 12, 2011

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8.8
Excellent
cathyichia from United States
Group
Quad Suite
Stayed 1 night in October 2017

Excellent service”

Great hotel to stay for relaxation. Recommend this for group of friends or family. The staff were friendly and professional. The food quality is above average and with a wide selection of food. The air conditioning for my room either it was too cold when it was turn on or it was hot when it is off. I recommend not to use the spa facilities during peak hours since it would be crowded with people. As for my stay this time it doesn't feel like I am getting much out of what you pay for. My previous stay here at Hotel Royal Chiao Hsi was a much better experience.

Reviewed November 02, 2017

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8.7
Excellent
Lin from Taiwan
Family with teens
Mountain View Japanese Style Suite with Tatami
Stayed 2 nights in December 2011

Hotel Royal Chiao Hsi”

wonderful views and great near-by other visiting locations

This is the first time we visited Ilan and stayed at Hotel Royal Chiao Hsi. We enjoyed the stay there, the service were great and people were kind. The Japanese Suite made our stay enjoyable. Dinning was great and the other programs were also very outstanding.

Reviewed January 08, 2012

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9.0
Exceptional
ONG from Singapore
Couple
Western Style 2 Adults
Stayed 1 night in October 2012

High standard hotel with excellent service”

Buffet breakfast and dinner including in room rates

Superb service Nice, large and clean rooms Spring water hot spa was good and relaxing Good facilities Hotel provides free shuttle to/from Chiao Hsi Train station (call to book in advance)

Reviewed November 06, 2012

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7.6
Very good
Chi from Taiwan
Couple
Western Style 2 Adults
Stayed 1 night in March 2018

Good place to relax and enjoy hot spring but does not worth the price”

Good location, it is slightly away from the noisy and crowdy Chiao Hsi downtown and closer to the mountain. Very clean and nice facility. Staff members are just doing their job instead of taking extra good care of you (Don't make you feel warm). Buffet breakfast and dinner is excellent. Room is clean and comfortable. However, the price is too high, given that the service is not excellent and the view from your room is also not 5-star, I think this hotel is overpriced.

Reviewed June 20, 2018

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9.0
Exceptional
oh from Singapore
Group
Western Style 2 Adults
Stayed 1 night in February 2013

Amazing and Beautiful Hotel!”

Onsen, hot spring, food !

Beautiful hotel and great service! The scenery surround the hotel is breathtaking! The Air is crispy clean! U dun even feel like u are in Taiwan! its Heaven on Earth! The room are just equally amazing and superb clean, the bed are so comfortable u just feel like sleeping on it after having a great time in the hot spring. The service is great except that it is very crowded and they tends to forget yr orders. I rem once i had some Sake in the lobby and wanted the balance of sake to bring it to my room, while i was waiting for my sake to arrive in my room, to my horror i was told all the service staffs from the lobby bar had went home! Well i still get my sake after waited for more than 30 mins. No apologies from the staffs thou. However, i am still overall please with everything. I went with my mother, as this is our first time in Yilan Jiaosi it is definitely worth it ! I will be back and still stay at this hotel!

Reviewed March 04, 2013

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9.6
Exceptional
Thomas from Hong Kong SAR, China
Family with young children
Western Style 2 Adults
Stayed 2 nights in July 2019

Exceptional”

We booked the smallest room and it was still pretty large in size with a good sized seating area / living room for 2 adults & 1 child with a view overlooking Yilan. The lobby was huge with a generous space to host a range of activities for kids. The pool & hot water baths were lovely. Staff were very friendly. The buffet & set meals were both fantastic. Large gift shops & activities were planned throughout the day by the hotel. The recreation area can get packed at times, but it had a lot of diversity from pool, ping pong for adults and a sand pit for kids. Will definitely return again. Thanks for a lovely stay.

Reviewed July 28, 2019

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Dear guest, thank you very much for your kind feedback about our team. It was a great pleasure having you with us and we hope that you will return soon for your next visit! Best regards, Hotel Royal Chiaohsi(EOMD)

Responded August 02, 2019
Hotel Royal Chiao Hsi
9.3
Exceptional
Ng from Singapore
Family with young children
Western Style 2 Adults
Stayed 2 nights in August 2015

We felt like royalty!”

