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Hyatt Regency Tokyo
Hyatt Regency Tokyo
Hyatt Regency Tokyo
Hyatt Regency Tokyo
Hyatt Regency Tokyo
Hyatt Regency Tokyo
Hyatt Regency Tokyo

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8.5

Excellent

1,897 reviews

1,897 reviews

Housekeeping39
View12
Shops3

Excellent location, great service!

Yin
- Apr 23, 2021
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Tokyo Metropolitan Government Building observation room

140 m

Shinjuku Sumitomo Building

140 m

Memorial Museum for Soldiers, Detainees in Siberia, and Postwar Repatriates

150 m

Tokyo Metropolitan Government Buildings

160 m

Tokyo Metropolitan Government Office

180 m

Popular landmarks
Shinjuku Gyoen National Garden

1.8 km

Meiji Jingu

1.8 km

Shibuya Crossing

3.6 km

Tokyo Tower

6.1 km

Ginza

7.3 km

Closest landmarks
Tokyo Tourist Information Center, Tokyo Metropolitan Government Building

190 m

Japanese Prefectural Tourism Promotion Corner

210 m

Shinjuku Mitsui Building

260 m

Pentax Square

270 m

Kumano Shrine

270 m

Hyatt Regency Tokyo

2-7-2 Nishi-Shinjuku, Shinjuku, Tokyo, Japan, 160-0023 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Shinjuku, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant, fitness center and spa on-site.

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Highlights

160 meters to public transportation

Front desk [24-hour]

Excellent view

Inside city center

140 meters to Tokyo Metropolitan Government Building observation room

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the hotel is taking multiple steps for customer’s wellbeing with precautionary measures including enhanced cleaning and sanitization procedures in all guestrooms, dining outlets and public spaces in an effort to maintain a safe environment. "

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Luggage storage

Spa

Fitness center

Bar

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money7.8
Location rating8.4
Nearest airportHaneda Airport (HND)
Distance to airport17.7 km

Rooms available at Hyatt Regency Tokyo

Excellent
Room comfort & quality

8.5

Deluxe View Room with King Bed
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe View Twin Bed
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club King Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Twin Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Regency Suite
...
  • Room size: 71 m²/764 ft²
  • City view
  • 2 semi double beds
Enter dates to see prices
Ambassador Suite
...
  • Room size: 112 m²/1206 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Atrium Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
View King Bed
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
View Twin Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 semi double beds
Enter dates to see prices
2 Twin Beds
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hyatt Regency Tokyo?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hyatt Regency Tokyo?

For those who wish to drive their own cars, Hyatt Regency Tokyo has a car park available for guests. Parking is available for an additional charge. If you're looking for an easy way to get around Tokyo with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Hyatt Regency Tokyo?

Full american breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 3993 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hyatt Regency Tokyo?

Hyatt Regency Tokyo features 5 on-site restaurants for your dining convenience.

What is the smoking policy at Hyatt Regency Tokyo?

Hyatt Regency Tokyo does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hyatt Regency Tokyo?

The closest train, metro, or bus station to Hyatt Regency Tokyo is Tocho Mae Subway Station, 140 m away.

What restaurants are nearby Hyatt Regency Tokyo?

Hyatt Regency Tokyo’s neighborhood is Shinjuku which includes popular restaurants such as Kako, Eau de Vie and Miyako.

What popular shopping places are close to Hyatt Regency Tokyo?

Located in the Shinjuku area, Hyatt Regency Tokyo is close to great shopping choices like Shinjuku Isetan, Tokyo Wonder Wall and Ricoh Imaging Square Shinjuku.

What are popular attractions near Hyatt Regency Tokyo?

Hyatt Regency Tokyo is located in Shinjuku area, which is famous for attractions such as Shinjuku Gyoen National Garden, Tokyo Metropolitan Government Building observation room and Shinjuku Golden Gai.

What popular natural sightseeing spots are close to Hyatt Regency Tokyo?

Hyatt Regency Tokyo is located within Shinjuku, which makes it conveniently close to natural sights including Mt. Hakoneyama and Ichigaya Fish Center.

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Explore the neighborhood

What people love about Hyatt Regency Tokyo

  • 10

    Exceptional
    Location

    "Excellent location, great service!"

    Yin

    |

    April 23, 2021

  • 8.8

    Excellent

    "it was a good hotel considering they accommodated a 3rd person in our room with no charge."

