Beyond first class”

I have resided here now on several occasions, and for very good reason :- Previously Peninsula, Shangri-La, Four Seasons, all fine establishments, the manner in which the Ritz-Carlton goes way above and beyond in order to personalize and pamper the experience is mind blowing. The staff from those who service the room to the management are committed with an intensity which leaves other hotels on a similar level far behind. This, from a considered and lengthy experience of all hotels quoted.

Hotel with the best service ever”

This is the best hotel i ever stay in means of the services that offered by the staffs. Since this is my first visit to Japan, Tokyo, I was quite unsure that I would did allright as people told be that Japan could be difficult as mostly japanese aren't speaking in english and taxi are so expensive that you have to travel mostly by train or subways which directions and istructions are all in japanese. since the first time i step my foot in the hotel, all the staff are so welcoming and thoughful and caring. They seemed to understand that we would need all the help we could possible get and they keep on offering help all the time. And they all so polite and nice. They will make sure and keep ion checking if we are comfortable all the time.For example, as we brought our 3years old twin girls with us, we planned on going to disneyland, then we asked the consierge to give us direction on how to get there, what they did is that they provide us with a printed map and step by step instruction typed nicely on a piece of paper on how to get there, which line of train should we hopped into,where shuld we get of for the next train and how long the walk and whichway to go. Amazingly they do this everytime you asked them direction to go somewhere. Theycan even buy you advance ticket to dysney by charging little extra if you afraid of the ticket to be sold out. They do your postal for you so no need to go to the post office on your own, they called the money changer if you want to exchange money to make sure that they have enough for you to exchange. And so many little things that, enat they offer that make our holiday a pleasent,enjoyable and a delighful one.Mostly the staffs are all speak a fluent english that hardly found in tokyo

Allways Beauty”

I'm very happy with this wonderful hotel. Huge views. Good stuff and services. Thank you Ritz-Carlton.

Love the neighborhood ”

Little park across street, all the restaurants and nightlife and ritz Carlton service and amenities —

Nice Hotel and Nice service”

The service is excellent, and staff is quite friendly and helpful. The room is quite large compared with other hotels in Tokyo. I like the location of the hotel. It's easy to go to any other places of Tokyo. And the night life of this area is amazing.

fantastic will definitely come back”

it was great experience. I always stay in Peninsula in Ginza. That's a very good choice too, btw. This is my first time in Ritz in Roppongi. The room was big and clean, The staff are very attentive. I can't think of anything negative. I will come back in July :P

Excellent stay”

Favourite Ritz Carlton property.

Good service and location. Ambitious and helpful staff.”

Good location, elegant and wonderful environment . The staff are really nice , friendly and helpful. Unforgettable experience in Tokyo

Excellent serive, great location, worth the money”

It's a very pleasant experience to stay at this hotel, I get impressed by their clerks from entrance, lobby, swimming pool, and room service. They make you feel the true hospitality and make your stay a really enjoyable one. The room quality, city night view, and room cleaness are no doubt the top you can find. But it's really their serive making it exceptional.

Exceptional”

Everything is perfect. The location is really good and convenient. Subway just downstairs and a whole shopping mall just underneath the hotel which is so amazing. The staff were nice and they spoke your language. You can see staff from different nationalities in the hotel and greet you everywhere.

Exceptional”

Location is fantastic. Hotel room is big. Very clean and the service is the best. Very friendly and helpful staffs. Staff will put extra effort to help in your every needs

AMAZING VIEWS”

my favourite hotel in tokyo

Good hotel at Roppongi station”

Everything is good except the room rate is way too expensive , I can get a club floor with other five star hotel

unforgettable stays”

If you have some event like your birthday or girlfriends birthday, I strongly recommend this hotel. Don't forget that you got special events.

Location can't be beat”

Hard to beat this nightlife location, you can walk to restaurant and bars and clubs, beds are great and staff is terrific

enjoyable stay”

The staffs are very friendly, and have direct access to the subway. Part of any office building, and therefore lots of reastaurant choices.

A stylish hotel with fabulous views”

I love staying at this hotel but am happier when someone else is paying

amazing views ”

Fabulous .from the check in to the check staff are brilliant .

Nightlife nearby”

A great bar, and walk to all the restaurants and nightclubs, noodle

Great location”

Very centrally located, with lots of local restaurants nearby. Easy access to public transport and within walking distance to roppongi hills.