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河內2號寧靜酒店 (Hanoi Serenity Hotel 2)

17 Nguyen Van To Street, 老城區, 河內, 越南 - 顯示地圖

優秀 8.1
來自757份評價

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優秀



來自757份評價
  • 酒店衛生及舒適度 8.2
  • 設施 7.1
  • 位置 8.0
  • 客房舒適度 8.2
  • 服務 8.4
  • 性價比 8.4
  • 餐飲 7.2
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Pratik S.
印度
2016年8月24日
Fantastic Experience!
If you need a budget place to stay at Old Quarter (heart of Hanoi), look no further.. We had initially booked this hotel only for 1 night but ended up extending to 3 nights purely because we didn't feel like going anywhere else. Take the Queen Suite or the Family room if you're in a group of 3 or more. Mr. Lee at the reception truely defines Customer delight. He will go out of his way to ensure that your stay is pleasant & you're equipped with all the information that you need to move your way through Hanoi. He arranged 3 tours for us (Ha Long Bay, Ninh Binh & Sapa) - all of which were really better than what we could expect. Rarely do you get to see so much of customer focus which lacks at most places these days! Kudos!! :) The coffee at the reception & the everyday breakfast before the tour almost became a ritual! Would definitely recommend this to anyone looking for a good place to stay in Hanoi!

gary L.
新加坡
2016年8月17日
Cheap price, comes with a price.
like many reviews before me, i had a issue with their mouldy room and poor air-conditioning. despite letting the staff know about it. they did not change a room, rather make up an excuse about having a fully booked hotel. the thing is they had a group of guest checking out at the lobby that night while i was talking with him. to solved the aircon issue, their so called repairman, just open up, took a look and close it back in. end up they put a fan instead. that was not the only issue. i had booked their airport transfer, was told it will cost me 19 usd on email . their agoda page stated it was 17 usd. if i had not clarify with them, i would have been overcharged. for the return back to the airport, i booked at sinh cafe @ only 10 usd. my room just disappointing, missing tiles, broken slippers, poor aircon. they cant even get a pair of slippers right. you can see how disappointed i am with this hotel. Not asking for 5 star hotel standard, but at least have some integrity for your paying guest.

Hoang L.
越南
2016年8月16日
Very bad service and cheated on customer
I booked 2 nights in this hotel and when i arrived the receptionist said some rooms was repairing cant lemme stay even agoda already charged my visa. Then he send me to another hotel n sure that other hotel 100% same even better. I followed him to other hotel n so disappointed because not like what he said. Dirty and awful are what i saw. One more thing, he changed his attitude and sound like shouting at me. I didn't expect that from 3 stars hotel's receptionist. 👎🏻

Rachel R.
菲律賓
2016年8月16日
Hanoi trip
Mr. Lee is very nice and hospitable. He is very accomodating with no rest and sleep. He is very hardworking to assist you. nice hotel and bookings. They upgrade your room from time to time.

Martin A.
阿根廷
2016年8月15日
Amazing Staff
Lee is the best! Rooms very clean, the facilities very good and the staff couldn't be more willines to help you. Definetly stay again!!

Francisco C.
西班牙
2016年8月14日
Very good staff
The room a bit small

Dolsie M.
菲律賓
2016年8月14日
very friendly staff
the hotel staff are very accommodating and very friendly. the location is good and very good internet connection.

Hung D.
越南
2016年8月13日
Poor service and not professional with local people
1. No room avaialbe on the checking date and send the guest to other hotel. Reason is hotel full booking but the manager forget to inform Agoda. Have seen other couple with same trouble 2. No complimentary water for guest but they put small water bottle in the fridge ( a kind of complimentary water in other hotel) and not list out in the drinking item list then they will charge you when ypu drink this bottle.

Dieu M.
越南
2016年8月13日
bad toilet
the toilet so small and not clean

Dominik N.
德國
2016年8月7日
nice place to stay
Good location, good room. Friendly staff