    Emilie

    |

    January 3, 2020

  • 8

    Very good
    Staff 

    "Staff is friendly and very professional."

    Lina

    |

    December 10, 2019

Overall rating:

8.5

Excellent
1,897 reviews
Cleanliness
8.8
Facilities
8.3
Location
8.4
Read all reviews >
What travelers say they love:
Facilities were great and staff was friendly and helpful.
Jason from Canada
Solo traveler
More about Hyatt Regency Tokyo

More about Hyatt Regency Tokyo

Hyatt Regency Tokyo

For travelers who want to take in the sights and sounds of Tokyo, Hyatt Regency Tokyo is the perfect choice. Its convenient location right in the city center allows you more time to see all that Tokyo has to offer.
Enjoy all that Hyatt Regency Tokyo has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Tokyo is made even more convenient with the taxi services available at the hotel. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Hyatt Regency Tokyo. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Hyatt Regency Tokyo provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. Some rooms at Hyatt Regency Tokyo are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at Hyatt Regency Tokyo. A relaxing end to every day is possible with a visit to the salon and spa. Burn off you vacation calories with a quick visit to the hotel's fitness facility.


Around the property

An array of attractions are a must-see while visiting Tokyo. Be sure to stop by Tokyo Tower located 6.0 km away, one of the most famous of all local landmarks.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Housekeeping

46 mentions

Internet

23 mentions

Breakfast

16 mentions

Food & Dining

14 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Spa
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Taxi service

Available in all rooms

  • Air conditioning
  • Bathtub
  • Free bottled water
  • Hair dryer
  • Refrigerator
  • Towels
Food and dining
Restaurants on site

中国料理 翡翠宮

  • Cuisine: Chinese

カフェ

  • Cuisine: Italian
Location
2-7-2 Nishi-Shinjuku, Shinjuku, Tokyo, Japan, 160-0023
Excellent
Location

8.4

Airports

  • Haneda Airport (HND)
    17.7 km 26 min drive
  • Narita International Airport (NRT)
    64.0 km 1.0 hour drive

Public transportation

  • Tocho Mae Subway Station
    150 m
  • Toei Subway
    330 m

Hospital or clinic

  • Okubo Clinic
    420 m

Shopping

  • Ameyoko Shopping Street
    7.8 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    180 m
What's nearby

Popular landmarks

  • Tokyo Metropolitan Government Building observation room
    140 m
  • Shinjuku Gyoen National Garden
    1.8 km
  • Meiji Jingu
    1.8 km
  • Shibuya Crossing
    3.6 km
  • Tokyo Tower
    6.1 km
  • Ginza
    7.3 km
  • Ueno Park
    8.0 km
  • Asakusa
    9.8 km
  • Sensoji Temple
    9.9 km
  • Tokyo Skytree
    11.0 km

Nearby landmarks

  • Tokyo Metropolitan Government Building observation room
    140 m
  • Shinjuku Sumitomo Building
    140 m
  • Tocho Mae Subway Station
    150 m
  • Memorial Museum for Soldiers, Detainees in Siberia, and Postwar Repatriates
    150 m
  • Tokyo Metropolitan Government Buildings
    160 m
  • Tokyo Metropolitan Government Office
    180 m
  • Tokyo Tourist Information Center, Tokyo Metropolitan Government Building
    190 m
  • Tokyo Marathon
    190 m
  • Shinjuku Skyscraper District
    210 m
  • Tokyo Wonder Wall
    210 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The minimum age of guests to stay is 20 years if unaccompanied by an adult.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

Extras

  • Breakfast charge (unless included in room price)3993 JPY

The property

  • Number of bars/lounges1
  • Number of floors28
  • Number of restaurants5
  • Number of rooms 744
  • Room voltage100
  • Year property opened1980
  • Most recent renovation2009
Property announcements

Due to the Coronavirus (COVID-19) circumstances, the hotel is taking multiple steps for customer’s wellbeing with precautionary measures including enhanced cleaning and sanitization procedures in all guestrooms, dining outlets and public spaces in an effort to maintain a safe environment.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The facilities, services, and the opening hours of the property is subject to change. Please refer to their official website for any update.

