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卓越 9.2
來自541份評價

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卓越



來自541份評價
  • 酒店衛生及舒適度 9.4
  • 設施 9.0
  • 位置 9.5
  • 客房舒適度 9.2
  • 服務 9.4
  • 性價比 9.2
  • 餐飲 8.8

來自新加坡的 Kay L.
帶大齡兒童的家庭旅客
2014年11月入住 4 晚
recent stay at Essence Hotel at Hanoi
1. Staff: pleasant, helpful, smiling (counter, restarurant and even hotel drivers)
2014年12月5日評價

來自英國的 Jonathan C.
夫婦/情侶旅客
2014年8月入住 2 晚
Amazing food
Restaurant, location, staff
I had a lovely stay at the essense! The restaurant is one of the top rated ones in the area so was nice to stay somewhere with a lovely restaurant. the location and room was brill! Only tip is to ask for a room on a high floor maybe at the back of the hotel as I had a room on floor one over looking the street and it was quite noisy at night and in the early morning.
2014年12月5日評價

來自加拿大的 Allan M.
商務旅客
2014年11月入住 5 晚
Great People in the heart of old quarter
Friendly helpful staff, excellant location and great value.
The staff went out of their way to help me with whatever request I had. The service and food was better than many 5 star rated hotels that I have stayed at in the past. I have no hesitation about recommending rhis hotel. Job well done, thank you for the great service.
2014年12月3日評價

來自美國的 phyllis C.
夫婦/情侶旅客
2014年11月入住 2 晚
Decent hotel
Reception. Held our luggage while we went on our Haloing Bay Cruise. Sweet hotel employees.
Our stay was fine however not as good as we expected. ( The reviews were fantastic) we found the hotel very average. After we returned from our cruise, we were put in a room on the top floor and had to walk up a flight of stairs to get yo our room. I explained to the desk that I am moderately handicapped and they ignored this fact. We had made our reservations several day in advance and they told us that we could either take the top floor room or move us to their sister hotel ( attached and next door). The sister hotel is old and dark and we made our reservation for "The Essence Hotel, not the one next door. We were told essentially take it or leave it and they were fully booked. Will not return to this hotel again.
2014年12月1日評價

來自新加坡的 Wee C.
帶大齡兒童的家庭旅客
2014年11月入住 2 晚
Very Pleasant Stay
Location is good, right at the heart of the old quarter where the action is. Staff is very friendly, helpful and polite. Food is very good.
2014年11月29日評價

來自澳洲的 Susan G.
夫婦/情侶旅客
2014年11月入住 2 晚
Great stay
The staff. The location. The staff
I
2014年11月24日評價

來自馬來西亞的 Lam Y.
團隊旅客
2014年11月入住 3 晚
nice hotel
food, service, cleanliness
good
2014年11月23日評價

來自英國的 Sara C.
單行旅客
2014年11月入住 1 晚
Best service I've ever experienced at a hotel
service, location, breakfast
From the minute I arrived to the minute I left, the service was absolutely impeccable and that makes such a huge difference when you're staying in a new city. Nothing was too much for them and even though we were extremely late for breakfast one day, they were happy to oblige. They helped book a great trip out to Halong Bay (with Greyline Cruises) which was very enjoyable. Great location right in the old quarter, and a buzzing street at the weekend. (If you're staying at the weekend, you might want to ask for a room at the back away from the street as it can be quite noisy up til around 11pm).
2014年11月20日評價

來自巴西的 Priscila S.
夫婦/情侶旅客
2014年11月入住 1 晚
Excellent stay, the most supportive staff
Staff well trained and supportive, good location, great restaurant
2014年11月13日評價

來自巴西的 Priscila S.
夫婦/情侶旅客
2014年11月入住 1 晚
Excellent deal
The best possible location right at the heart of the Old Quarter, good comfort and very polite and prestative staff.
2014年11月11日評價