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Imperial Hotel Tokyo
Imperial Hotel Tokyo
Imperial Hotel Tokyo
Imperial Hotel Tokyo
Imperial Hotel Tokyo
Imperial Hotel Tokyo
Imperial Hotel Tokyo

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9.2

Exceptional

1,983 reviews

1,983 reviews

Shops2
View2
Housekeeping2

Highly recommended.

Alex
- Jun 11, 2022
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
The Imperial Hotel Arcade

60 m

Sucre

60 m

Theatre Crea

100 m

Tokyo Takarazuka Theatre

100 m

Nissay Theatre

100 m

Popular landmarks
Ginza

850 m

Tokyo Tower

1.9 km

Shinjuku Gyoen National Garden

4.6 km

Ueno Park

5.0 km

Meiji Jingu

5.3 km

Closest landmarks
Ginza Corridor Gai

200 m

Kagami Crystal Ginza

230 m

Godzilla Statue

240 m

Hibiya Park

270 m

Kagoshima Yurakukan

270 m

Imperial Hotel Tokyo

1-1, Uchisaiwai-Cho 1-Chome Chiyoda-Ku, Ginza, Tokyo, Japan, 100-8558 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Ginza, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

350 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Airport transfer

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Swimming pool [indoor]

Kids club

Check-in/out [express]

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money8.6
Distance to city center1km
Location rating9.4
Nearest airportHaneda Airport (HND)
Distance to airport13.8 km

Rooms available at Imperial Hotel Tokyo

Exceptional
Room comfort & quality

9.3

Imperial Floor Deluxe King or Twin Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 semi double beds or 1 kin...
Enter dates to see prices
Main Building Superior King Room - Non-Smoking
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 queen be...
Enter dates to see prices
Park View Corner Suite
...
  • Room size: 115 m²/1238 ft²
  • Outdoor view
  • 1 sofa bed & 2 single beds
Enter dates to see prices
Main Building Deluxe Twin Room
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Imperial Floor Deluxe Twin Room
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 2 semi double beds
Enter dates to see prices
Main Building Deluxe King Room
...
  • Room size: 42 m²/452 ft²
  • Park view
  • 1 king bed
Enter dates to see prices
Main Building Superior Twin Room
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Suite
...
  • Room size: 115 m²/1238 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Room
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 2 semi double beds
Enter dates to see prices
Imperial Floor Deluxe King Suite
...
  • Room size: 80 m²/861 ft²
  • Street view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Imperial Hotel Tokyo?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Imperial Hotel Tokyo?

Imperial Hotel Tokyo is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 900 JPY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Imperial Hotel Tokyo has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Tokyo with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Imperial Hotel Tokyo?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Imperial Hotel Tokyo. Western breakfast is available for guests. There's an additional charge of 6200 JPY for adults and 6200 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Imperial Hotel Tokyo?

Imperial Hotel Tokyo features on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and western. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Imperial Hotel Tokyo?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Imperial Hotel Tokyo. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Imperial Hotel Tokyo?

On-site venues and convenient event services make Imperial Hotel Tokyo an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 3000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Imperial Hotel Tokyo?

Imperial Hotel Tokyo does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Imperial Hotel Tokyo?

The closest train, metro, or bus station is Hibiya Train Station, 340 m away from Imperial Hotel Tokyo.

What restaurants are nearby Imperial Hotel Tokyo?

Imperial Hotel Tokyo’s neighborhood is Ginza which includes popular restaurants such as Kamon, The Rendez-Vous Lounge & Bar and Imperial Lounge Aqua.

What popular shopping places are close to Imperial Hotel Tokyo?

Located in the Ginza area, Imperial Hotel Tokyo is close to great shopping choices like The Imperial Hotel Arcade, Sucre and Imperial Hotel Plaza Tokyo.

What are popular attractions near Imperial Hotel Tokyo?

Imperial Hotel Tokyo is located in Ginza area, which is famous for attractions such as Ginza, Hama Rikyu Gardens and Tsukiji Jogai Market.

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See map

Explore the neighborhood

What people love about Imperial Hotel Tokyo

  • 10

    Exceptional

    "Highly recommended."

