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河內2號寧靜酒店 (Hanoi Serenity Hotel 2)

17 Nguyen Van To Street, 老城區, 河內, 越南 - 顯示地圖

優秀 8.1
來自760份評價

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優秀



來自760份評價
  • 酒店衛生及舒適度 8.2
  • 設施 7.1
  • 位置 8.0
  • 客房舒適度 8.2
  • 服務 8.4
  • 性價比 8.4
  • 餐飲 7.2
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來自英國的 Simon R.
夫婦/情侶旅客
2016年8月入住 2 晚
Very friendly hotel in the old quarter
Lee and the staff where all very friendly and helpful. When we arrived they standing with us and went though a map of Hanoi, where to visit and what times were best which was very helpful for first time visitors to Hanoi. We went to Ha Long Bay the day we checked out at they very happily looked after our luggage for us, which was a huge help to us. They also arranged a private car to take us to the airport that was a fair bit cheaper than a taxi. The hotels rooms were large, with a very big bed and television. The bathroom had everything we needed and worked well.
2016年8月27日評價

來自菲律賓的 Sairyl A.
夫婦/情侶旅客
2016年8月入住 3 晚
Thumbs up!
Very accommodating staff. Room rate matches with the quality and cleanliness of the room.
2016年8月25日評價

來自印尼的 Dian S.
團隊旅客
2016年8月入住 1 晚
Good value for good place and friendly staff
The manager (Mr. Lee) quite helpful, he offered us good price for Ha Long & Ninh Binh tour. He also upgraded the room for us. The breakfast is taste good. Will definitely back to this hotel if I return to Hanoi again.
2016年8月24日評價

來自印度的 Pratik S.
團隊旅客
2016年8月入住 1 晚
Fantastic Experience!
If you need a budget place to stay at Old Quarter (heart of Hanoi), look no further.. We had initially booked this hotel only for 1 night but ended up extending to 3 nights purely because we didn't feel like going anywhere else. Take the Queen Suite or the Family room if you're in a group of 3 or more. Mr. Lee at the reception truely defines Customer delight. He will go out of his way to ensure that your stay is pleasant & you're equipped with all the information that you need to move your way through Hanoi. He arranged 3 tours for us (Ha Long Bay, Ninh Binh & Sapa) - all of which were really better than what we could expect. Rarely do you get to see so much of customer focus which lacks at most places these days! Kudos!! :) The coffee at the reception & the everyday breakfast before the tour almost became a ritual! Would definitely recommend this to anyone looking for a good place to stay in Hanoi!
2016年8月24日評價

來自新加坡的 gary L.
單行旅客
2016年8月入住 2 晚
Cheap price, comes with a price.
like many reviews before me, i had a issue with their mouldy room and poor air-conditioning. despite letting the staff know about it. they did not change a room, rather make up an excuse about having a fully booked hotel. the thing is they had a group of guest checking out at the lobby that night while i was talking with him. to solved the aircon issue, their so called repairman, just open up, took a look and close it back in. end up they put a fan instead. that was not the only issue. i had booked their airport transfer, was told it will cost me 19 usd on email . their agoda page stated it was 17 usd. if i had not clarify with them, i would have been overcharged. for the return back to the airport, i booked at sinh cafe @ only 10 usd. my room just disappointing, missing tiles, broken slippers, poor aircon. they cant even get a pair of slippers right. you can see how disappointed i am with this hotel. Not asking for 5 star hotel standard, but at least have some integrity for your paying guest.
2016年8月17日評價

來自越南的 Hoang L.
單行旅客
2016年8月入住 2 晚
Very bad service and cheated on customer
I booked 2 nights in this hotel and when i arrived the receptionist said some rooms was repairing cant lemme stay even agoda already charged my visa. Then he send me to another hotel n sure that other hotel 100% same even better. I followed him to other hotel n so disappointed because not like what he said. Dirty and awful are what i saw. One more thing, he changed his attitude and sound like shouting at me. I didn't expect that from 3 stars hotel's receptionist. 👎🏻
2016年8月16日評價

來自菲律賓的 Rachel R.
團隊旅客
2016年8月入住 3 晚
Hanoi trip
Mr. Lee is very nice and hospitable. He is very accomodating with no rest and sleep. He is very hardworking to assist you. nice hotel and bookings. They upgrade your room from time to time.
2016年8月16日評價

來自阿根廷的 Martin A.
夫婦/情侶旅客
2016年8月入住 1 晚
Amazing Staff
Lee is the best! Rooms very clean, the facilities very good and the staff couldn't be more willines to help you. Definetly stay again!!
2016年8月15日評價

來自西班牙的 Francisco C.
商務旅客
2016年8月入住 2 晚
Very good staff
The room a bit small
2016年8月14日評價

來自菲律賓的 Dolsie M.
單行旅客
2016年5月入住 3 晚
very friendly staff
the hotel staff are very accommodating and very friendly. the location is good and very good internet connection.
2016年8月14日評價