Thank you for your comments. I apologize for this late reply. We do hope that you understand that like other hotels, we have our cancellation policy which generally allows guests to cancel without penalty if it is done during the allowed cancellation period. Last minute cancellations outside the allowed cancellation period do not allow us enough time to sell the room to others. Of course, special promotional rates are likewise, non refundable when clearly stated. Furthermore, we do give allowances to some guests in situations that allow us to recover the cost of the non refundable booking.
We hope that you will book with us again.