    Alex

    |

    June 11, 2022

  • 9.6

    Exceptional

    "A hotel with a long history in Japan."

    Yumi

    |

    May 29, 2022

  • 8.8

    Excellent

    "Great place."

    Abderrahim

    |

    December 22, 2021

Property ranking|Compared to 4,547 Tokyo properties
See all rankings
Service score
9.5/10
Cleanliness score
9.5/10
Room comfort score
9.3/10
Location score
9.4/10
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
Better than
98
%
of Tokyo properties
Overall rating:

9.2

Exceptional
1,983 reviews
Cleanliness
9.5
Facilities
9.1
Location
9.4
Read all reviews >
What travelers say they love:
If I ever visit Tokyo again I will definitely choose Imperia...
Yidan from United States
Solo traveler
More about Imperial Hotel Tokyo

More about Imperial Hotel Tokyo

Imperial Hotel Tokyo

Get the most from an urban escape in Tokyo when you book a room at Imperial Hotel Tokyo. Located right in the city center, Imperial Hotel Tokyo saves you time and travel by letting you wake up right in the heart of the best neighborhood.
Have a hassle-free trip while enjoying the services and amenities offered by Imperial Hotel Tokyo. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Tokyo even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Imperial Hotel Tokyo thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Imperial Hotel Tokyo from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Imperial Hotel Tokyo even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include daily newspaper, television, in-room video streaming and cable TV.
In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. Imperial Hotel Tokyo also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Imperial Hotel Tokyo begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Imperial Hotel Tokyo has vending machines for 24-hour available light snacks and drinks.
Imperial Hotel Tokyo offers unique recreational opportunities for all guests. End your days in total relaxation with a visit to the massage, hot tub, salon, spa and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Cool off on hot days by joining water-world activities like non-motorized water sports. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Tokyo like a true local. Experience local culture through architecture at Tokyo Tower located 1.9 km away.


Reasons to stay here

Facilities at this hotel are rated higher than 98% of other accommodations in the city.
Guests who stayed here really appreciated the room comfort, scoring it higher than 99% of accommodations in the city.
Staff and service here are considered high quality by past guests whose ratings put it above 99% of the city's options.

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Amenities and facilities
Exceptional
Facilities

9.1

Most talked about facilities

Breakfast

12 mentions

Food & Dining

8 mentions

Housekeeping

7 mentions

Swimming Pool

5 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Ticket services
  • Tours
  • Water sports (non-motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Infirmary
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Taxi service

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Daily newspaper
  • Free bottled water
  • Hair dryer
  • Refrigerator
  • Towels
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
Restaurants on site

Les Saisons

  • Cuisine: French
  • Menu: Buffet

La Brasserie

  • Cuisine: French
  • Menu: Buffet

The Imperial Viking Sal

  • Cuisine: European
  • Menu: A-la-carte

Parkside Diner

  • Cuisine: American, European
  • Menu: Buffet

Kamon

  • Cuisine: Japanese, Steakhouse
  • Menu: Buffet

Tokyo Nadaman

  • Cuisine: Japanese
  • Menu: Buffet

Tokyo Kitcho

  • Cuisine: Japanese
  • Menu: Buffet

San Applause

  • Cuisine: Japanese
  • Menu: Buffet

Ten-ichi

  • Cuisine: Japanese
  • Menu: Buffet

Nakata

  • Cuisine: Japanese, Sushi
  • Menu: Buffet

Sushigen

  • Cuisine: Japanese, Sushi
  • Menu: Buffet

Peking

  • Cuisine: Chinese
  • Menu: Buffet
Location
1-1, Uchisaiwai-Cho 1-Chome Chiyoda-Ku, Ginza, Tokyo, Japan, 100-8558
Exceptional
Location

9.4

Airports

  • Haneda Airport (HND)
    13.8 km 23 min drive
  • Narita International Airport (NRT)
    58.4 km 56 min drive

Public transportation

  • Hibiya Train Station
    340 m 4 min walk
  • Uchisaiwaicho Subway Station
    370 m 2 min drive

