卓越 9.3
來自551份評價

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卓越



來自551份評價
  • 清潔度 9.4
  • 設施 9.2
  • 位置 9.5
  • 客房舒適度 9.2
  • 服務質素 9.4
  • 性價比 9.2
  • 餐飲 8.8
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來自新加坡的 Warren
商務旅客
高級房
2015年1月入住 4 晚
Superb Stay!
Attentiveness, accessibility, great service!
Pleasant stay, impeccable service (from top-up SIM card, to arrangement for taxis)
2015年1月23日評價

來自澳洲的 Emily
單行旅客
豪華房 - 有窗戶
2015年1月入住 1 晚
Fantastic hotel
Very central location, excellent customer service and comfortable rooms
My friend and I travelled around Vietnam for 12 days and this was easily the best hotel we stayed at during our entire trip. The staff were extremely friendly and welcoming and more than happy to answer any questions we had. They also upgraded our airport transfer vehicle to a bigger car for no extra charge just so that we felt more comfortable on the journey home. The rooms themselves were very clean, nicely decorated and comfortable. The hotel is also very centrally located, being within walking distance or just a short taxi trip to all the major attractions in Hanoi and is surrounded by restaurants and bars. The breakfast was also delicious and excellent value for money. Overall I highly recommend staying at this hotel during your time in Hanoi!!
2015年1月22日評價

來自馬來西亞的 Teng
夫婦/情侶旅客
豪華房 - 有窗戶
2015年1月入住 3 晚
Very good hotel
Very helpful staff, nice location & value for money
Was charged by hotel for not booking correctly 1 room 1 adult, but this was solved by Agoda, great jobs done by Agoda. Cheers
2015年1月22日評價

來自菲律賓的 Anna
單行旅客
2015年1月入住 3 晚
Excellent service
Staffs are very accommodating, courteous and friendly.
My stay was excellent! Room is clean.
2015年1月14日評價

來自美國的 Marshall
夫婦/情侶旅客
2015年1月入住 2 晚
Great Stay
Service, Attitude, Location
The staff was incredibly friendly and helpful. They upgraded us when we checked in and were unbelievably attentive. If I called downstairs for anything it was at my room in a matter of minutes. The location was right in the center of a fun, vibrant little street and in a great location. Great stay!
2015年1月13日評價

來自美國的 Olga
夫婦/情侶旅客
2015年1月入住 4 晚
Great service!
Service, location, food
It's a great hotel right in the old quarter. The service is the most amazing thing about this hotel. Everybody is very helpful and friendly. The restaurant has some great food.
2015年1月11日評價

來自日本的 Kyoko
單行旅客
2014年12月入住 6 晚
I had a very good time at the Hotel. Thank you.
kindly staff, comfortable room and Spa
It was great. I am going to stay again sometime soon.
2015年1月10日評價

來自新加坡的 Sze
夫婦/情侶旅客
2014年12月入住 1 晚
Best Experience
Friendly Helpful Staff, makes you feel most welcome, food is great
Our stay in Essence Hanoi Hotel & Spa was absolutely fabulous. We receive a warm welcome when we reach and the staff explains to us the surrounding with a map and provided recommendation on food and shopping. The service provided by everyone in the hotel is simply better then what you will get from 5 stars hotel. Everyone here is a GEM and a star in the industry Thank you for making our stay here so enjoyable
2015年1月5日評價

來自美國的 Jeremy
夫婦/情侶旅客
2014年12月入住 3 晚
Switcharoo
Large, clean rooms with friendly staff
Essence has 2 connecting hotels that they claim are the same. We got switched from the nicer hotel and spa to d'orient. They told us it was an upgrade but after checking the prices they were identical. Our "city view" was looking at a building with an orange tarp on it. We were then told, that is what a city view of hanoi looks like. They did throw in free breakfast after we complained though. The entrance to d'orient is smaller and doesn't look like a hotel entrance, it almost felt liked they switched us because we didn't fit the image they were looking for to walk in the main doors to essence hotel and spa.
2014年12月29日評價

來自英國的 stella
夫婦/情侶旅客
2014年12月入住 1 晚
had to walk through a shop to get to the reception
Location, kind staff, comfortable bed
2014年12月24日評價


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