Very good service standards, beautiful and well equipped rooms, excellent on site facilities

We had an amazing time at Hotel Royal! The service standards from the staff are top notch and we were made to feel very well taken care of from the point of arrival. You can really just stay within the hotel compound throughout the stay as there are so many activities and facilities. But if you are feeling adventurous, you can also venture to the nearby waterfalls and take in the breathtaking view. We left some items behind during check out and the staff were so considerate to mail it back to us. We love everything about Hotel Royal and highly recommend this property!

Reviewed August 05, 2015

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9.6
Exceptional
Linda from United States
Family with young children
Western Style 2 Adults
Stayed 1 night in July 2017

Perfect family resort with kids”

This was our 3 time staying at the hotel in the last 10 years. Our children were 9 months old on our first visit, 7 years old on our 2nd visit and 10 years old this trip. Each time we find the hotel staff extremely professional and friendly. They always take care excellent care of us. We adults and kids enjoy their DIY projects, game room access, pools and hot springs, and the food. Kids love falling asleep in the most comfortable futon mattresses end of the day. We truly enjoy all the amenities at the hotel and the welcoming staff. During our 2nd visit, I lost my diamond earrings and didn't even know it. We had just left the hotel and on the train home. Housekeeping called and informed me that they found my earrings and as promised I received them in the mail the very next day. I can't thank them enough for their honesty and efficiency of returning lost items.

Reviewed April 09, 2018

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10.0
Exceptional
Timothy from Hong Kong SAR, China
Family with young children
Western Style 2 Adults
Stayed 2 nights in December 2018

We really enjoyed our stay with the grandparents and our 2 year old. The buffet was great. ”

It was a great stay. Weather was not great so we spent one full day indoor, there were lots of books and children play area. On the sunny day, we hired a car to take us to meihua lake and some farms. Yilan is so great family trip! I highly recommend this hotel esp if you’re travelling with young child.

Reviewed December 12, 2018

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Dear Timothy, thank you so much for your lovely words about your recent stay in our hotel. We are delighted to hear that you enjoyed your days in Yilan and especially with us. We will pass on you compliments to our team who will be delighted to hear that they are doing a good job. Hope to have you with us soon again! Best regards, Hotel Royal Chiaohsi(EOMD)

Responded December 13, 2018
Hotel Royal Chiao Hsi
6.7
Good
Hsiang from Taiwan
Couple
Western Style 2 Adults
Stayed 1 night in January 2013

Good introduction for room service and good restau”

Good service

The one of famous hotel on Chiao Hsi but its not my expectation, its not deserved. I supposed the room rate is higher than others. Its nice place and quiet but it seems crowded of people inside and make more noisy. The swimming pool is too small and the facility is not safety for kids.

Reviewed February 04, 2013

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6.8
Good
Linda from Singapore
Couple
Western Style 2 Adults
Stayed 1 night in November 2019

Branded but dated hotel”

Room is huge but poorly designed. Toilet is so small that a big size guy will have to squeeze in carefully. Bed is on a platform with little walking space on both sides, therefore not friendly for elderly or people with mobility problem. Hotspring tub in room is smaller that many of the other hotels in Jiaoxi. Outdoor spa was disappointing with only a few spa pools and a swimming pool but the environment is very nice and relax. Big buffet breakfast and dinner with many varieties so it is great for people who enjoy food. Dinner time is divided into two time slots. First slot from 5.30pm and second seating at 7.30pm on a first come first serve basis. The Royal bakery is very popular and their breads sell out fast. They sell a macadermia nut nougat candy which is really good and great for gift. On the whole, if you have deep pocket, this place is worth a stay Buffet breakfast and dinner were good with many varieties. Take note that there are two time slots for diinner, from 5

Reviewed November 13, 2019

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Dear guest, thank you so much for your valuable feedback about your stay with us. We sincerely apologize that we fell short on your expectations in some area. Your helpful comments are much appreciated, and your feedback will help us to continually improve the qualities of services offered to all our guests. Thank you for staying with us, and we look forward to another chance to serve you. Best regards, Hotel Royal Chiaohsi (EOMD)

Responded November 16, 2019
Hotel Royal Chiao Hsi
10.0
Exceptional
Chris from Canada
Couple
Western Style 2 Adults
Stayed 2 nights in June 2012

Lovely hotel and service with a smile”

nice hot springs, good service, good food

we spent two nights in the hotel (sunday and monday night). we found weekend is filled with families with children and our monday stay was very pleasant with only 50% of people we encountered on sunday. we tried the buffet and set dinners, both are great. the breakfast buffet and the japanese breakfast are very good as well, up to 5 stars hotel standard. the hot springs are great, they are comparable to those in japan. the hotel is also full of activities for their customers, young and old. we took the shuttle bus to and from the train stations, the drivers were very polite and helpful. we took the shuttle bus back to taipei main station at the end of the trip, and it only costs us which is the same costs as the train but more comfortable and quicker ( 1 hour vs 1 hr 45 minutes by train). the hostess show us the room also blew us tea while explaining the room features to us. very nice. i would recommend this to friends and come back to visit again.