Hospital or clinic

  • Jujin Clinics
    520 m

Shopping

  • Ameyoko Shopping Street
    4.5 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Ginza
    850 m
  • Tokyo Tower
    1.9 km
  • Shinjuku Gyoen National Garden
    4.6 km
  • Ueno Park
    5.0 km
  • Meiji Jingu
    5.3 km
  • Shibuya Crossing
    5.4 km
  • Asakusa
    5.7 km
  • Sensoji Temple
    5.9 km
  • Tokyo Metropolitan Government Building observation room
    6.3 km
  • Tokyo Skytree
    6.3 km

Nearby landmarks

  • The Imperial Hotel Arcade
    60 m
  • Sucre
    60 m
  • Theatre Crea
    100 m
  • Tokyo Takarazuka Theatre
    100 m
  • Nissay Theatre
    100 m
  • Imperial Hotel Plaza Tokyo
    120 m
  • HIBIYA KADAN
    140 m
  • Nihonbashi Shimane-kan
    170 m
  • Hibiya Chanter
    170 m
  • Hayashi Kimono
    170 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Airport transfer is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details prior to arrival.
  • Guests must provide a valid credit card upon check-in to secure any damages incurred during the stay. No preauthorization will be made.
  • The name of the guest checking in must match the reservation. If the name does not match, guest should revise it before checking in. A credit card security deposit is required upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until00:00
  • Check-out until12:00

Getting around

  • Airport transfer fee900 JPY
  • Distance from city center1km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)6200 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges3
  • Number of floors31
  • Number of restaurants12
  • Number of rooms 697
  • Room voltage100
  • Year property opened1890
  • Most recent renovation2009

Reviews of Imperial Hotel Tokyo from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.5
Facilities9.1
Location9.4
Room comfort and quality9.3
Service9.4
Value for money8.6
High score for Tokyo
Rating
9+ Exceptional (275)
8-9 Excellent (76)
7-8 Very Good (40)
6-7 Good (12)
<6 Below Expectation (12)
Time of the year
Mar - May (116)
Jun - Aug (86)
Sep - Nov (101)
Dec - Feb (112)
All guests (903)
All room types
All languages

Show reviews that mention 

Showing 415 verified guest comments
12345
10.0
Exceptional
Yidan from United States
Solo traveler
Stayed 5 nights in July 2019

Perfect hotel”

I stayed in imperial hotel last Christmas and I really enjoyed my time there. So when I visit Tokyo this summer I chose to stay here again. The experience was absolutely amazing! Location is right in the center of Tokyo so it is a huge bonus if you want to dine or shop at Ginza. Staff were extremely professional and friendly: They helped me book several restaurants in Tokyo and made sure my requests were all taken care of! My room was spacious and the decorations inside were magnificent. If I ever visit Tokyo again I will definitely choose Imperial Hotel.

Reviewed August 03, 2019

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10.0
Exceptional
Wayne from Singapore
Couple
Main Building Superior King Room - Non-Smoking
Stayed 1 night in November 2015

Excellent stay”

Hospitality of staff, location of hotel and grandeur

The Imperial Hotel Tokyo was our last night in Japan after 14 days. We had stayed in various ryokans and 5* hotels, but the Imperial Hotel Tokyo leaves the biggest impression. The Imperial Hotel Tokyo noted that my wife and I were on our honeymoon and upgraded us to a suite. The suite itself was impressive. A large living room, a king-size bed, free movies, gold trimmings on bathroom fittings... it was a shame that we had only stayed one night. The hospitality of the hotel and staff was noticeable at every turn. The staff greeted us at corridors, lift lobbies and other public areas. There was an old world charm in this hotel. I would most definitely stay in this hotel again the next time I am in Tokyo.

Reviewed November 24, 2015

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8.7
Excellent
Ruby from United States
Solo traveler
Stayed 4 nights in April 2013

Fabulous hotel!”

