I booked two rooms and had to cancel one room two days before arrival.
I made a special trip to the hotel to move my payment for room no. 1 to room no. 2, since I could not make the trip. The hotel would not do this for me, and said I had to cancel through Agoda. Then they charged me 100.00 more than I was quoted online for the second room. I was pretty upset
2016年8月入住 1 晚
I didn't spend much time at the hotel as i was very busy my 2 days i stayed. The staff was very nice and joking witch i like. They were able to accommodate me in short notice. The room was clean, a bit outdated. The shower water had a bit of a smell to it. I only ate breakfast at the hotel 1 morning but it was decent. Standard filipino buffet choices. Nothing to brag about. The pool looked nice and clean. Location is not great, nothing much around the hotel. I would probably stay again.
2016年8月入住 4 晚
The place is quite far from major attractions.
2017年1月入住 7 晚
“No Where to Go”
The internet did not work well, the restaurant was closed half the time for dinner because there was only one cook and they were having buffets. There is nothing even remotely resembling a beach or any way to get to the ocean. The swimming pools were not bad. But the music at night was a bit much if you were not into partying. There is no way to leave the resort without going through the front desk. It was shades of dorm life. I was scheduled to be there for 7 nights but I gave up 3 nights of my stay to get out of there. I was blessed to find a great hotel available during Sinulog. It was costly but I felt that saving the time that would have been wasted there was worth the cost.
2017年1月入住 1 晚
“Absolutely terrible place, bad location poor facilities.”
Just a place lacking totally any pleasant areas for enjoyment . bar and pool area was too small with not enough seating.. Complete ripoff for the price. Cheap nasty restaurant.
2016年10月入住 7 晚
Our stay at Alta Cebu was made by the amazing staff, always helpful, always courteous and always ready to resolve any problems (only one solved very quickly)
Its a lovely hotel, in a lovely setting made all the better by fantastic staff. I can happily reccomend staying there.
2016年11月入住 4 晚
“nice but, remote”
nice but, remote
2016年11月入住 1 晚
Location is wise. Staff are very accommodating.
2016年10月入住 3 晚
“It would be perfect, but the noise ruins it, the food is not good and the staff is not friendly”
The Alta Cebu Resort sounds perfect: it advertises as "Alta Cebu Resort is a 2 hectare haven of serenity and beauty." and it has so much to offer: two swimming pools, playing facilities, restaurant, much space, nice rooms.
The problem is, that this place offers anything else than serenity.
At our first night live music and bass-heavy dance music did not let us sleep after a long day of travel. It was really loud in our room. We asked the staff and they promised it will end at 10pm. It ended at 10:30, which was acceptable, but why advertise with serenity?
The next day it was quite and also with no guests at the bar, the live music did start again, but ended earlier.
On the third day some convention guest arrived and it was noise all day. Ear-shattering Karaoke until midnight and starting again at 7am, compared with megaphone sounds from some convention members, which then run singing and shouting through the resort. Even when we informed the staff on our first night that we came because we like it quiet, we did not get a more quiet room.
Also the staff needs improvement. Even when we left a tip for the cleaning lady, she informed us after only that the room was ready, no thank you. Later we discovered that our bed sheets were not changed, only two towels.
While some staff is friendly, most will not smile when you ask for a key or towels for the pool.
When we invited family to stay one day with us (450 php per person), they prepared a table at the pool but no towels. In the restaurant they did leave us (7 people) sit alone with no music or water for 15 minutes. No staff was to be seen, even when we were on time as they told us the lunch would be served.
Only at the first day we felt welcome, but the girl that were responsible was not to be seen again.
The restaurant is not recommended. The complimentary breakfast is hot water with a bowl of sugar, instant coffee and instant creamer. The pancakes are made of instant powder. Only the eggs, rice and bacon ar