I arrived staff were terribly rude and unprofessional i was told to carry my own bags to the very rear of the resort in which my room was located, the room type I booked was over booked and I was so called up graded, the room had a horrible musty smell and I'm sure hadn't been cleaned in a long time as the bathroom had a film of dust over the basin and white film marks on the taps, the toilet had brown bowel remnants floating around which almost made me vomit, I approached the staff and they were of no assistance even I spoke in Thai in which she fully understood. I'm not a fussy person to the least but this hotel is in need of a total refurbishment and new management to keep this hotel running at a respectable level. If your looking for a hotel in Kata there are many more to choose from in which you can enjoy your vacation in comfort.
1 plus for the hotel is the swimming pool☺
2016年3月入住 3 晚
I thought the hotel was great for the price. It was always clean and we loved the pool. Breakfast option is worth it. Unfortunately some of the staff were not the friendliest. Also on the last day they told us there were no early to-go breakfast boxes, as stated on arrival, so don't expect that. I would stay there again!
2016年3月入住 2 晚
“Good time ”
Good economic accommodation
2016年3月入住 2 晚
“Great location and value for money”
Buffet breakfast is very nice and good location by the pool. Staff is OK and the pool.
Great location and quiet place, I like that the area is 5 minutes from kata beach, but when you go to the hotel its like you are in a different place, its full of trees and very nice to chill by the pool. Very nature oriented.
Rooms are HUGE, and the toilet/shower area is also very big.
2016年2月入住 4 晚
“Nice simple hotels, wonderful pools”
We had a pool access room, it was great for us especially with a baby, we could just jump in. There are 3 great pools at this hotel, it never feels crowded anywhere.
Breakfast is decent, some local food, eggs, fruit etc.
The location is also good, close to the beach exit (in the part where club med ends)
Overall a good value for money
2015年10月入住 3 晚
“Quiet Stay, but old place”
Pool, location, Stuff
It was so so la la, first have to fight i get a good room with a good aircon and not noise, but then was ok, stay queit and without problems
2015年10月入住 5 晚
“Good value great position”
Location , pool , cleanliness
Great stay , breakfast good , pool great , rooms comfortable , small note mosquitoes get under door , if they bother you , best to block or use burn in sense
2015年9月入住 2 晚
“The hotel is good, comfortable & value for money”
The hotel is clean, convenient and quiet. Near to kata beach and
It very good. The environment there is clean and quiet. Room is comfortable. It's near by the kata beach about 200 meters away. The room is near by the poolside and the swimming pool is clean. My children love it very much.
2015年8月入住 2 晚
“Back up battery ”
Convenience; clean and quiet
Overall is good
Except the power cut off night
That night on duty the receptionist should take the customer services course
Rude and impolite
I was asking her the situation, she said is under her control, just want to know anyone to fix the problem,
I told her. Very hot inside the room, she relied every rooms are very hot.
The way she express , will upset any customers here.
2015年8月入住 5 晚
“Great Value for money”
location, Pool, Rooms
Our stay at the Kata Pool Lagoon was fantastic , the room was great and very clean , position number 1, staff lovely and very helpful .. look if there was any complaint was other people putting their washing out around the pool in the sun on racks ,,, really not a good look !! but the guests themselves should have a bit of courtesy and keep it on their balcony's ,cant believe they did it in the first place !!don't really want to be looking at other guests undies while lying by the pool !!
but great place and we will return ...