Location, food, service

The Imperial is steeped in tradition as perhaps the oldest international hotel in Japan. Frank Lloyd Wright's famous and beautiful building was its distinguishing characteristic during the postwar era. It's now a bustling tower and main building, just like most other hotels. But, the location is superb, within minutes of all the convenient subways and JR lines; loads of shopping around the corner; with the fabulous restaurants and watering holes which make Ginza the top neighborhood in Tokyo. The staff is some of the best in Japan and they take great pride in working at the Imperial. When I return to the Imperial, I would opt to stay in the main building next time. The Tower is a trek from the closest hotel coffee shop, therefore I ordered room service for breakfast every morning. It was prompt and excellent. Also, foreigners can join the Imperial Hotel Club at no extra cost. I found the Club lounge to be a good place for meetings, and didn't mind the extra charge for drinks/snack.

Reviewed April 29, 2013

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10.0
Exceptional
Lynette from Singapore
Family with teens
Stayed 3 nights in November 2017

Outstanding service in an outstanding hotel ”

This is truly one of the great hotels that emphasizes service and elegant style. It is superbly situated near the Ginza and the Imperial palace and is close to at least 3 subway stations and Tokyo station. From the minute you enter the staff were impeccable - polite gracious and friendly, ready to help at any time. We were delighted to be upgraded to the top floor of the Tower building whose rooms overlooked the Ginza, quite a stunning site at night. The complimentary continental breakfast was served in our room with silver service on a trolley. The rooms amenities were outstanding and we were very comfortable throughout our stay. My parents stayed here in the 60s and loved it. If you get a chance stay here please do and you will not regret it. We would love to come back soon!

Reviewed November 20, 2017

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9.0
Exceptional
TAN from Malaysia
Couple
Main Building Superior King Room - Non-Smoking
Stayed 3 nights in July 2012

Great Location with Generous Rooms”

Clean,Smoke Free and attentive chamber maids

As a regular toThe Imperial Hotel, the standard of service and attention paid to guests' preference is indeed above par excellence. I am, as usual, satisfied with the bedroom/bathroom cleanliness and the prompt attendance of the service staff. My stay in Tokyo has revolved between The Imperial Hotel and Okura (New Wing) which is split 60/40% respectively. A recommendation I wouldl like to make, which is common practice in hotels like Shangri-la, is the special welcome accorded to guests who have stayed at the hotel before i.e. all your particulars are completed before the guests' arrival and we either sign the completed check-in forms or it is brought to the bedroom for signature. Each such guest is welcome by their last name....and it makes the guest feel really good.....especially after a long flight. Such a welcome will surely be a breath of "fresh air" to any traveller. Gim Hoe Billy, TAN

Reviewed August 05, 2012

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10.0
Exceptional
kriangsak from Thailand
Family with young children
Stayed 6 nights in March 2019

Great hotel. Great staff. Great location”

It's our first time to travel to Tokyo with 15 month kid. So a good location, facilities and services were our requirement, even the price was kind of over our budget. The Imperial Tokyo was our right decision. We got all our requirements. Actually the services were beyond our expectation. Bellboys always gave us hands every time our taxi reached to hotel.-tons of stuff to carry because of the baby. The hotel offers the greatest facilities but disguises in old styled fashion. I can't think of the greater and more convenient hotel than The Imperial. Besides, there are many good restaurants in the hotel complex. pricy but what you will get always worthy

Reviewed March 25, 2019

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10.0
Exceptional
William from Australia
Couple
Stayed 1 night in November 2017

We loved this hotel”

The Imperial Hotel was exemplary. We stayed just one night, the last night of our Japan holiday - we would have liked to stay longer! Public areas and our room were beautifully appointed. Staff were very attentive to our wishes. We joined the Imperial Hotels International Club before our arrival at the hotel and were upgraded to an Imperial room in the old building (we had originally booked a standard tower room). There is a real sense of history at the hotel and the architecture is from an other era - fascinating. We would definitely stay there again when we visit Tokyo again.

Reviewed November 23, 2017

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9.2
Exceptional
Adrian from United Kingdom
Couple
Main Building Deluxe Twin Room
Stayed 3 nights in April 2019

Comfortable, clean and spacious”

If you want to stay in the Tokyo/Ginza region and are willing to pay the 5-star prices then this is the place to stay. It has an almost old work charm but that didn't mean in need of revocation. The room gadgets all work well and the bathroom is modern. Staff are very helpful. The pool and gym aren't large but each time I went I was the only user. Do join their Imperial International Club (or whatever it's called) on their web page as it makes checking in easier. Agoda slightly beat the booking direct price and everything went smoothly.