Reviews of Hyatt Regency Tokyo from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.8
Facilities8.3
Location8.4
Room comfort and quality8.5
Service8.7
Value for money7.8
High score for Tokyo
Rating
9+ Exceptional (210)
8-9 Excellent (168)
7-8 Very Good (200)
6-7 Good (52)
<6 Below Expectation (57)
Time of the year
Mar - May (156)
Jun - Aug (164)
Sep - Nov (175)
Dec - Feb (192)
All guests (986)
All room types
All languages

Show reviews that mention 

Showing 687 verified guest comments
12345
9.0
Exceptional
Michael from Philippines
Family with young children
Stayed 4 nights in October 2015

Great hotel in Shinjuku”

Convenient Airport Transfers due to Airport Limousine, Free shuttle service to Shinjuku Station, Next to Metropolitan Govt Office where the Observatory is.

Our 4-night stay at Hyatt Regency Tokyo was great. I travelled with my wife and 2 young sons (4 yr old and 2 yr old). We stayed at a twin bed room. The room was spacious as our 2 sons kept running around the room. The reception and concierge were very helpful especially to guiding us how to get to the tourist destinations we wanted to go. They also gave us options as to which train transfer were most convenient for us given that we were travelling with kids. The hotel is 1 train station away from the Shinjuku station but it's not a problem. The hotel provides for free shuttle service to the shinjuku station every 20 minutes. The hotel is located beside the Metropolitan Government Office where tourists are free to go up their Observatory. They have the North and South Observatory where you can see almost the whole of Tokyo. You can even see Mount Fuji from afar. There is also a small park at the back of the hotel if you want to go for a run in the morning.

Reviewed October 12, 2015

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10.0
Exceptional
Sng from Singapore
Family with teens
View Twin Room
Stayed 7 nights in March 2016

Clean and Comfortable”

Clean room with comfortable bed. Train station neatest is Tochomae, which open till 11pm (Japan time). Hotel provides shuttle bus to Shinjuku Station as well. Last shuttle bus from Shinjuku to hotel is 9:50pm (Japan time). Very convenient and easy to travel everywhere in Tokyo when u stay at this hotel. Hyatt Regency Tokyo is the perfect hotel to stay in Tokyo. :)

Reviewed March 28, 2016

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10.0
Exceptional
Terrance from United States
Group
1 King Bed
Stayed 4 nights in April 2018

Great Location”

First time visitors to Tokyo. Location was near transportation, restaurants and beautiful sites. Our room was very clean, well maintained and comfortable. The staff made us feel very welcome and went out of their way to help us with all our questions. They were so polite and always had a smile to share. We only ate one breakfast in the hotel. While the food was good, the cost of the offered meals were a little pricey. We will definitely return to the Hyatt Regency Tokyo on our next visit!

Reviewed August 19, 2018

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8.8
Excellent
TECK from China
Family with teens
2 Twin Beds
Stayed 5 nights in July 2018

2 complaints”

It is rather uncommon that a hotel charges guests to use the Gym and swimming pool. Hyatt Regency Tokyo charges 2000yen/person/entry. I think Gym and swimming pool should be part of an offered facility should not be run like a restaurant. The other complaint would be the safety box. Apparently , the box can be literally removed from the cabinet. Normally this is screwed on to the cupboard or cabinet. I am not sure if this is the same for every room.

Reviewed July 11, 2018

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9.3
Exceptional
Amy from China
Solo traveler
Stayed 3 nights in November 2014

Spacious and newly renovated”

Spacious, clean, and convenient

This was my 3rd stay at Hyatt Regency Shinjuku. The Hotel was not new, but the room type I stayed this time was Deluxe City View, it was newly renovated and feeling very comfortable. I like the shuttle bus to Shinjuku station and the airport limousine services very much. They are just at the front door and made my trip very convenient. I will consider to stay at the same Hotel again in the near future.

Reviewed November 18, 2014

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9.3
Exceptional
Duong from Vietnam
Business traveler
Stayed 3 nights in May 2015

Pleasant stay”

Location, staff, service

Our stay at Hyatt Regency was quite pleasant. Centrally located with walking distance to Shinjuku (shuttle bus available as well). Room is quite small however very clean. The staff are very friendly and helpful. Would come back again for my next trip to Tokyo

Reviewed May 22, 2015

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9.6
Exceptional
CHOO from Singapore
Group
Club King Room
Stayed 3 nights in December 2016

New Year's stay at the Hyatt Regency Tokyo”

We booked a three night stay at this 36 year old property in Shinjuku - it really is an icon in the area. The entrance facing the monolithic Tokyo met building says built in 1980. The hotel has since upgraded its interiors with a new look lobby decorated with a dramatic gigantic kite with a famous kabuki character , rooms that have modern facilities and a contemporary wabi sabi feel. The staff are fluent in English and very helpful. We managed to get a reservation at the hotel's Chinese restaurant for our NYE's dinner, book airport transportation to Narita on Jan 2nd and enjoy the NYE choir and jazz performance in the lobby! And catch a stunning view of Fujisan from the Regency Club floor west window.

