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7.4
來自741份評價

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來自741份評價
  • 酒店衛生及舒適度 7.3
  • 設施 7.2
  • 位置 7.6
  • 客房舒適度 7.4
  • 服務 7.4
  • 性價比 7.2
  • 餐飲 7.2

Gary S.
美國
2016年8月9日
Review
Excellent

Debby M.
印尼
2016年7月29日
Feel good
Nice hotel, very recommended..

Daeyoung K.
韓國
2016年7月29日
dissatisfaction
disappoint

John T.
新加坡
2016年7月28日
decent
decent place and value for money

Yoel T.
印尼
2016年7月26日
STAFF WERE OBNOXIOUS AND ARROGANT
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!

Erwin P.
印尼
2016年7月22日
Business trip
Nice hotel that combined with the good price from agoda..

Andre S.
印尼
2016年7月20日
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good

Nikki S.
印尼
2016年7月14日
Old Property with Spacious Room Size
Overall the hotel staffs were nice and professional. The property is old but they have kept it quite satisfactory so far. We did not try out the F&B outlets because we stayed there to attend some local events and the property location was close.

kasman K.
印尼
2016年7月12日
Good hotel, standard facilities
Good hotel, standard facilities.

Novy S.
印尼
2016年7月5日
Spacious, good location and value for money
I stayed in 3 bedroom apartments. It's quite old apartment with tiny swimming pool,but it's worth for money, spacious room, nice location especially for culinary option and close to the shopping mall, my children love the breakfast very much. It will be nice if it's being renovated one day.