Reviewed April 20, 2019

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9.7
Exceptional
John from United States
Solo traveler
Stayed 2 nights in October 2008

Great stay”

Room was wonderful especiall the bath. Staff was well above standard. Breakfast, though pricey, is very good.
None

This is the sixth time I have visited Japan and have stayed at the Imperial before. It is a wonderful place to stay if you are doing business in downtown Tokyo or if shopping is your pleasure as the Ginza is just a five minute walk. The hotel is very well maintained and the staff is always the best. If you have the opportunity to stay in Tokyo, you should give the Imperial at least one try!

Reviewed October 13, 2008

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10.0
Exceptional
Pimprapa from Thailand
Group
Stayed 3 nights in December 2009

imperial hotel tokyo”

staff, service, location
-

Imperial hotel tokyo is one of the best hotel in japan. I enjoyed 3 nights there. the location of the hotel is very close the the shopping street Ginza. The room is clean. The hotel staff are well-trained and very polite. The restaurant in the hotel is also good but quite expensive.

Reviewed January 02, 2010

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9.6
Exceptional
David from United States
Couple
Stayed 3 nights in April 2017

Imperial a World-Class Hotel”

No matter how widely you've traveled, the Imperial Hotel is a wonderful experience, and the best of Japanese service. It wasn't that our room was especially huge or extravagant, but rather a sense that everything worked really well and the staff really cares about guests. The electronic keys opened the doors quickly and easily, the shower was great and had a temperature control that worked, the room had a control panel for the room temp and lights and both worked like a charm (when was the last time your room thermostat in a hotel actually worked?). If you need anything, like ice, it's immediately delivered to your room....and the staff refuses tips (like many service people in Japan)! The pool/sauna/whirlpool are a dream, and equipped with everything including fresh hair brushes and razors. Our only gripe came one day when we returned about 2 pm from a day out and the room hadn't been cleaned. One call quickly straightened that out, and on other days we learned to request that our room be cleaned by noon or 1. Only other quibble is that rooms The Tower (a second building) require a bit of a walk from the main hotel. But that is compensated for by the elevators that work very well, no matter how busy the hotel. A great hotel experience overall.

Reviewed April 30, 2017

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10.0
Exceptional
Alvin from Indonesia
Group
Stayed 1 night in June 2018

One of the BEST SERVICE Hotel, i’ve ever been in”

My stay in Imperial Tokyo is memorable. One thing about this hotel that i highlight is their level of customer service, is really really great. The hotel room itself looks very modern , good, and very comfortable. The location of the hotel is also very strategic, 1 minute walking to Hibiya metro station, also very near with Hibiya shopping mall. When i saw some pictures from the websites, i was kind of worried that the hotel looks a little bit old from those pictures. But, let me tell you, that this is wrong. The moment you stepped into lobby of the hotel, you’ll find really good atmosphere of what a 5 star hotel should be. Their level of customer service is really high with a touch of Japanese hospitality. All in all, i suggest everyone to stay in this hotel.

Reviewed June 21, 2018

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9.7
Exceptional
Robyn from Austria
Group
Stayed 1 night in February 2014

Tokyo has something to interest everyone.”

Location, service and interesting history.

From the Check-in to Check-out - everything was exceptional. They had noted my special request - as two lady friends traveling on a birthday celebration - and not only provided the twin bed room but also a gift and an upgraded room (to the main building, with a sitting room). We enjoyed shopping in the arcade downstairs also and were delighted by the wonderful service. Thank you Imperial Hotel Tokyo ! We might just make this an annual event !!

Reviewed February 24, 2014

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9.0
Exceptional
Robert from United States
Couple
Main Building Superior King Room - Non-Smoking
Stayed 5 nights in March 2012

Worthy of repeat stays.”