Reviewed January 03, 2017

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9.7
Exceptional
Mark from Australia
Couple
Stayed 14 nights in November 2015

Great stay”

Location, friendly English speaking staff, amenities

Great place to stay in Shinjuku with wonderful friendly staff. Only downside is the expensive price but that is in line with other hotels in the area. I would not fail to recommend this hotel to anyone looking to stay in Shinjuku. One confusing thing is that there are 3 Hyatt hotels in Tokyo and since people including myself can confuse them.

Reviewed December 01, 2015

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9.3
Exceptional
Ramesh from Singapore
Solo traveler
Stayed 4 nights in September 2015

Amazing Hotel Hyatt Regency in Shinjuku”

extremely efficient staff, great food and super convenience

I stayed at the Hyatt on 5day-4night vacation from 23rd September. It was a very good stay because the staff were super efficient at everything. My only bugbear was that the room service menu was only available for a short period of time. Sadly this meant that you should check the timings because after 8.45pm, most items on the dinner menu woudl not be served as the kitchen was closed. The hotel also provides a complimentary shuttle to Shinjuku station more than 3 times an hour during the day. This was so very convenient. You might like to take a walk to Shinjuku Station by yourself but this would take you about 15 to 20 mins. It was raining during the time I was there so I was thankful for the shuttle service. The airport limousine bus also stops here and from Haneda Airport, this took about 35 minutes. The hotel room is very comfortable and there are some good tv channels to watch. I watched quite a bit of Sumo wrestling in the afternoons. The toilet facilities are great and there are always enough amenities. A very enjoyable stay and I would like to come stay there again.

Reviewed October 01, 2015

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10.0
Exceptional
John from United States
Couple
Stayed 3 nights in September 2012

Wonderful Hotel”

Is in a great location, great rooms, great restaurants in the hotel.. The hotel staff was very helpful with maps ans suggestions.

we arrived at the hotel by taking a train from the airport to the train station closest to the hyatt. we walked about one-third mile underground (which everyone uses) to get to the hotel. unknown to us, the hotel did have a free shuttle every twenty minutes from the local train station, just follow the signs or ask information which exit has the shuttle stop. the hotel was in a great location and within walking distance of lots of sight-seeing and shopping. or, the subway is a great way to get to other areas of town that you want to visit. the hyatt was everything we expected. we stayed our first five nights in tokyo at the hyatt. we were able to explore a lot of the city.

Reviewed October 15, 2012

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9.2
Exceptional
jane from Indonesia
Family with teens
Deluxe View Twin Bed
Stayed 1 night in May 2017

Always the best”

Busier version from it's sister Park Hyatt, Hyatt Regency Tokyo also have the same excellent service. The concierge did a great job in helping me to send a package to my friend living outside Tokyo.

Reviewed April 29, 2018

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10.0
Exceptional
Anders from Sweden
Couple
Stayed 3 nights in October 2013

A good ending to a great trip”

Service, location, size of the rooms

We had an excellent stay at Hyatt Regency in Tokyo, with one minor setback. Why not offer free Internet? They charge per MAC address, not unit which is even more irritating. Besides that, everything was great. We got upgraded to a bigger room and the service was top notch.

Reviewed October 29, 2013

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9.3
Exceptional
Mingsrih from Indonesia
Family with young children
Stayed 4 nights in December 2013

Very great hotel”

Friendly staff, quick response, luxury

I'm very enjoy stayed at Hyatt, the staff member are friendly and always give me quick response. The concierge staff are very helpfull to guide me and give me direction to the place I want to visit and they even call the shop I want to visit to make sure if they open on that day because on first January some off shop and mall are closed for holiday. The room it's very comfortable and clean, the bed also comfortable too. The food it's exellent, we can choose for 3 restaurant to have a breakfast. And this hotel provide a shuttle bus for compliment every 30 minute until 9.40 pm to and from Shinjuku station. For all...this hotel is very best hotel with the good service from all staff, my children very enjoyed stay at this hotel. The hotel price is very worth it with all the service and the luxury.