Reviewed June 10, 2012

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10.0
Exceptional
Chui from Singapore
Group
Western Style 2 Adults
Stayed 1 night in March 2012

Absolute luxury!”

Very comfortable room and incredible hotsprings park

There were 8 adults and a 14 month baby in our group. We booked 3 Western Suite Mountain View rooms and 1 Japanese Suite Mountain View room. Simply WOW! Both rooms were just so comfortable and luxurious. We loved the private bath tub in the room that allowed us to have our own hot-springs bath in our privacy. We had a lot of fun in the hot-springs park - different types of hot-springs pools but we have to dip in with swim suits. For those who like outdoor baths with no swim suits, there are hot-springs areas in the hotel that are gender-specific. Buffet spread dinner was simply marvelous. We loved the cider vinegar and all the fresh Taiwanese fruits served. The air is so fresh and crisp. We will come back to this hotel when we travel to Taipei. From Taoyuan, we booked a car and drove with the help of a GPS. Took us about 1.5 hours. Drive was very beautiful - mountains, valleys and tunnels.

Reviewed March 23, 2012

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10.0
Exceptional
Chui from Singapore
Couple
Mountain View Japanese Style Suite with Tatami
Stayed 1 night in March 2012

Best Hotel in Yilan County”

everything!

We booked the Japanese Suite Mountain View room. Very comfortable and luxurious. The bed is on the floor, but yet, very easy for us to sleep! We loved the private bath tub in the room that allowed us to have our own hot-springs bath in our privacy. We had a lot of fun in the hot-springs park - different types of hot-springs pools but we have to dip in with swim suits. For those who like outdoor baths with no swim suits, there are hot-springs areas in the hotel that are gender-specific. Buffet spread dinner was simply marvelous. We loved the cider vinegar and all the fresh Taiwanese fruits served. The air is so fresh and crisp. We will come back to this hotel when we travel to Taipei. From Taoyuan, we booked a car and drove with the help of a GPS. Took us about 1.5 hours. Drive was very beautiful - mountains, valleys and tunnels. Staff were simply out to please us!

Reviewed March 23, 2012

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9.2
Exceptional
Lam from Hong Kong SAR, China
Group
Mountain View Japanese Style Suite with Tatami
Stayed 1 night in January 2018

My only choice in Yilan! ”

Hotel is VERY clean and nice. It looks new too. Rooms are huge. Facilities are all in good condition. Hot spring is very nice too! I was worried about dinner and breakfast but it turns out to be very nice! (I wasn't a buffet person and I was worried about the quality and choice of food) but then there are SO MANY choice you can never finish, and each of the quality is good too! Staff are very friendly and helpful. I have nothing to complain at all....thank you so much and i surely would love to return!

Reviewed February 05, 2018

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8.4
Excellent
Cecile from France
Group
Mountain View Japanese Style Suite with Tatami
Stayed 1 night in November 2017

Excellent”

Hotel is v nice contemporary design with Japanese character. Different levels of infinity pool and onsen baths are beautifully laid out with sweeping view of Yilan plain and hills...authentic traditional Japanese onsen GREAT!

Reviewed November 16, 2017

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10.0
Exceptional
Ailing from Singapore
Group
Mountain View Japanese Style Suite with Tatami
Stayed 1 night in December 2018

Worth the extra money”

Stayed here one night with my mother and elderly grandmother. Hotel room was very clean and well appointed - japanese style room with beautiful mountain view. We enjoyed the ladies private onsen very much. The room charge included dinner and breakfast which were buffet style. Dinner selections were the usual, nothing remarkable but breakfast was much better. Staff were very polite and professional. Beautiful hotel grounds, very spacious and luxurious.

Reviewed December 25, 2018

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Dear guest, thank you so much for your kind feedback about your recent stay in our hotel. We are delighted to hear that you enjoyed your days with us. We will pass on your compliments to our team who will be delighted to hear that they are doing a good job. Looking forward to welcome you again soon. Best regards, Hotel Royal Chiaohsi(EOMD)

Responded December 25, 2018
Hotel Royal Chiao Hsi
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