Wonderful staff. High quality ambiance. Great water pressure in shower. Quiet rooms. Great location.

This week was my third stay at the Imperial Hotel Tokyo. I am a member of the Imperial Club, so I asked if any room upgrades were available. This was not possible, so my wife and I shared a somewhat small room. We both really appreciated the great water pressure in the shower. We thought there might be a Sunday brunch in the top floor restaurant and were surprised to see breakfast (only) had ended as early as 9:30am.

Reviewed April 01, 2012

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9.7
Exceptional
Timothy from United Kingdom
Family with young children
Stayed 4 nights in February 2016

One of the best stays in Tokyo”

Service, location, fast check out

From the minute we areived until stepping back into a taxi to leave, the hotel staff couldnt do more to help up. Superb hotel, excellent facilities with very responsive and attentive staff. The location of the hotel was perfect for us, with a 1yr old it was easy to walk into Ginza find food or coffee in the area and wander around soaking up Tokyo. Two main metro stations also walking distance helped move around the city without needing taxis the whole time. The hotel service was exemplary, from the check in at reception to concierge to the room service delivery, everyone tried to make us feel at home and do all they could to help us relax on holiday. Would highly recommend this hotel, perhaps not the cheapest, but certainly amazing value for money and perfect for a city trip like this when you eventually want to escape thencity and chill in your hotel at the end of anlong day walking around.

Reviewed February 10, 2016

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8.7
Excellent
Kieren from Australia
Family with teens
Main Building Deluxe King Room
Stayed 5 nights in June 2012

Fabulous Location”

Location, service

The hotel is located right by the Imperial Palace and one of the largest green areas of Tokyo. The hotel is also an easy walk from the Ginza shopping area. The service is first class, but this is not really a tourist hotel. Short sleeves are frowned on and the local Japanese stare at any one in holiday shorts. Men are expected to wear a jacket in the public areas of the hotel, although we did not comply with this, we were pointed towards the sign frequently requesting a jacket to be worn.

Reviewed July 01, 2012

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8.4
Excellent
Scott from Canada
Family with teens
Tower Building Standard Room
Stayed 1 night in December 2019

Okay hotel for high cost”

We stayed at a cheaper accommodation for 3 nights and wanted to treat ourselves by staying in a more "luxurious" hotel for our last night in Tokyo. The Imperial Hotel was recommended by a friend so we booked it. The lobby is large and impressive and the "Old Imperial Bar" was a great place to have a cocktail; however, the room was quite average and the western breakfast buffet was extremely disappointing for a hotel of this price. I think there are many better places in Tokyo that can provide a more memorable experience.

Reviewed January 02, 2020

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10.0
Exceptional
Christopher from United Kingdom
Couple
Main Building Superior King Room - Non-Smoking
Stayed 3 nights in November 2017

Excellent service and facilities in every way.”

We enjoyed our stay at the Imperial Hotel and were impressed by the facilities, the cuisine for breakfast in the Parkside Diner and the exemplary courtesy and helpfulness of all your staff. We would recommend the hotel unhesitatingly to anyone wishing to stay in a central position in Tokyo prepared to pay an appropriate price for top-class experience.

Reviewed November 24, 2017

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10.0
Exceptional
terence from United States
Business traveler
STANDARD TWN
Stayed 4 nights in April 2019

A Mature Hotel”

There are many fine hotels in excellent locations in Tokyo and the Imperial is as good as most of them. Perhaps it is not the most modern or high-tech, but it would be hard to fault any aspect of the hotel and its operations. Many of the more recent additions to the "5-star" hotels in this wonderful city would be twice the price. For a business traveler whose company watches expenses, this is the perfect combination of prestige and price.

Reviewed April 24, 2019

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9.2
Exceptional
MARIANNE from United Kingdom
Couple
Stayed 3 nights in August 2018

Excellent location ”

Excellent location, very attentive staff. Rooms in main building are light and nicely decorated, well equipped bathrooms. Drinks in the bars are expensive even by Tokyo standards. However the location in Ginza means there is a huge number of restaurants and bars nearby, great transport links and proximity to the Imperial Gardens

Reviewed August 26, 2018

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