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來自726份評價
  • 酒店衛生及舒適度 8.2
  • 設施 7.4
  • 位置 8.0
  • 客房舒適度 8.2
  • 服務 8.4
  • 性價比 8.5
  • 餐飲 7.2

9 Barbara W.
Canada
2016年2月18日
Great hotel would definitely recommend to friends!
Friendliness of the staff, wonderful breakfast, everyone was so helpful.
It was wonderful. Can't find anything wrong with it. Only complaint - didn't have enough hot water for showers. They upgraded us when we arrived which was a nice surprise.

8 John P.
Hong Kong
2016年3月7日
Very friendly and helpful staff
staff
Our staff was brief (only 1 night), but we were in and out of the hotel several times as we left our bags there whilst travelling around (Ha Long Bay, Sapa Hills). The staff were really excellent, and got us the package tours we wanted for a reasonable price.

9 Thi L.
Vietnam
2016年2月13日
Value for money
Friendly, clean, comfort

7.6 Nicola M.
United Kingdom
2016年2月3日
Enjoyable stay
Depending on what you are planning to do in Hanoi depends on the area you should stay in - do your research first. We was in a good location, but Hanoi is a very busy place there is little foot paths and most hotels are on busy roads! The rooms are clean and we had hot water. Staff are helpful and friendly

8.7 Alex P.
United States of America
2016年2月7日
Decent value hotel
Location, accommodating staff, free wifi
Decent stay for the money. Great location and staff were very friendly and helped us with all of our bookings and excursions. Free breakfast in the morning and free wifi (worked pretty well). Room and bathroom were clean but I had 2 issues: 1) bed was rock hard (as some other reviews commented) I like form mattresses but this felt like sleeping on concrete 2) bedding and towels were old and a bit ripped... Were clean but they could be replaced to freshen up the room Overall a decent stay for $16/night but I don't think this hotel is on par with other 3 star hotels. Seems more like a 2 star.

8.4 Christopher K.
United States of America
2016年1月26日
Great cheap place
The staff were friendly and helpful. Great service. Clean, comfortable rooms. A good location. And extremely affordable for the experience. I will definitely stay again the next time I visit Hanoi.

9.2 DAMIAN C.
United Kingdom
2016年1月27日
Great value, very friendly staff
Stayed 5 days and could have stayed longer. Great if you're looking for good value for money. Good location for seeing Hanoi.

8.4 Jerry W.
United States of America
2016年1月25日
FRIENDLY STAFF
The Serenity is good value for the money. The staff is very friendly and helpful. I was given a free upgrade upon check in ! I also like the location because it is on a quiet street, just near the Dang Ha market.

8.3 Amandine H.
France
2016年1月16日
Good personnel
Organization, clean , good location

5 Javier R.
Spain
2016年1月3日
Keep looking
The staff were nic