Reviewed January 10, 2014

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9.2
Exceptional
Anthony from Thailand
Couple
Stayed 2 nights in February 2015

Great hotel”

Considering how small the other hotel rooms I've stayed at in Japan are, the Hyatt Regency is nearly twice the size or as big as a normal size hotel room you would find in the States. Location of the hotel is 5 min walk to subway train and the area has a few nice bars. It's easy for taxi drivers to find and they have a shuttle bus that'll take you to the airport for a small amount. Overall highly recommend if you don't mind spending on the room.

Reviewed February 08, 2016

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8.7
Excellent
Dana from New Zealand
Couple
Stayed 6 nights in April 2015

Shinjuku stay”

Good location close to metro, clean rooms, comfortable bed

Enjoyed our stay at the Regency Hyatt - the location was good for us - very handy to Shinjuku central with metro station underneath the hotel. Disappointed with the hotel Caffe Restaurant - food only ok for high price paid. Rooms very clean and comfortable - very comfy bed!

Reviewed April 18, 2015

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10.0
Exceptional
Arthur from United States
Solo traveler
Stayed 3 nights in May 2014

It was really nice to stay at a Hyatt again.”

Staff, Location and quality of the facility

I had a great stay. Both my checkin and checkout were seamless. The staff was super friendly and extremely helpful. Agoda needs to update their listing of the facilities though. The gym is not free if you are not a Hyatt Gold member. The cost to use the gym, pool, etc. is about $20.00 USD per visit. Also the internet is about $3.00 USD per device per day. If you are a Hyatt Gold member both are free. The hotel is super close to the Shinjuku Train Station. I'd say it was a 10 minute walk from the West exit. Also there are many restaurants all within walking distance. Last but not least, the quality of the facility and rooms were excellent.

Reviewed May 15, 2014

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9.3
Exceptional
Charles from Singapore
Couple
Regency Suite
Stayed 1 night in November 2012

A Grand Hotel in the heart of Tokyo”

Location is is good in that it is in the heart of town yet nestled abit away from the crowd

The Hyatt Tokyo Hotel is a very nice and comfortable hotel. My wife and I really appreciated the fact that the Duty Manager went out of his way to make sure we were able to check in abit earlier than policy allows. As my wife was not well and we had just returned from a long journey from Hakone, we appreciated that kind gesture. We were delighted when we checked into our room that it was very spacious by Japanese Standard and tastefully decorated. We enjoyed our Sunday lunch buffet at the hotel restaurant very much. It was very crowded but when we finally sat down to enjoy our meal, we were happy that they offered a wide spread and there was an Italian Guitarist who went round the table serenading to everyone and was enthusiastic about doing so. As expected, all their staff members are very well trained and polite which added to our pleasant stay at this hotel.

Reviewed February 04, 2013

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9.3
Exceptional
Lourdes from Philippines
Family with teens
Stayed 7 nights in September 2015

Awesome.....relaxing.....safe”

Cleanliness....courteous staff.....shuttle bus on time....and near to places where you like to go.

Relaxing. Our disappointment is the fact that the use of the gym and swimming pool are not included the hotel fee unlike in so several hotels we have been......use of the pool and gym are part of the amenities. We also recommend that round trip transfer to the airport be included in the hotel rate in order to avoid stress on the part of the hotel guest. However , we highly recommend Hyatt Regency Hotel

Reviewed September 24, 2015

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8.4
Excellent
Andi from Indonesia
Group
2 Twin Beds
Stayed 3 nights in February 2018

Good option”

The hotel situated 15 minutes walk from shinjuku station. However there are free shuttle bus from hotel to shinjuku station every 20 mnts. There is also tochomae metro station right under the hotel that can connect to shinjuku station. We were upgraded to a better room during check in. But didn’t hyatt rewards point because booking was made through agoda. We stayed for the Tokyo Marathon and the location is somewhat perfect for the start of the marathon.

Reviewed February 28, 2018

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9.0
Exceptional
Dane from Australia
Couple
Stayed 5 nights in September 2015

Excellent ”

Great food good size rooms 24 hour room service

Would happily stay again and recommend to others was a lil outta of the town centre however they do have a free Hyatt bus that ran Daly trips to Shinjuku and below the hotel was three resturants a seven 11 and direct access to one of four Shinjuku train stations. I also walked a few times from the hotel to Shinjuku and it's a cool 15-20 flat walk.. Only one problem I faced.. Some staff members had really basic English however this is very common in Japan the langues barrier is challanging

Reviewed September 28, 2015

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